# TheTVdb.com agent issues

**URL:** <https://forums.plex.tv/t/thetvdb-com-agent-issues/225155>\
**Category:** General Discussions\
**Created:** [February 11, 2018, 4:49pm UTC](https://forums.plex.tv/t/thetvdb-com-agent-issues/225155 "2018-02-11T16:49:35Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![dchamb](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dchamb/32/8668_2.png) [@dchamb](https://forums.plex.tv/u/dchamb)\
**Post date:** [February 11, 2018, 4:49pm UTC](https://forums.plex.tv/t/thetvdb-com-agent-issues/225155/1 "2018-02-11T16:49:35Z")

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I’ve been experiencing a problem with the [TheTVDB.com](http://TheTVDB.com) agent when trying to get metadata on TV series. I’ve never had a problem with it before, but this latest issue has been happening (for me at least) over the past couple of months.

I am using the recommended structure for series, i.e.:  
Series-Name  
Season01  
Series-Name.s01e01.Episode\_Name\_1.mkv

However, after the agent scans, I am not getting episode information. Sometimes the series information is not what appears on [TheTVDB.com](http://TheTVDB.com).

Looking at the agent scanner logs it would appear it is getting an “Not Authorized” response to the http request:

2018-02-11 10:38:12,834 (7fe90bfff700) : DEBUG (networking:166) - Requesting ‘[http://127.0.0.1:32400/library/metadata/514/tree](http://127.0.0.1:32400/library/metadata/514/tree)’  
2018-02-11 10:38:12,875 (7fe90bfff700) : INFO ( **init** :785) - def update()  
2018-02-11 10:38:12,880 (7fe90bfff700) : DEBUG (networking:166) - Requesting ‘[https://tvdb2.plex.tv/series/82543?lang=en](https://tvdb2.plex.tv/series/82543?lang=en)’  
2018-02-11 10:38:13,255 (7fe90bfff700) : ERROR (networking:219) - Error opening URL ‘[https://tvdb2.plex.tv/series/82543?lang=en](https://tvdb2.plex.tv/series/82543?lang=en)’  
2018-02-11 10:38:13,256 (7fe90bfff700) : INFO ( **init** :162) - HTTPError 404:

I have done the Plex Dance, but it changed nothing.

Any solutions to this problem?

Thanks

Dale

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**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\
**Post date:** [February 11, 2018, 4:55pm UTC](https://forums.plex.tv/t/thetvdb-com-agent-issues/225155/2 "2018-02-11T16:55:37Z")

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do you have this issue (no metadata downloaded) for all shows you’re added during that time?  
same behavior when you manually match / fix-match?

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**Author:** ![dchamb](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dchamb/32/8668_2.png) [@dchamb](https://forums.plex.tv/u/dchamb)\
**Post date:** [February 12, 2018, 12:36am UTC](https://forums.plex.tv/t/thetvdb-com-agent-issues/225155/3 "2018-02-12T00:36:17Z")

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I have added other series that have loaded the metadata correctly. And I have tried to fix the match, re-analyze the ones failing but no joy. I don’t understand why it is hit and miss.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [January 8, 2020, 12:36am UTC](https://forums.plex.tv/t/thetvdb-com-agent-issues/225155/4 "2020-01-08T00:36:14Z")

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