# Synology DSM & Not Working **URL:** \ **Category:** Plex Media Server\ **Tags:** server-synology\ **Created:** [September 6, 2021, 7:38am UTC](https://forums.plex.tv/t/synology-dsm-not-working/741357 "2021-09-06T07:38:00Z")\ **Posts on this page:** 19\ **Page:** 1
**Author:** ![Michael\_Penningtonss\_com](https://avatars.discourse-cdn.com/v4/letter/m/b5ac83/32.png) [@Michael\_Penningtonss\_com](https://forums.plex.tv/u/Michael_Penningtonss_com)\ **Post date:** [September 6, 2021, 7:38am UTC](https://forums.plex.tv/t/synology-dsm-not-working/741357/1 "2021-09-06T07:38:01Z")
Hello, I am trying. touse my Synology NAS with Plex media server but every time I do an install of the beta or firmware download from plex directly keeps telling me I do not have access to the server or anything. I have set the permissions in the shared folder but nothing does anyone know how to help? ---
**Author:** ![Michael\_Penningtonss\_com](https://avatars.discourse-cdn.com/v4/letter/m/b5ac83/32.png) [@Michael\_Penningtonss\_com](https://forums.plex.tv/u/Michael_Penningtonss_com)\ **Post date:** [September 6, 2021, 8:30am UTC](https://forums.plex.tv/t/synology-dsm-not-working/741357/3 "2021-09-06T08:30:30Z")
I am using DSM 7.0-41890 ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [September 6, 2021, 3:51pm UTC](https://forums.plex.tv/t/synology-dsm-not-working/741357/4 "2021-09-06T15:51:09Z")
@Michael_Penningtonss_com Using the DSM 7 app provides a method to repair that in the Installer. 1. Uninstall the application – use the KEEP option 2. Install the same SPK file again a. Select the “Plex Claim Token” option b. Click “Get Plex Claim token” hyperlink c. The browser will open and present a token. Copy it. d. Return to the installer window e. Paste the token in the window f. Click Next and continue installing. g. It will require an additional 15-20 seconds for the installer and Plex.tv to communicate. 3. When it returns, the final popup will tell you the server was “claimed” to your account and show your Plex account name. 4. You may now press Control F5 on the Plex/web browser to make it reload. 5. Your server will be listed there normally again. ---
**Author:** ![Michael\_Penningtonss\_com](https://avatars.discourse-cdn.com/v4/letter/m/b5ac83/32.png) [@Michael\_Penningtonss\_com](https://forums.plex.tv/u/Michael_Penningtonss_com)\ **Post date:** [September 6, 2021, 9:38pm UTC](https://forums.plex.tv/t/synology-dsm-not-working/741357/5 "2021-09-06T21:38:06Z")
> [@ChuckPa](#): > > Select the “Plex Claim Token” option It now shows the server but won’t load the webpage and when I go to plex directly it says ( app.plex.tv is unable to connect “server” securely ) ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [September 6, 2021, 10:13pm UTC](https://forums.plex.tv/t/synology-dsm-not-working/741357/6 "2021-09-06T22:13:03Z")
@Michael_Penningtonss_com Try connecting to it directly (locally). Let’s see how that goes. [http://ip.addr.of.syno:32400/web](http://ip.addr.of.syno:32400/web) (which loads the bundled Plex/web) App.plex.tv often is a newer app version and sometimes not 100%. ---
**Author:** ![Michael\_Penningtonss\_com](https://avatars.discourse-cdn.com/v4/letter/m/b5ac83/32.png) [@Michael\_Penningtonss\_com](https://forums.plex.tv/u/Michael_Penningtonss_com)\ **Post date:** [September 7, 2021, 2:33am UTC](https://forums.plex.tv/t/synology-dsm-not-working/741357/7 "2021-09-07T02:33:10Z")
That link does not work ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [September 7, 2021, 2:42am UTC](https://forums.plex.tv/t/synology-dsm-not-working/741357/8 "2021-09-07T02:42:28Z")
Use the actual IP address of your Synology NAS. For example: [http://192.168.1.2:32400/web](http://192.168.1.2:32400/web) ---
**Author:** ![Michael\_Penningtonss\_com](https://avatars.discourse-cdn.com/v4/letter/m/b5ac83/32.png) [@Michael\_Penningtonss\_com](https://forums.plex.tv/u/Michael_Penningtonss_com)\ **Post date:** [September 7, 2021, 4:20am UTC](https://forums.plex.tv/t/synology-dsm-not-working/741357/9 "2021-09-07T04:20:57Z")
Those IP’s dont work ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [September 7, 2021, 4:48pm UTC](https://forums.plex.tv/t/synology-dsm-not-working/741357/11 "2021-09-07T16:48:09Z")
