# Suddenly no remote access **URL:** \ **Category:** Remote Access\ **Tags:** server-linux\ **Created:** [July 6, 2023, 6:07am UTC](https://forums.plex.tv/t/suddenly-no-remote-access/846521 "2023-07-06T06:07:15Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Jannis\_Decker](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jannis_decker/32/128407_2.png) [@Jannis\_Decker](https://forums.plex.tv/u/Jannis_Decker)\ **Post date:** [July 6, 2023, 6:07am UTC](https://forums.plex.tv/t/suddenly-no-remote-access/846521/1 "2023-07-06T06:07:15Z")
Server Version#: 1.32.4.7195 Hi there, yesterday, my PlexMediaServer suddenly was not available from the outside anymore. But that´s not all, I also cańt connext via any app (iPhone, iPad, AppleTV). I changed nothing on my network, it just stopped beeing available. I also can’t define a manual Serverconnection on my internal IP. Again, before that happened, nothing on my network, with perfectly fine working Plex changed. Since then, I tried to downgrade from beta to public PMS, restarting the service, rebooting my router, rebooting my Server, upgrading Router-Software (pfSense 2.7 just was teleased)… I really have no Idea, what’s wrong here. I can still connect to my PMS via Webinterface and it works fine, but no App can connect and it always shows: „Not available from the outside“ Can anybody help me with that? It’s kind of frustrating. ---
**Author:** ![Jannis\_Decker](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jannis_decker/32/128407_2.png) [@Jannis\_Decker](https://forums.plex.tv/u/Jannis_Decker)\ **Post date:** [July 6, 2023, 6:32am UTC](https://forums.plex.tv/t/suddenly-no-remote-access/846521/2 "2023-07-06T06:32:25Z")
[PlexMediaServerLogs\_2023-07-06\_08-30-27.zip](https://forums.plex.tv/uploads/short-url/hCt89xM0aLRGs7NO4mIKyRLD5of.zip) (2.5 MB) By the way, here is my [Server log…](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) Don’t know, if it helps… ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [July 6, 2023, 6:41am UTC](https://forums.plex.tv/t/suddenly-no-remote-access/846521/3 "2023-07-06T06:41:41Z")
@Jannis_Decker I was making final rounds before bed. Thanks for those logs. They show what I needed to see. Your certicate had a problem. I reset it. Please restart the server and devices. You should be ok now. ---
**Author:** ![Jannis\_Decker](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jannis_decker/32/128407_2.png) [@Jannis\_Decker](https://forums.plex.tv/u/Jannis_Decker)\ **Post date:** [July 6, 2023, 6:53am UTC](https://forums.plex.tv/t/suddenly-no-remote-access/846521/4 "2023-07-06T06:53:08Z")
Thank you! It now works again. It’s always such a relief, when such an error gets resolved…. … Also, it’s so hilariously funny, when the Nerd-Troubleshooting-Chain starts… „Oh no, something, went wrong. Without me doing anything, … it just stopped working. I better check everything… …Network cables, Software-Updates, restarting EVERYTHING. Twice. Also the router (a working pfSense-System…) Do this, that and some voodoo. Ok. Still nothing. I will post in the forums… mybe somebody has the same issue. But if I can’t solve this, how should anybody else do it? Anyways, I’ll post it. Maybe attach some logs….“ Literally 30 minutes later it’s resolved, and I could have just saved me a lot of time fiddling around with settings and stuff… ---
**Author:** ![mickalopolous](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/mickalopolous/32/108848_2.png) [@mickalopolous](https://forums.plex.tv/u/mickalopolous)\ **Post date:** [July 9, 2023, 4:21am UTC](https://forums.plex.tv/t/suddenly-no-remote-access/846521/5 "2023-07-09T04:21:46Z")
Hi there! I’m hoping you can help. It sounds like I’m having an identical situation as the OP. On Thursday night my server (which has been running problem free for years) suddenly lost remote access and I have been unable to get it to come back no matter what I have tried. Items I have tried: - signed out and back in - restarting server - assigning specific ip - set up port forward on my router - updated firewall to allow the assigned forwarded port - created an exception in Malwarebytes @ChuckPa I saw that you need [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) to ■■■■■ the certificate. How can I get them from my server so I can share them? ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [July 9, 2023, 4:42am UTC](https://forums.plex.tv/t/suddenly-no-remote-access/846521/6 "2023-07-09T04:42:31Z")
@mickalopolous We got lucky. I didn’t need to 🐎 the logs 🤣 I have reset your certificate. Restart the server and then player apps. ---
**Author:** ![mickalopolous](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/mickalopolous/32/108848_2.png) [@mickalopolous](https://forums.plex.tv/u/mickalopolous)\ **Post date:** [July 9, 2023, 5:03am UTC](https://forums.plex.tv/t/suddenly-no-remote-access/846521/7 "2023-07-09T05:03:16Z")
It worked! Thank you so much @ChuckPa !!! ---
**Author:** ![Shockeh](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/shockeh/32/90479_2.png) [@Shockeh](https://forums.plex.tv/u/Shockeh)\ **Post date:** [July 9, 2023, 7:47am UTC](https://forums.plex.tv/t/suddenly-no-remote-access/846521/8 "2023-07-09T07:47:29Z")
#### Version 1.32.5.7210 Hey team, I’ve suddenly encountered the same issue as of the same time - Is this looking to be a Plex side issue? Happy to supply logs, all the usual, if someone can point me in the right direction (and I’ll stop feverishly trying to troubleshoot my routing environment assuming something had changed for now!) @ChuckPa - Just as per the others, perfectly happy to supply logs if needed! ---
**Author:** ![demsone](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@demsone](https://forums.plex.tv/u/demsone)\ **Post date:** [July 9, 2023, 7:53am UTC](https://forums.plex.tv/t/suddenly-no-remote-access/846521/9 "2023-07-09T07:53:12Z")
Hi Im having the same issues as per a week or so ago. Sometimes it stops working remotely for 5-20 mins but then connects again. it’s been really flakey for a few. weeks now… Can provide logs? ---
