# The cannot connect to/unavailable content issue **URL:** \ **Category:** Plex Media Server\ **Tags:** server-mac, server-synology\ **Created:** [August 12, 2021, 5:59pm UTC](https://forums.plex.tv/t/the-cannot-connect-to-unavailable-content-issue/735899 "2021-08-12T17:59:22Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![anon42906172](https://avatars.discourse-cdn.com/v4/letter/a/0ea827/32.png) [@anon42906172](https://forums.plex.tv/u/anon42906172)\ **Post date:** [August 12, 2021, 5:59pm UTC](https://forums.plex.tv/t/the-cannot-connect-to-unavailable-content-issue/735899/1 "2021-08-12T17:59:22Z")
Server Version#: 1.33.0.2444-a220eae4 Player Version#: I cannot access anything on my Synology NAS, including the [server logs.](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) DSM notified me the other day that there was some sort of corruption with my copy of Plex on the server, and suggested that it rebuild it (which I allowed), although I am unable to find a record of what that was for some reason (I checked my DSM notifications.) If I could access them, I assume that more detail might be forthcoming from the logs. Any advice on how I can proceed is much appreciated. ---
**Author:** ![anon42906172](https://avatars.discourse-cdn.com/v4/letter/a/0ea827/32.png) [@anon42906172](https://forums.plex.tv/u/anon42906172)\ **Post date:** [August 13, 2021, 10:18am UTC](https://forums.plex.tv/t/the-cannot-connect-to-unavailable-content-issue/735899/3 "2021-08-13T10:18:59Z")
> [@trumpy81](#): > > Plex/Library/ Thanks for your reply. In DSM, Plex/Library/ is empty! I imagine that can’t be right… All my media is present and correct luckily. Is a restore of my NAS the best way forward? As you probably know, DSM has very recently been updated, which is when my problems started. Method 1. you suggested doesn’t work as I get a ‘server unresponsive’ error in my browser. (I have tried it in Safari, Chrome and Firefox but the same error persists. ---
**Author:** ![anon42906172](https://avatars.discourse-cdn.com/v4/letter/a/0ea827/32.png) [@anon42906172](https://forums.plex.tv/u/anon42906172)\ **Post date:** [August 13, 2021, 11:22am UTC](https://forums.plex.tv/t/the-cannot-connect-to-unavailable-content-issue/735899/4 "2021-08-13T11:22:07Z")
I recall that around the time of being asked to update Plex on DSM, DSM said that for some reason a shared element of Plex on DSM couldn’t be accessed, and asked me to change permissions (I think.) I am sure this will mean more to you. ---
**Author:** ![philrigby](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/philrigby/32/3738_2.png) [@philrigby](https://forums.plex.tv/u/philrigby)\ **Post date:** [August 13, 2021, 2:15pm UTC](https://forums.plex.tv/t/the-cannot-connect-to-unavailable-content-issue/735899/5 "2021-08-13T14:15:20Z")
Are you able to uninstall Plex from Package Center then do a new install from the download on this thread? [https://forums.plex.tv/t/dsm-7-packaging-2-0-forum-preview/732838/110](https://forums.plex.tv/t/dsm-7-packaging-2-0-forum-preview/732838/110) If you do the uninstall, when prompted, make sure you tell it to keep data and unclaim the server… ---
**Author:** ![anon42906172](https://avatars.discourse-cdn.com/v4/letter/a/0ea827/32.png) [@anon42906172](https://forums.plex.tv/u/anon42906172)\ **Post date:** [August 14, 2021, 10:19am UTC](https://forums.plex.tv/t/the-cannot-connect-to-unavailable-content-issue/735899/7 "2021-08-14T10:19:37Z")
Many thanks for this. It seems like indeed I can uninstall Plex from DSM, but there are a couple of options that I wanted to check here before I proceed (see attached). Which should I select? ![Screenshot 2021-08-14 at 11.16.55](https://global.discourse-cdn.com/plex/original/3X/4/f/4f46d962d5b2b0ef0c57de839219ebe3e2ef4076.png) ---
**Author:** ![anon42906172](https://avatars.discourse-cdn.com/v4/letter/a/0ea827/32.png) [@anon42906172](https://forums.plex.tv/u/anon42906172)\ **Post date:** [August 14, 2021, 4:51pm UTC](https://forums.plex.tv/t/the-cannot-connect-to-unavailable-content-issue/735899/8 "2021-08-14T16:51:14Z")
I have just re-read your post and esp. the last line 🙃 ---
**Author:** ![anon42906172](https://avatars.discourse-cdn.com/v4/letter/a/0ea827/32.png) [@anon42906172](https://forums.plex.tv/u/anon42906172)\ **Post date:** [August 14, 2021, 5:00pm UTC](https://forums.plex.tv/t/the-cannot-connect-to-unavailable-content-issue/735899/9 "2021-08-14T17:00:37Z")
Success! Thank you so much, again… ---
**Author:** ![philrigby](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/philrigby/32/3738_2.png) [@philrigby](https://forums.plex.tv/u/philrigby)\ **Post date:** [August 17, 2021, 4:55pm UTC](https://forums.plex.tv/t/the-cannot-connect-to-unavailable-content-issue/735899/10 "2021-08-17T16:55:03Z")
No problem, glad you got it going 🙂 ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [November 15, 2021, 4:55pm UTC](https://forums.plex.tv/t/the-cannot-connect-to-unavailable-content-issue/735899/11 "2021-11-15T16:55:45Z")
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