# Synology package thread **URL:** \ **Category:** Plex Media Server\ **Tags:** server-linux\ **Created:** [August 12, 2011, 9:29am UTC](https://forums.plex.tv/t/synology-package-thread/10450 "2011-08-12T09:29:08Z")\ **Posts on this page:** 20\ **Page:** 6
**Author:** ![cal3ido](https://avatars.discourse-cdn.com/v4/letter/c/bc79bd/32.png) [@cal3ido](https://forums.plex.tv/u/cal3ido)\ **Post date:** [September 23, 2011, 3:16pm UTC](https://forums.plex.tv/t/synology-package-thread/10450/101 "2011-09-23T15:16:18Z")
I have similar issues as a guy a few posts before. I’ve got a Syno 1511 (DSM 3.2) and tried several times to install PMS to it. I’ve never got any error messages and all seems up and running, but I can’t get to the web interface to manage PMS. it just opens a new window and I get an error message that it is unable to connect…I can’t connect to the server with my aTV2 neither… Any suggestions? Thanks for your help! edit: I just tried “/var/packages/Plex\ Media\ Server/scripts/start-stop-status start” via ssh…and I’ve got Starting Plex … su: can’t chdir to home directory ‘/var/services/homes/plex’ in return… is this helpful? ---
**Author:** ![martinbahr](https://avatars.discourse-cdn.com/v4/letter/m/85f322/32.png) [@martinbahr](https://forums.plex.tv/u/martinbahr)\ **Post date:** [September 29, 2011, 2:59am UTC](https://forums.plex.tv/t/synology-package-thread/10450/102 "2011-09-29T02:59:13Z")
I have a similar issue as the previous poster, actually two issues. My Plex is running on a Synology 2411+ 1. When I installed the Plex package it started fine and was scanning all movies and TV shows. However the Plex Synology Server would not display on any Plex client (Mac Mini Intel). - Shared folders containing movies were mounted on client - Plex Servers running on another Mac were showing fine I did try to restart my disk station and now I am faced with a new problem: 1. Plex doesn’t start at all. - It’s not showing in the active processes list under the Synology GUI for CPU usage - If I click the Plex logo I get the following error message: Firefox can’t establish a connection to the server at 169.254.146.202:32400. - Before I restarted the Diskstation, this took me to the Plex Media Manager. - Plex has permissions for all folders where Movies and TV are stored. - I have tried some of the tips to start Plex via the Terminal and get the same error as the previous poster: --------------------------------------------- Mac-Mini-Study-Room:~ mbahr$ ssh [root@10.0.1.20](mailto:root@10.0.1.20) [root@10.0.1.20](mailto:root@10.0.1.20)’s password: BusyBox v1.16.1 (2011-09-04 02:17:22 CST) built-in shell (ash) Enter ‘help’ for a list of built-in commands. MLWServer\> chown plex:users /volume1/Plex MLWServer\> /var/packages/Plex\ Media\ Server/scripts/start-stop-status start Starting Plex … su: can’t chdir to home directory ‘/var/services/homes/plex’ MLWServer\> ---
**Author:** ![zelig2](https://avatars.discourse-cdn.com/v4/letter/z/3be4f8/32.png) [@zelig2](https://forums.plex.tv/u/zelig2)\ **Post date:** [October 3, 2011, 11:57am UTC](https://forums.plex.tv/t/synology-package-thread/10450/103 "2011-10-03T11:57:05Z")
So no one right now has PMS working on DSM 3.2? I’d like to upgrade to DSM 3.2 but I’m holding off until this package is compatible as I use Plex everyday. ---
**Author:** ![galahad](https://avatars.discourse-cdn.com/v4/letter/g/ecae2f/32.png) [@galahad](https://forums.plex.tv/u/galahad)\ **Post date:** [October 3, 2011, 12:56pm UTC](https://forums.plex.tv/t/synology-package-thread/10450/104 "2011-10-03T12:56:01Z")
> [@](#): > > So no one right now has PMS working on DSM 3.2? I'd like to upgrade to DSM 3.2 but I'm holding off until this package is compatible as I use Plex everyday. not sure, what gave you the impression, that Plex and DSM 3.2 aren't compatible, but I'm updated my system (DS411+) from 3.1 to 3.2 without any problem several weeks ago. ---
**Author:** ![zelig2](https://avatars.discourse-cdn.com/v4/letter/z/3be4f8/32.png) [@zelig2](https://forums.plex.tv/u/zelig2)\ **Post date:** [October 4, 2011, 1:36am UTC](https://forums.plex.tv/t/synology-package-thread/10450/105 "2011-10-04T01:36:31Z")
> [@](#): > > not sure, what gave you the impression, that Plex and DSM 3.2 aren't compatible, but I'm updated my system (DS411+) from 3.1 to 3.2 without any problem several weeks ago. Ah, good news. The only reports in this thread weren't positive. Since I use Plex so much I didn't want to risk being without a working solution. ---
