# There was a problem claiming this server on setup **URL:** \ **Category:** Plex Media Server\ **Tags:** server-synology\ **Created:** [September 11, 2022, 1:10am UTC](https://forums.plex.tv/t/there-was-a-problem-claiming-this-server-on-setup/810293 "2022-09-11T01:10:44Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![paul\_d905](https://avatars.discourse-cdn.com/v4/letter/p/bb73d2/32.png) [@paul\_d905](https://forums.plex.tv/u/paul_d905)\ **Post date:** [September 11, 2022, 1:10am UTC](https://forums.plex.tv/t/there-was-a-problem-claiming-this-server-on-setup/810293/1 "2022-09-11T01:10:44Z")
I just changed my a mesh network router eero 6+ and had issues with Plex. I am having trouble claiming my server on a Synology DS920+ running DSM 7.0.1.-42218. When I try to claim it, the icon cycles for a while and then gives me the option to claim it. I am using Player Version#: 1.28.2.6151-7000, which is I downloaded this evening. I attempted to uninstall my PMS and reinstall. The PMS found the server, but on Server Setup I changed the name from my previous server by adding a 2, it gave the error: There was a problem claiming this server. It then allowed me to “Add Library” when the Media Library step came. After I finished it should the server with a triangle exclamation point. I ran into the claim server button spinning and then going back to the button. I followed the online help and attempted to use the [ukdtom] ([https://github.com/ukdtom](https://github.com/ukdtom))/**[ClaimIt] ([https://github.com/ukdtom/ClaimIt](https://github.com/ukdtom/ClaimIt))** I received the following error: Claiming server Fatal error happened HTTP returned Status 500 I then uninstalled and attempted to reinstall using the token. That gave an error. I have included my logs. [Logs.zip](https://forums.plex.tv/uploads/short-url/7E1AyavMsSc1v6C6vLsh981GgE5.zip) (95.0 KB) ---
**Author:** ![nibbles](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/nibbles/32/150497_2.png) [@nibbles](https://forums.plex.tv/u/nibbles)\ **Post date:** [September 12, 2022, 4:35am UTC](https://forums.plex.tv/t/there-was-a-problem-claiming-this-server-on-setup/810293/2 "2022-09-12T04:35:56Z")
Paul that sounded like a long day, I’m sorry to hear that. ChuckPA created a new utility for claiming: > [@Server credential reset utility for Linux-based platforms](https://forums.plex.tv/t/server-credential-reset-utility-for-linux-based-platforms/807107): > > Plex Media Server User Credential Reset Utility In light of the security event plaguing everyone, a ‘quick & dirty’ tool was crafted. It’s a little rough around the edges but gets the job done. It’s been evolving due to the need. This tool, Removes the existing Username, Mail, Token, and PlexHome preference values from an existing Preferences.xml file leaving the server now suitable for claiming. Reclaims the server via a user-entered “Plex Claim Token” (obtained by visiting [https:/…](https://plex.tv/claim) Take a few minutes to consider that thread. The Synology FAQ is also great. Your videos and metadata should be okay. > [@Synology FAQ - Questions, Answers, and How-To's](https://forums.plex.tv/t/synology-faq-questions-answers-and-a-few-how-tos/490215): > > Synology Frequently Asked Questions Table of Contents [Intro: Posting in the Plex Synology Forum](https://forums.plex.tv/t/490215/5)DSM 6 & 7 FAQ Some of these FAQ apply equally to DSM 7 and 6. Others do not. Please read carefully before proceeding. [Getting access to the Logs](https://forums.plex.tv/t/490215/6)[Have I installed the latest version…?](https://forums.plex.tv/t/490215/7)[Which version do I need, Intel or ARM?](https://forums.plex.tv/t/490215/8) 3a. [Using Plex’s package signing public key - DSM 6](https://forums.plex.tv/t/490215/9)[LAN addressing requirements - RFC1918 specification for local LAN?](https://forums.plex.tv/t/490215/10)[First run & Setup](https://forums.plex.tv/t/490215/11)[Recommended Media Organization and A…](https://forums.plex.tv/t/490215/12) ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [September 12, 2022, 5:42am UTC](https://forums.plex.tv/t/there-was-a-problem-claiming-this-server-on-setup/810293/3 "2022-09-12T05:42:17Z")
> [@paul\_d905](#): > > I am using Player Version#: 1.28.2.6151-7000, which is I downloaded this evening. @paul_d905 To add: May I recommend using the `Plex Claim Token` method which I built into the Synology DSM 7 package? The DSM 7 package is tailored to Synology. The general purpose utility is for everything else (and a bit more work to use) ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [December 11, 2022, 5:42am UTC](https://forums.plex.tv/t/there-was-a-problem-claiming-this-server-on-setup/810293/4 "2022-12-11T05:42:43Z")
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