# "there was a problem upgrading the library"

**URL:** <https://forums.plex.tv/t/there-was-a-problem-upgrading-the-library/741014>\
**Category:** Plex Media Server\
**Tags:** plex-web\
**Created:** [September 4, 2021, 12:24pm UTC](https://forums.plex.tv/t/there-was-a-problem-upgrading-the-library/741014 "2021-09-04T12:24:02Z")\
**Posts on this page:** 8\
**Page:** 1

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**Author:** ![TomerKidron1](https://avatars.discourse-cdn.com/v4/letter/t/df705f/32.png) [@TomerKidron1](https://forums.plex.tv/u/TomerKidron1)\
**Post date:** [September 4, 2021, 12:24pm UTC](https://forums.plex.tv/t/there-was-a-problem-upgrading-the-library/741014/1 "2021-09-04T12:24:02Z")

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Plex gave me a notification about upgrading the agent on my media server. but everytime he fails to upgrade the agent.  
The server is on NAS, maybe thats the problem?  
remote connection is also disabled.

From the console it says: “Errors in PUT request: Bad Request

# 400 Bad Request
’agent’ is missing or invalid”  
Server Version#: 1.18.6.2350  
Player Version#: 4.64.3

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**Author:** ![alexdegiulii\_me.com](https://avatars.discourse-cdn.com/v4/letter/a/d78d45/32.png) [@alexdegiulii\_me.com](https://forums.plex.tv/u/alexdegiulii_me.com)\
**Post date:** [September 5, 2021, 3:38pm UTC](https://forums.plex.tv/t/there-was-a-problem-upgrading-the-library/741014/2 "2021-09-05T15:38:11Z")

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Same issue to me… Any hint about how to fix it?

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**Author:** ![awe01](https://avatars.discourse-cdn.com/v4/letter/a/50afbb/32.png) [@awe01](https://forums.plex.tv/u/awe01)\
**Post date:** [September 7, 2021, 5:48pm UTC](https://forums.plex.tv/t/there-was-a-problem-upgrading-the-library/741014/3 "2021-09-07T17:48:07Z")

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I had the same issue on a Synology DSM 7 with plex `1.21.0-3744 (beta)`, the latest available from the package center.  
In the Plex UI (under settings / synology / general) it allowed me to download a new version with `PlexMediaServer-1.24.1.4931-1a38e63c6-x86_64_DSM7.spk`.  
Installing it manually from the NAS fixed the “problem upgrading the library” error.

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**Author:** ![jdc\_araujo\_gmail\_com](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jdc_araujo_gmail_com/32/196892_2.png) [@jdc\_araujo\_gmail\_com](https://forums.plex.tv/u/jdc_araujo_gmail_com)\
**Post date:** [September 12, 2021, 8:21pm UTC](https://forums.plex.tv/t/there-was-a-problem-upgrading-the-library/741014/4 "2021-09-12T20:21:00Z")

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I’m facing the same error. When I click on “Upgrade”:

 ![image](https://global.discourse-cdn.com/plex/original/3X/4/2/4287f294eb82bba7386fd32cb35f2cea668ff203.jpeg)

I get this error:

 ![image](https://global.discourse-cdn.com/plex/original/3X/b/b/bb664fc527ec565aaf12a354e4f9174245c2d2ee.jpeg)

I’m using a WD My Cloud Home NAS.

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**Author:** ![steelrunner](https://avatars.discourse-cdn.com/v4/letter/s/d6d6ee/32.png) [@steelrunner](https://forums.plex.tv/u/steelrunner)\
**Post date:** [September 19, 2021, 12:55am UTC](https://forums.plex.tv/t/there-was-a-problem-upgrading-the-library/741014/5 "2021-09-19T00:55:46Z")

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I’m having the same issue on my WD My Cloud Home NAS… anyone figured out a fix yet?

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**Author:** ![alexdegiulii\_me.com](https://avatars.discourse-cdn.com/v4/letter/a/d78d45/32.png) [@alexdegiulii\_me.com](https://forums.plex.tv/u/alexdegiulii_me.com)\
**Post date:** [November 8, 2021, 9:32am UTC](https://forums.plex.tv/t/there-was-a-problem-upgrading-the-library/741014/6 "2021-11-08T09:32:11Z")

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Apparently there is an issue with the Apple TV App… that PLEX is going to fix this week…  
here more details [Apple TV - Minimizes when clicking on a TV show - #13 by me2621a](https://forums.plex.tv/t/apple-tv-minimizes-when-clicking-on-a-tv-show/754081/13)

let’s see 😉

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**Author:** ![roelsmelt](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/roelsmelt/32/261415_2.png) [@roelsmelt](https://forums.plex.tv/u/roelsmelt)\
**Post date:** [November 22, 2021, 1:17pm UTC](https://forums.plex.tv/t/there-was-a-problem-upgrading-the-library/741014/7 "2021-11-22T13:17:13Z")

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Worked for me.  
Thanks

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [February 20, 2022, 1:17pm UTC](https://forums.plex.tv/t/there-was-a-problem-upgrading-the-library/741014/8 "2022-02-20T13:17:38Z")

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