**Author:** ![zelig2](https://avatars.discourse-cdn.com/v4/letter/z/3be4f8/32.png) [@zelig2](https://forums.plex.tv/u/zelig2)\ **Post date:** [October 7, 2011, 12:08pm UTC](https://forums.plex.tv/t/synology-package-thread/10450/106 "2011-10-07T12:08:03Z")
> [@](#): > > Ah, good news. The only reports in this thread weren't positive. Since I use Plex so much I didn't want to risk being without a working solution. I can confirm that I don't have any problems with the latest PMS and DSM 3.2 on a DS1511+. Might even be working better. ---
**Author:** ![Michiel\_1](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/michiel_1/32/2124_2.png) [@Michiel\_1](https://forums.plex.tv/u/Michiel_1)\ **Post date:** [October 8, 2011, 8:22pm UTC](https://forums.plex.tv/t/synology-package-thread/10450/107 "2011-10-08T20:22:54Z")
Works like a charm on my DS1511+ and DSM 3.2, Very happy with it. ---
**Author:** ![slaterfamilyacct](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/slaterfamilyacct/32/1412_2.png) [@slaterfamilyacct](https://forums.plex.tv/u/slaterfamilyacct)\ **Post date:** [October 8, 2011, 9:03pm UTC](https://forums.plex.tv/t/synology-package-thread/10450/108 "2011-10-08T21:03:23Z")
So I was having the same reinstall problem as some others had reported. I finally got it to work though. All I had to do (after uninstalling through package manager) was delete the Plex “user” and the “Plex” directory that was created on install (for some reason this housekeeping isn’t performed on uninstall). Install it after doing that and it should work again. ---
**Author:** ![MightyMikeS2000](https://avatars.discourse-cdn.com/v4/letter/m/a88e57/32.png) [@MightyMikeS2000](https://forums.plex.tv/u/MightyMikeS2000)\ **Post date:** [October 9, 2011, 12:44pm UTC](https://forums.plex.tv/t/synology-package-thread/10450/109 "2011-10-09T12:44:02Z")
> [@](#): > > Thank you, Nudgenudge, that did the trick! It was indeed TMPDIR and not TMP\_DIR. > > Now whenever I start a transcoding session, I can see files going into that folder and when I exit the video the files are deleted as they should be. > > If I might say so, I think this is a better approach for future versions of the package than the regular tmpdir, because I'm guessing that all users (doing transcoding) will come across this issue. Ah very nice to hear that the changes made to the location of the temp dir seem to work. I'm always a bit hesitant in changing things that I don't know are easily undone. By the way I experienced the exact same thing when logging in this week while streaming and DSM told me something like that the disk was full and you can't login. @Nudgenudge Is it useful that I still change this settings to fix my problem or will it be incorporated in a new build soon? Than I probably prefer to wait so I don't have to reset the changes before upgrading... or can I go with it anyway? ---
**Author:** ![stanleytp](https://avatars.discourse-cdn.com/v4/letter/s/9de053/32.png) [@stanleytp](https://forums.plex.tv/u/stanleytp)\ **Post date:** [October 14, 2011, 3:39am UTC](https://forums.plex.tv/t/synology-package-thread/10450/110 "2011-10-14T03:39:25Z")
Does anyone know the default password for the “plex” user on Synology? ---
**Author:** ![stanleytp](https://avatars.discourse-cdn.com/v4/letter/s/9de053/32.png) [@stanleytp](https://forums.plex.tv/u/stanleytp)\ **Post date:** [October 14, 2011, 4:17am UTC](https://forums.plex.tv/t/synology-package-thread/10450/111 "2011-10-14T04:17:39Z")
Just installed Plex on my RS810. Was able to get to :32400 once but not second time. Renistalled hoping to fix issue but no luck. Now I can’t seem to get service started at all. there is an ‘enabled’ file in the /var/packages/Plex Media Server directory but the Synology DSM Pacakge Center shows as stopped. Any ideas how I check to see if the service is started? How do I start the service? Btw, big noobie here. \*\*\* UPDATE \*\*\* After deleting ‘plex’ user and Plex directory, installed worked fine ---
**Author:** ![simongade](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/simongade/32/129407_2.png) [@simongade](https://forums.plex.tv/u/simongade)\ **Post date:** [October 15, 2011, 5:02pm UTC](https://forums.plex.tv/t/synology-package-thread/10450/112 "2011-10-15T17:02:47Z")
Hi, Got (almost) everything up and running perfectly on my new DS411+II. Love it! BUT PMS won’t show up in my client (MacOS)! I’ve read through this thread and so far I’ve established the following: 1. Avahi IS running (I did a “ps w”) 2. in /user/syno/avahi/services there IS a file named pms.service. It’s content is almost identical to #81 - only difference is it says “NAS” instead of “NAS01”. What to do? Simon ---
