# Syncing of items not working

**URL:** <https://forums.plex.tv/t/syncing-of-items-not-working/434591>\
**Category:** General Discussions\
**Tags:** downloads\
**Created:** [July 18, 2019, 3:48am UTC](https://forums.plex.tv/t/syncing-of-items-not-working/434591 "2019-07-18T03:48:58Z")\
**Posts on this page:** 1\
**Showing post:** 4

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**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\
**Post date:** [July 18, 2019, 10:05am UTC](https://forums.plex.tv/t/syncing-of-items-not-working/434591/4 "2019-07-18T10:05:40Z")

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> [@MatthKarl](#):
>
> How can I delete the old phone out of the server and keep the new one? I understand I can only use one ID, but that means, I just have to delete/disable the one from the old phone, no? How to do that?

Uninstall the app on the old one. As long as the app is there, it will have the same ID. However, that might not fix all your problems. I still think copying over data from another device just won’t work right. As long as you keep using this copied version, I think you’'ll keep running into issues.

> [@MatthKarl](#):
>
> Alternatively, where can I download an (older) version (ideally 7.13.0.9583 as this one sort of works, although it also has many flaws) to reinstall on my phone then?

You can try grabbing it from the beat announcements. [Android (mobile) beta release notes - #216 by daioio](https://forums.plex.tv/t/android-mobile-beta-release-notes/154125/216)

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