# The New Scanner "Plex TV series" BUG

**URL:** <https://forums.plex.tv/t/the-new-scanner-plex-tv-series-bug/746607>\
**Category:** Metadata & Adding Files\
**Tags:** library-management\
**Created:** [September 28, 2021, 11:31am UTC](https://forums.plex.tv/t/the-new-scanner-plex-tv-series-bug/746607 "2021-09-28T11:31:06Z")\
**Posts on this page:** 13\
**Page:** 1

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**Author:** ![leverule](https://avatars.discourse-cdn.com/v4/letter/l/8e7dd6/32.png) [@leverule](https://forums.plex.tv/u/leverule)\
**Post date:** [September 28, 2021, 11:31am UTC](https://forums.plex.tv/t/the-new-scanner-plex-tv-series-bug/746607/1 "2021-09-28T11:31:06Z")

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Server Version#:PlexMediaServer-1.24.3.5033-757abe6b4-x86\_64\_DSM6.spk

Under the new scanner “Plex TV series” , when I modify the file name of the TV series to the standard format, the library structure of the TV series cannot be updated after the database is automatically scanned. For example, the two-season TV series is recognized as one season, and there is no change after standardizing it. But when using the old scanner "  
Plex Series Scanner", it can be automatically re-identified as two seasons.

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**Author:** ![JCHH](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jchh/32/84326_2.png) [@JCHH](https://forums.plex.tv/u/JCHH)\
**Post date:** [September 28, 2021, 12:06pm UTC](https://forums.plex.tv/t/the-new-scanner-plex-tv-series-bug/746607/2 "2021-09-28T12:06:07Z")

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can you give a specific show example?

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**Author:** ![leverule](https://avatars.discourse-cdn.com/v4/letter/l/8e7dd6/32.png) [@leverule](https://forums.plex.tv/u/leverule)\
**Post date:** [September 28, 2021, 7:39pm UTC](https://forums.plex.tv/t/the-new-scanner-plex-tv-series-bug/746607/3 "2021-09-28T19:39:46Z")

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For example, this TV series is recognized as two season.  
 ![image](https://global.discourse-cdn.com/plex/original/3X/9/6/96a3a9940417a0250ea8e843bd7d7c6ac7dc2635.png)  
 ![image](https://global.discourse-cdn.com/plex/original/3X/d/1/d1aab20ced76e2997fe2224528e5d4b02889e634.png)

 ![image](https://global.discourse-cdn.com/plex/original/3X/e/5/e566641890d4bdde4886a2a8825b5683e43bd5d8.jpeg)  
Then I renamed the directory.  
 ![image](https://global.discourse-cdn.com/plex/original/3X/f/e/fe1a1425f2d90922347b5e0c211abfc0ef442c1e.png)  
after scanned ![image](https://global.discourse-cdn.com/plex/original/3X/2/6/2610db6ca9837601eb856b738db475bb32067811.jpeg)  
This TV series is still recognized as two season unless I delete the entire library and add it again.  
But when I use old agent from the beginning. ![image](https://global.discourse-cdn.com/plex/original/3X/2/5/25b7c43f1ba3ca57635bed9205c261b9fa2c51e1.png)  
After I rename the directory. It correctly identifies all episodes.  
 ![image](https://global.discourse-cdn.com/plex/original/3X/3/b/3b54d90f5f7204417c4ccb0f202e62f859e96dd5.jpeg)

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**Author:** ![leverule](https://avatars.discourse-cdn.com/v4/letter/l/8e7dd6/32.png) [@leverule](https://forums.plex.tv/u/leverule)\
**Post date:** [September 29, 2021, 6:48am UTC](https://forums.plex.tv/t/the-new-scanner-plex-tv-series-bug/746607/4 "2021-09-29T06:48:34Z")

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Can you see the reply?

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**Author:** ![JCHH](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jchh/32/84326_2.png) [@JCHH](https://forums.plex.tv/u/JCHH)\
**Post date:** [September 29, 2021, 7:25am UTC](https://forums.plex.tv/t/the-new-scanner-plex-tv-series-bug/746607/5 "2021-09-29T07:25:47Z")

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yes.

Can you try naming your folders using the way recognised by Plex?

> **[Naming and Organizing Your TV Show Files | Plex Support](https://support.plex.tv/articles/naming-and-organizing-your-tv-show-files/)**
>
> The scanners and metadata agents used by Plex will work best when your major types of content are separated from...

