# Synology | No Access to Server **URL:** \ **Category:** Plex Media Server\ **Tags:** server-synology\ **Created:** [June 30, 2022, 8:49pm UTC](https://forums.plex.tv/t/synology-no-access-to-server/799156 "2022-06-30T20:49:15Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![Trucynnr](https://avatars.discourse-cdn.com/v4/letter/t/dfb087/32.png) [@Trucynnr](https://forums.plex.tv/u/Trucynnr)\ **Post date:** [June 30, 2022, 8:49pm UTC](https://forums.plex.tv/t/synology-no-access-to-server/799156/1 "2022-06-30T20:49:15Z")
Server Version#: 1.21.0-3744 Player Version#:NA Hello, i ran into an issue where i am unable to access my server. I have done the following without success: 1. Reinstalled Plex Media Server 2. Rebooted the machine local machine 3. Rebooted my Synology server 4. Checked the settings No matter what i do I cannot “claim my server” nor get past this screen. Options? ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [June 30, 2022, 9:35pm UTC](https://forums.plex.tv/t/synology-no-access-to-server/799156/2 "2022-06-30T21:35:58Z")
> [@Trucynnr](#): > > Server Version#: 1.21.0-3744 Which Synology model? The NAS is running DSM 7, correct? Use a private/incognito browser window (bypasses browser plug-ins). Point it directly at your server: http://syno\_ip\_address:32400/web (ex: [http://192.168.1.2:32400/web](http://192.168.1.2:32400/web)). Due to how DSM 7 works, clicking the Open button in Package Center, using app.plex.tv, etc will not work when trying to claim a server. Also, note that PMS 1.21.0-3744 is outdated. It was a beta release for DSM compatibility. Unfortunately, Synology will not post a current version via Package Center. You should download the current version from Plex, [https://www.plex.tv/media-server-downloads/#plex-media-server](https://www.plex.tv/media-server-downloads/#plex-media-server), and perform a manual installation using Synology Package Center. ---
**Author:** ![Trucynnr](https://avatars.discourse-cdn.com/v4/letter/t/dfb087/32.png) [@Trucynnr](https://forums.plex.tv/u/Trucynnr)\ **Post date:** [June 30, 2022, 11:25pm UTC](https://forums.plex.tv/t/synology-no-access-to-server/799156/3 "2022-06-30T23:25:21Z")
Hi, Thank you. Its a RS1221+, and I tried to get a newer one but it does not list for AMD processor. Recommendations on which one to select? Also that worked thank you! ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [July 1, 2022, 2:00am UTC](https://forums.plex.tv/t/synology-no-access-to-server/799156/4 "2022-07-01T02:00:29Z")
> [@Trucynnr](#): > > RS1221+ Use Intel 64-bit. The AMD Ryzen V1500B is the same architecture. Note the separate download for DSM 7. Installing the DSM 6 version on a DSM 7 system doesn’t hurt anything, but the install will immediately fail. When you update to a current version, you’ll see a new shared folder, /PlexMediaServer. This is the [Plex Data Folder](https://support.plex.tv/articles/202915258-where-is-the-plex-media-server-data-directory-located/) location, the equivalent of /Plex on DSM 6 systems. Also, the Synology FAQ has a lot of good info regarding Plex on Synology: [Synology FAQ - Questions, Answers, and a few How-To’s](https://forums.plex.tv/t/synology-faq-questions-answers-and-a-few-how-tos/490215) ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [September 29, 2022, 2:00am UTC](https://forums.plex.tv/t/synology-no-access-to-server/799156/5 "2022-09-29T02:00:32Z")
This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.