**Author:** ![Nudgenudge](https://avatars.discourse-cdn.com/v4/letter/n/9f8e36/32.png) [@Nudgenudge](https://forums.plex.tv/u/Nudgenudge)\ **Post date:** [October 17, 2011, 1:22pm UTC](https://forums.plex.tv/t/synology-package-thread/10450/113 "2011-10-17T13:22:14Z")
Sorry guys, I had: - no Internet at home (still don’t, long, LONG story) - vacation time in Canada but just before that, I tried a few things/fixes locally, and I have a be version here: [http://dl.dropbox.com/u/27482871/PlexMediaServer.spk](http://dl.dropbox.com/u/27482871/PlexMediaServer.spk) It includes: - compliance with the Synology standards (since they wanted a few things), - a improved creation/deletion of the Plex folder (hidden now in the File Manager, check below) - the transcoding fix, - the same binary. The Resource Manager bug should be fixed in the last DSM version, though. What remains: - UTF-8 file/folder names. Elan gave me a few pointers, I still need to check if this works, - the xxx:32400 URL bug. Multi-answer time again: > [@](#): > > So I was having the same reinstall problem as some others had reported. I finally got it to work though. All I had to do (after uninstalling through package manager) was delete the Plex "user" and the "Plex" directory that was created on install (for some reason this housekeeping isn't performed on uninstall). Install it after doing that and it should work again. Yes, housekeeping isn't done in the current package, since "rm -rf" the Plex folder would fail miserably, and fail the uninstall. In the new version, the folder is now created/deleted with Synology's tools, and it's much more efficient (as in "it works in a few seconds, not an hour" :D ) The only issue is: the "old" folder must be removed for it to work. That includes working installations. Sorry guys, I couldn't find a way to keep it during the change. :( Also, as stated above, it will be hidden in the File Manager (you can still SSH to it though, if needed). So, here is the installation guide for the package above: - uninstall current package, - remove manually the Plex folder (can be long) and the plex user, - install the new package. I tried clean installs, uninstalls (which remove the plex folder), reboots, upgrades. Again, sorry for the lack of backwards-compatibility, but it had to go for the new folder. > [@](#): > > Does anyone know the default password for the "plex" user on Synology? Just use "su plex" from the root account (the one for SSH), it should work. > [@](#): > > Is it useful that I still change this settings to fix my problem or will it be incorporated in a new build soon? Than I probably prefer to wait so I don't have to reset the changes before upgrading... or can I go with it anyway? Fixed in the package above. > [@](#): > > Hi, > > Got (almost) everything up and running perfectly on my new DS411+II. Love it! > > BUT PMS won't show up in my client (MacOS)! I've read through this thread and so far I've established the following: > 1. Avahi IS running (I did a "ps w") > 2. in /user/syno/avahi/services there IS a file named pms.service. It's content is almost identical to #81 - only difference is it says "NAS" instead of "NAS01". > > What to do? > > Simon Ok, so your NAS seems OK. On your Mac client, do you see your NAS via Bonjour (i.e. appears in the Finder, in the left part of the window) ? If not, try to reboot your Mac (or the NAS); Bonjour can be a pain sometimes for no particular reason. ---
**Author:** ![majorseagull](https://avatars.discourse-cdn.com/v4/letter/m/ecae2f/32.png) [@majorseagull](https://forums.plex.tv/u/majorseagull)\ **Post date:** [October 17, 2011, 1:54pm UTC](https://forums.plex.tv/t/synology-package-thread/10450/114 "2011-10-17T13:54:56Z")
Hey Nudgenudge, is there any way that we can keep our library intact? Like, backup it somewhere and then move it to the new folder? If so, could you please provide instructions that should work? I wouldn’t mind Plex to get the metadata again for my library as it usually doesn’t take long, it’s just that I would lose my watched history and costum coverart… ---