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**Author:** ![drzoidberg33](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/drzoidberg33/32/4184_2.png) [@drzoidberg33](https://forums.plex.tv/u/drzoidberg33)\
**Post date:** [September 29, 2021, 8:40am UTC](https://forums.plex.tv/t/the-new-scanner-plex-tv-series-bug/746607/6 "2021-09-29T08:40:40Z")

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How are the files named inside the folders?

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**Author:** ![leverule](https://avatars.discourse-cdn.com/v4/letter/l/8e7dd6/32.png) [@leverule](https://forums.plex.tv/u/leverule)\
**Post date:** [September 29, 2021, 9:35am UTC](https://forums.plex.tv/t/the-new-scanner-plex-tv-series-bug/746607/7 "2021-09-29T09:35:55Z")

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Even if I change files name strictly according to the rules under its supervision, it can’t be updated.  
 ![image](https://global.discourse-cdn.com/plex/original/3X/2/5/259c98501691178b247d99ecb015d36b75c113c3.png)  
 ![image](https://global.discourse-cdn.com/plex/original/3X/d/f/df116d04eba97dd04495bf81e2cc97bdf5a262a0.png)

 ![image](https://global.discourse-cdn.com/plex/original/3X/d/c/dca4ceb8d91875099078ad0f519fcf37ac0fd253.png)  
 ![image](https://global.discourse-cdn.com/plex/original/3X/3/f/3ff5cf9575642c5841a90c55c7d9c53e44125a74.jpeg)

It is useless to refresh its metadata. Delete the entire library and add it again what is helpful.

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**Author:** ![leverule](https://avatars.discourse-cdn.com/v4/letter/l/8e7dd6/32.png) [@leverule](https://forums.plex.tv/u/leverule)\
**Post date:** [September 29, 2021, 9:41am UTC](https://forums.plex.tv/t/the-new-scanner-plex-tv-series-bug/746607/8 "2021-09-29T09:41:31Z")

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Please check the latest reply. I don’t think this is a setup problem, but the new scanner can’t refresh it after detecting changes in file name and directory structure.

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<div class="post-metadata">

**Author:** ![leverule](https://avatars.discourse-cdn.com/v4/letter/l/8e7dd6/32.png) [@leverule](https://forums.plex.tv/u/leverule)\
**Post date:** [September 29, 2021, 9:45am UTC](https://forums.plex.tv/t/the-new-scanner-plex-tv-series-bug/746607/9 "2021-09-29T09:45:02Z")

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Thank you for your advice. I have tried it, but failed. See the latest reply for details.

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**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [September 29, 2021, 9:47am UTC](https://forums.plex.tv/t/the-new-scanner-plex-tv-series-bug/746607/10 "2021-09-29T09:47:21Z")

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Perform the [Plex Dance](https://forums.plex.tv/t/the-plex-dance/197064)

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<div class="post-metadata">

**Author:** ![leverule](https://avatars.discourse-cdn.com/v4/letter/l/8e7dd6/32.png) [@leverule](https://forums.plex.tv/u/leverule)\
**Post date:** [September 29, 2021, 10:06am UTC](https://forums.plex.tv/t/the-new-scanner-plex-tv-series-bug/746607/12 "2021-09-29T10:06:31Z")

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Still won’t work. Is this an example or a common problem?

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<div class="post-metadata">

**Author:** ![leverule](https://avatars.discourse-cdn.com/v4/letter/l/8e7dd6/32.png) [@leverule](https://forums.plex.tv/u/leverule)\
**Post date:** [September 29, 2021, 10:42am UTC](https://forums.plex.tv/t/the-new-scanner-plex-tv-series-bug/746607/14 "2021-09-29T10:42:45Z")

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> [@OttoKerner](#):
>
> Perform the [Plex Dance](https://forums.plex.tv/t/the-plex-dance/197064)

Temporary solutions I’m using :

1. Switch the library to the old agent “The Movie Database” .
2. Add a space to the file directory name. Because manual scanning of the library cannot be refreshed.
3. After the library is refreshed, delete the space and switch back to the new agent.  
Fortunately, not all episodes can’t be directly identified, otherwise I would be crazy.

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<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [December 28, 2021, 10:43am UTC](https://forums.plex.tv/t/the-new-scanner-plex-tv-series-bug/746607/15 "2021-12-28T10:43:16Z")

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