# Tautulli - Cannot Access Web Interface **URL:** \ **Category:** Apps & Creations\ **Tags:** server-synology, other-dev\ **Created:** [June 15, 2023, 3:56pm UTC](https://forums.plex.tv/t/tautulli-cannot-access-web-interface/844539 "2023-06-15T15:56:21Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![djfriday13](https://avatars.discourse-cdn.com/v4/letter/d/f0a364/32.png) [@djfriday13](https://forums.plex.tv/u/djfriday13)\ **Post date:** [June 15, 2023, 3:56pm UTC](https://forums.plex.tv/t/tautulli-cannot-access-web-interface/844539/1 "2023-06-15T15:56:21Z")
@SwiftPanda16 I am running Tautulli on ds920+ using linuxserver image through the native docker app. All has been fine for the past couple of years. I updated my containers for several apps a couple days ago and Tautulli web interface is no longer accessible. I’m not sure my previous version but it was probably only one or two back. I update the containers every month or so. But i am now on the latest 2.12.4. I have rebooted the syno several times. Reset the container twice. Deleted the items from the config file per your FAQ. But i cannot get the web interface accessible again. Let me know your thoughts or what else you need me to provide for guidance. Thanks. edit: not sure if this can be of relevance BUT docker was failing to search the registry for new images. it would timeout. This has happened in the past. So i temporarily switch my primary dns server from my router to google. This allowed docker to search properly. This is when Tautulli was not accessible. I then switched my primary DNS server back to my router. secondary is still google. Rebooted syno. reset Tautulli. etc. still not accessible. All other containers web interfaces are accessible. ---
**Author:** ![djfriday13](https://avatars.discourse-cdn.com/v4/letter/d/f0a364/32.png) [@djfriday13](https://forums.plex.tv/u/djfriday13)\ **Post date:** [June 26, 2023, 2:21pm UTC](https://forums.plex.tv/t/tautulli-cannot-access-web-interface/844539/2 "2023-06-26T14:21:39Z")
@SwiftPanda16 any thought here? ---
**Author:** ![djfriday13](https://avatars.discourse-cdn.com/v4/letter/d/f0a364/32.png) [@djfriday13](https://forums.plex.tv/u/djfriday13)\ **Post date:** [June 27, 2023, 6:22pm UTC](https://forums.plex.tv/t/tautulli-cannot-access-web-interface/844539/3 "2023-06-27T18:22:53Z")
solution was to use their official docker container. worked immediately. got info from swiftpanda over on discord where this was suggested. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [September 25, 2023, 6:23pm UTC](https://forums.plex.tv/t/tautulli-cannot-access-web-interface/844539/4 "2023-09-25T18:23:07Z")
Closed on September 25, 2023, 6:23pm UTC This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.