Sync'd content not showing in Plex for iOS

ios

#1

When I open the local server on my iPad it is not showing the movie or TV Shows sections. When I go into the Sync menu it is showing that 9 movies and 5 TV shows are synced and available on my device.

After opening the app the "refresh" icon is always spinning in the upper left status bar beside the WIFI signal icon.

How do I get the app. to recognize that there is local media?

iOS client version: 4.17
iOS version: 10.3.3


#2

I found version 4.15 of the iOS app on my Mac and installed that on the iPad. The synced content wasn't showing.

I had to go to the Sync tab on the server and delete what it thought was synced and then re-download everything.