**Author:** ![veefour](https://avatars.discourse-cdn.com/v4/letter/v/e99b99/32.png) [@veefour](https://forums.plex.tv/u/veefour)\ **Post date:** [July 10, 2023, 5:00am UTC](https://forums.plex.tv/t/suddenly-no-remote-access/846521/10 "2023-07-10T05:00:38Z")
Same here, remote access just died it seems. No changes… Is it possible to do whatever needs doing on plex’s end? Will post [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) later today. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [July 10, 2023, 3:02pm UTC](https://forums.plex.tv/t/suddenly-no-remote-access/846521/11 "2023-07-10T15:02:09Z")
@veefour Your server certificate appears OK Will need the server debug logs to help diagnose further. ---
**Author:** ![veefour](https://avatars.discourse-cdn.com/v4/letter/v/e99b99/32.png) [@veefour](https://forums.plex.tv/u/veefour)\ **Post date:** [July 10, 2023, 3:17pm UTC](https://forums.plex.tv/t/suddenly-no-remote-access/846521/12 "2023-07-10T15:17:59Z")
Thanks Chuck, I think I found the issue while digging deeper in the logs (it always “just worked”), but my UPnP port forward wasn’t working well anymore (plex couldn’t access its own external interface). Sorry for the thrash, I jumped to conclusions based on forum traffic while looking for anyone dealing with outages recently. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [July 10, 2023, 3:29pm UTC](https://forums.plex.tv/t/suddenly-no-remote-access/846521/13 "2023-07-10T15:29:24Z")
Jumping with the lemmings will do that to you. 🤣 Glad you found it 👍 ---
**Author:** ![nogue1](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/nogue1/32/9621_2.png) [@nogue1](https://forums.plex.tv/u/nogue1)\ **Post date:** [July 10, 2023, 11:56pm UTC](https://forums.plex.tv/t/suddenly-no-remote-access/846521/14 "2023-07-10T23:56:46Z")
I’m having the same issue the last few days and am hoping that a Plex team member can take a look and reset my certificate. I admittedly have a very rudimentary understanding of what I’m looking at in the [server logs,](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) but I do see an error listed in reference to [CERT/OCSP]. If that’s not the issue, I’m hoping that someone can at least point me in the right direction. [Plex Media Server.5.zip](https://forums.plex.tv/uploads/short-url/bZ1wdQvuTAXnEp4ySPNo0Tct80c.zip) (903.8 KB) ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [July 11, 2023, 12:11am UTC](https://forums.plex.tv/t/suddenly-no-remote-access/846521/15 "2023-07-11T00:11:52Z")
Here’s a request using an expired certificate > Jul 08, 2023 15:24:42.259 [3332] WARN - [HttpClient/HCl#33] HTTP error requesting GET [https://24-64-153-234.ddedd2749ad947819d25a307df303318.plex.direct:50000/identity](https://24-64-153-234.ddedd2749ad947819d25a307df303318.plex.direct:50000/identity) (60, SSL peer certificate or SSH remote key was not OK) (SSL certificate problem: certificate has expired) The certifcate for the ‘Ryan’ server had a lot of problems. I reset it. Please restart it then restart the players which use it ---
**Author:** ![nogue1](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/nogue1/32/9621_2.png) [@nogue1](https://forums.plex.tv/u/nogue1)\ **Post date:** [July 11, 2023, 12:24am UTC](https://forums.plex.tv/t/suddenly-no-remote-access/846521/16 "2023-07-11T00:24:56Z")
Awesome, everything is working like it usually does again. Thank you so much for your help! ---
**Author:** ![PignCactus](https://avatars.discourse-cdn.com/v4/letter/p/bb73d2/32.png) [@PignCactus](https://forums.plex.tv/u/PignCactus)\ **Post date:** [July 13, 2023, 4:57pm UTC](https://forums.plex.tv/t/suddenly-no-remote-access/846521/17 "2023-07-13T16:57:05Z")
Remote access stopped working, attached is [server log](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) [Plex Media Server Logs\_2023-07-13\_11-54-15.zip](https://forums.plex.tv/uploads/short-url/xwJ9DHQxRSpdSJ0bXtbFkanj1Zg.zip) (4.7 MB) ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [July 13, 2023, 7:47pm UTC](https://forums.plex.tv/t/suddenly-no-remote-access/846521/18 "2023-07-13T19:47:24Z")
I see the server being throttled by plex.tv (HTTP 422) Which server is this coming from? (there are several on your account) ---
**Author:** ![PignCactus](https://avatars.discourse-cdn.com/v4/letter/p/bb73d2/32.png) [@PignCactus](https://forums.plex.tv/u/PignCactus)\ **Post date:** [July 14, 2023, 12:56am UTC](https://forums.plex.tv/t/suddenly-no-remote-access/846521/19 "2023-07-14T00:56:34Z")
Pubcrawl should be the srver ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [July 14, 2023, 1:38am UTC](https://forums.plex.tv/t/suddenly-no-remote-access/846521/20 "2023-07-14T01:38:39Z")
@PignCactus 1. I removed all the old and “not seen in a long time” servers from your account. If you look, only your current `Pubcrawl` server will be listed. 2. Pubcrawl last contacted Plex.tv some 38 minutes ago. when you restart, Stop Remote Access. Let it sit a full minute, then restart it. If it fails, grab the logs again please and share. [Next page](https://forums.plex.tv/t/suddenly-no-remote-access/846521.md?page=2)