**Author:** ![Nudgenudge](https://avatars.discourse-cdn.com/v4/letter/n/9f8e36/32.png) [@Nudgenudge](https://forums.plex.tv/u/Nudgenudge)\ **Post date:** [October 17, 2011, 2:54pm UTC](https://forums.plex.tv/t/synology-package-thread/10450/115 "2011-10-17T14:54:17Z")
> [@](#): > > Hey Nudgenudge, is there any way that we can keep our library intact? Like, backup it somewhere and then move it to the new folder? > > If so, could you please provide instructions that should work? > > I wouldn't mind Plex to get the metadata again for my library as it usually doesn't take long, it's just that I would lose my watched history and costum coverart... I'm not sure at all this works (mostly because I don't have any metadata left from all the test installs + no Internet), but what COULD work is: - uninstall - don't delete the Plex folder (but delete the plex user if it's still here) - install the new package (it will create /volume1/plex, without caps) - after install, shut down the Plex Media Server if it's running, - SSH, and do "mv /volume1/Plex/Library /volume1/plex" (could be long, not sure) - do a "chown -R plex:users /volume1/plex/Library" afterwards to reset the user rights. Tell me if this works, it could help a lot of people here. ---
**Author:** ![majorseagull](https://avatars.discourse-cdn.com/v4/letter/m/ecae2f/32.png) [@majorseagull](https://forums.plex.tv/u/majorseagull)\ **Post date:** [October 17, 2011, 4:08pm UTC](https://forums.plex.tv/t/synology-package-thread/10450/116 "2011-10-17T16:08:38Z")
Will try that later tonight and let everybody know if it works… One question though… If I use “cp /volume1/Plex/Library /volume1/plex” instead of moving, will it allow me in the future to go back to the previous version and have my library intact in case anything goes wrong? ---
**Author:** ![Nudgenudge](https://avatars.discourse-cdn.com/v4/letter/n/9f8e36/32.png) [@Nudgenudge](https://forums.plex.tv/u/Nudgenudge)\ **Post date:** [October 17, 2011, 4:13pm UTC](https://forums.plex.tv/t/synology-package-thread/10450/117 "2011-10-17T16:13:25Z")
> [@](#): > > Will try that later tonight and let everybody know if it works... > > One question though... If I use "cp /volume1/Plex/Library /volume1/plex" instead of moving, will it allow me in the future to go back to the previous version and have my library intact in case anything goes wrong? Yes, it should. Maybe it will need a chown on the old library after you re-installed the old package (since the plex user would be a new plex user). ---
**Author:** ![MightyMikeS2000](https://avatars.discourse-cdn.com/v4/letter/m/a88e57/32.png) [@MightyMikeS2000](https://forums.plex.tv/u/MightyMikeS2000)\ **Post date:** [October 17, 2011, 5:28pm UTC](https://forums.plex.tv/t/synology-package-thread/10450/118 "2011-10-17T17:28:07Z")
@Nudgenudge Ah very nice to see my 10 minutes streaming issue resolved! BUT I did exactly as instructed and the new package starts in Package Manager but I can’t reach the server via webinterface… Basically nothing seems to be running but I can see the plex user created and also the Plex directory is created but no Library subfolder to be found so far… What can I do? ---
**Author:** ![majorseagull](https://avatars.discourse-cdn.com/v4/letter/m/ecae2f/32.png) [@majorseagull](https://forums.plex.tv/u/majorseagull)\ **Post date:** [October 17, 2011, 11:11pm UTC](https://forums.plex.tv/t/synology-package-thread/10450/119 "2011-10-17T23:11:49Z")
Same problem here, couldn’t get to the webinterface. Had to rollback to the previous version. ---
**Author:** ![Nudgenudge](https://avatars.discourse-cdn.com/v4/letter/n/9f8e36/32.png) [@Nudgenudge](https://forums.plex.tv/u/Nudgenudge)\ **Post date:** [October 18, 2011, 7:18am UTC](https://forums.plex.tv/t/synology-package-thread/10450/120 "2011-10-18T07:18:22Z")
By “not being able to get the webinterface”, do you mean that the link in the icon/Package Manager is not working, or that [http://ip-of-your-nas:32400/manage](http://ip-of-your-nas:32400/manage) does not work? If it’s the second one, and no process exists on “ps w”, try to launch the process manually: ```auto su plex -s /bin/sh -c "export LD_LIBRARY_PATH=/var/packages/Plex\ Media\ Server/target;export TMPDIR=/volume1/plex/tmp_transcoding;ulimit -s 3000;/var/packages/Plex\ Media\ Server/target/Plex\ Media\ Server &" ``` It should yell something that'll help me understand what is going on. Also, don't forget that /volume1/Plex (with a upper-case) is the old Library folder. The new one is /volume1/plex, and is not visible from the File Manager (it can be seen via SSH though). [Previous page](https://forums.plex.tv/t/synology-package-thread/10450.md?page=5) [Next page](https://forums.plex.tv/t/synology-package-thread/10450.md?page=7)