In addition to Trumpy’s excellent instructions, you can also look in the Synology Package Center. Login to your NAS, open the Package Center, click on Installed, find Plex Media Server and click on Open. This will open a new browser window for you to login to Plex Media Server. ![Screenshot (817)](https://global.discourse-cdn.com/plex/original/3X/d/4/d4cdf093f2398e1717670afe58ddd5219f9cafb8.png) If you are viewing the Plex Media Server details, you can also click on the URL in the lower right corner. ![Screenshot (815)](https://global.discourse-cdn.com/plex/original/3X/d/5/d59bbdf2eee3197483f3aa54f0ef4ea6f4b83c29.png) ---
**Author:** ![Michael\_Penningtonss\_com](https://avatars.discourse-cdn.com/v4/letter/m/b5ac83/32.png) [@Michael\_Penningtonss\_com](https://forums.plex.tv/u/Michael_Penningtonss_com)\ **Post date:** [September 9, 2021, 9:20pm UTC](https://forums.plex.tv/t/synology-dsm-not-working/741357/15 "2021-09-09T21:20:54Z")
My URL isn’t working at all for some reason no matter what I do, can someone maybe hop on a call or something so we can sort this out? ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [September 9, 2021, 9:32pm UTC](https://forums.plex.tv/t/synology-dsm-not-working/741357/16 "2021-09-09T21:32:17Z")
Show us please? What URL are you using ---
**Author:** ![Michael\_Penningtonss\_com](https://avatars.discourse-cdn.com/v4/letter/m/b5ac83/32.png) [@Michael\_Penningtonss\_com](https://forums.plex.tv/u/Michael_Penningtonss_com)\ **Post date:** [September 9, 2021, 9:35pm UTC](https://forums.plex.tv/t/synology-dsm-not-working/741357/17 "2021-09-09T21:35:25Z")
When I go to the installed package and grab the URL from the packages the URL ( [http://servername.direct.quickconnect.to:32400/web](http://servername.direct.quickconnect.to:32400/web) ) ---
**Author:** ![Michael\_Penningtonss\_com](https://avatars.discourse-cdn.com/v4/letter/m/b5ac83/32.png) [@Michael\_Penningtonss\_com](https://forums.plex.tv/u/Michael_Penningtonss_com)\ **Post date:** [September 9, 2021, 9:38pm UTC](https://forums.plex.tv/t/synology-dsm-not-working/741357/19 "2021-09-09T21:38:09Z")
I tired IP too but still dind;t work ---
**Author:** ![Michael\_Penningtonss\_com](https://avatars.discourse-cdn.com/v4/letter/m/b5ac83/32.png) [@Michael\_Penningtonss\_com](https://forums.plex.tv/u/Michael_Penningtonss_com)\ **Post date:** [September 9, 2021, 9:46pm UTC](https://forums.plex.tv/t/synology-dsm-not-working/741357/21 "2021-09-09T21:46:05Z")
I read English just fine. I have just retired you’re method and the page can not be read for some reason ---
**Author:** ![Michael\_Penningtonss\_com](https://avatars.discourse-cdn.com/v4/letter/m/b5ac83/32.png) [@Michael\_Penningtonss\_com](https://forums.plex.tv/u/Michael_Penningtonss_com)\ **Post date:** [September 9, 2021, 9:50pm UTC](https://forums.plex.tv/t/synology-dsm-not-working/741357/23 "2021-09-09T21:50:58Z")
I do read them fine, I just said I re-looked at your method and tried it but it did no work. ---
**Author:** ![Michael\_Penningtonss\_com](https://avatars.discourse-cdn.com/v4/letter/m/b5ac83/32.png) [@Michael\_Penningtonss\_com](https://forums.plex.tv/u/Michael_Penningtonss_com)\ **Post date:** [September 9, 2021, 9:53pm UTC](https://forums.plex.tv/t/synology-dsm-not-working/741357/25 "2021-09-09T21:53:53Z")
this is the URL I am using **[https://169.254.19.233:5005/web](https://169.254.19.233:5005/web)** ---
**Author:** ![Michael\_Penningtonss\_com](https://avatars.discourse-cdn.com/v4/letter/m/b5ac83/32.png) [@Michael\_Penningtonss\_com](https://forums.plex.tv/u/Michael_Penningtonss_com)\ **Post date:** [September 9, 2021, 9:56pm UTC](https://forums.plex.tv/t/synology-dsm-not-working/741357/27 "2021-09-09T21:56:56Z")
Okay will do ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [September 9, 2021, 10:22pm UTC](https://forums.plex.tv/t/synology-dsm-not-working/741357/28 "2021-09-09T22:22:14Z")
@Michael_Penningtonss_com On a Synology, whenever you see an IP address which starts with 169.254.x.x, it means the ethernet cable is not plugged into that port and it doesn’t actually have a valid address. I presume you have another adapter in the machine. Control Panel → Network → go to that adapter which is your main adapter. Make certain it’s got got box checked to make it the default gateway. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [December 8, 2021, 10:22pm UTC](https://forums.plex.tv/t/synology-dsm-not-working/741357/29 "2021-12-08T22:22:34Z")
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