# Subtitles **URL:** \ **Category:** General Discussions\ **Created:** [December 28, 2017, 12:59am UTC](https://forums.plex.tv/t/subtitles/219250 "2017-12-28T00:59:01Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![walkingevildead](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/walkingevildead/32/14418_2.png) [@walkingevildead](https://forums.plex.tv/u/walkingevildead)\ **Post date:** [December 28, 2017, 12:59am UTC](https://forums.plex.tv/t/subtitles/219250/1 "2017-12-28T00:59:01Z")
I think I am making things harder than they are. After reading all kinds of stuff on how to enable subtitles I still can not get them to work. I have a video file and a srt file for the subtitles. I named them identical except for one is .srt and other is .mkv right now no mater what I do or how many times I refresh the library or meta data no subtitles. I know they work as on the laptop with windows media player they work fine. any help is greatly appreciated! ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [December 28, 2017, 2:54am UTC](https://forums.plex.tv/t/subtitles/219250/2 "2017-12-28T02:54:51Z")
“side car” subtitles need the ‘Local Media Assets’ agent activated. Did you disable it, perhaps? If your Plex server is running on a Linux-based platform, there is also the issue of access permissions, which could be different for the srt files vsa. the mkv files. ---
**Author:** ![walkingevildead](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/walkingevildead/32/14418_2.png) [@walkingevildead](https://forums.plex.tv/u/walkingevildead)\ **Post date:** [December 28, 2017, 2:57am UTC](https://forums.plex.tv/t/subtitles/219250/3 "2017-12-28T02:57:45Z")
Yes, local media assets is activated for movies and TV and at the top of the list. Running on Windows Server 2012R2 ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [December 28, 2017, 3:04am UTC](https://forums.plex.tv/t/subtitles/219250/4 "2017-12-28T03:04:04Z")
> @walkingevildead said: > Yes, local media assets is activated for movies and TV and at the top of the list. Top of the list is not needed - in fact I advise against it. Is it activated for _all_ primary agents? (movies: ‘Plex Movie’, ‘Personal Movies’, ‘TheMovieDatabase’) take a look at the [Plex XML info](https://support.plex.tv/hc/en-us/articles/201998867-Investigate-Media-Information-and-Formats "Plex XML info") of an affected item. what is the content of the `guid="...."` element? (it will tell the used agent) ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [January 8, 2020, 12:21am UTC](https://forums.plex.tv/t/subtitles/219250/5 "2020-01-08T00:21:26Z")