# Tautulli - User data not updating.
**URL:** https://forums.plex.tv/t/tautulli-user-data-not-updating/230546
**Category:** Dev/API Corner
**Tags:** other-dev
**Created:** [March 27, 2018, 3:55pm UTC](https://forums.plex.tv/t/tautulli-user-data-not-updating/230546 "2018-03-27T15:55:21Z")
**Posts on this page:** 8
**Page:** 1
### Author:  [@livefeed](https://forums.plex.tv/u/livefeed)
#### Post date: [March 27, 2018, 3:55pm UTC](https://forums.plex.tv/t/tautulli-user-data-not-updating/230546/1 "2018-03-27T15:55:21Z")
Hello, Tautulli is loaded and working apart from the All Users data, it shows the users but never last seen etc. any ideas?
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### Author:  [@Verminator14](https://forums.plex.tv/u/Verminator14)
#### Post date: [April 12, 2018, 10:00am UTC](https://forums.plex.tv/t/tautulli-user-data-not-updating/230546/2 "2018-04-12T10:00:18Z")
Have you tried re-loading the page to see if it updates anything since the last time it started? If the re-load updates the information there is a setting that allows you to set what time interval you want it to refresh. I think the default is like 6 hours or something and that might be your problem.
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### Author:  [@elsdons](https://forums.plex.tv/u/elsdons)
#### Post date: [April 21, 2018, 10:39pm UTC](https://forums.plex.tv/t/tautulli-user-data-not-updating/230546/3 "2018-04-21T22:39:25Z")
I have the same issue, came here from a google search. Refreshing the page does nothing. plex is used daily, yet my access and the kids account and others show last seen as 24 days ago. restarting etc does not change last seen.
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### Author:  [@qwebie](https://forums.plex.tv/u/qwebie)
#### Post date: [April 26, 2018, 4:32pm UTC](https://forums.plex.tv/t/tautulli-user-data-not-updating/230546/4 "2018-04-26T16:32:34Z")
tautulli v2.0.28, windows
same here. I do get updates for my own admin/account to the server. other user stats are not updating. could it be they are remotely connected, and not via local?
@Verminator14
the user lists shows the users correctly, but the stats don’t update.
edit:
great, just after I posted this, the stats were updated. guess it works for me then 😃
@livefeed give it some time?
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### Author:  [@OttoKerner](https://forums.plex.tv/u/OttoKerner)
#### Post date: [April 26, 2018, 5:11pm UTC](https://forums.plex.tv/t/tautulli-user-data-not-updating/230546/5 "2018-04-26T17:11:22Z")
Please don’t open new threads.
All Tautulli-related questions go into this thread: [https://forums.plex.tv/discussion/307821/tautulli-monitor-your-plex-media-server#latest](https://forums.plex.tv/discussion/307821/tautulli-monitor-your-plex-media-server#latest)
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### Author:  [@warp005](https://forums.plex.tv/u/warp005)
#### Post date: [January 28, 2019, 12:41am UTC](https://forums.plex.tv/t/tautulli-user-data-not-updating/230546/6 "2019-01-28T00:41:10Z")
I have this same issue. I have two users streaming right now and on the `Tautulli` home page it shows them active and what they are watching but all the user data on the “users” page shows nothing. refreshing has no effect. running on windows 10.
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### Author:  [@darcilicious](https://forums.plex.tv/u/darcilicious)
#### Post date: [January 28, 2019, 1:40am UTC](https://forums.plex.tv/t/tautulli-user-data-not-updating/230546/7 "2019-01-28T01:40:46Z")
Post here instead: [Tautulli - Monitor your Plex Media Server](https://forums.plex.tv/t/tautulli-monitor-your-plex-media-server/225242/902)
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### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [January 8, 2020, 8:07pm UTC](https://forums.plex.tv/t/tautulli-user-data-not-updating/230546/8 "2020-01-08T20:07:33Z")