# thetvdb **URL:** \ **Category:** General Discussions\ **Created:** [March 18, 2018, 5:06am UTC](https://forums.plex.tv/t/thetvdb/229402 "2018-03-18T05:06:28Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![AndrewHoover](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/andrewhoover/32/83186_2.png) [@AndrewHoover](https://forums.plex.tv/u/AndrewHoover)\ **Post date:** [March 18, 2018, 5:06am UTC](https://forums.plex.tv/t/thetvdb/229402/1 "2018-03-18T05:06:28Z")
Plex isn’t pulling metadata from thetvdb for about a month. The series and episode pictures are downloading but the details are not. Is there a known issue or do you think this is unique to me. I am running the latest beta version on ubuntu linux. Movies appear to work properly but TV episodes that either uploaded or recorded via DVR do not pull down episode data. The series data works as well as the pictures and background theme. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [March 18, 2018, 5:34am UTC](https://forums.plex.tv/t/thetvdb/229402/2 "2018-03-18T05:34:05Z")
Easy to correct. 1. Stop PMS 2. Manually clear the HTTP Caches: [https://support.plex.tv/articles/202967376-clearing-plugin-channel-agent-http-caches](https://support.plex.tv/articles/202967376-clearing-plugin-channel-agent-http-caches) 3. Start PMS 4. Go back and refresh the missing metadata. If a lot, just refresh the entire library section. ---
**Author:** ![A-Jim](https://avatars.discourse-cdn.com/v4/letter/a/e99b99/32.png) [@A-Jim](https://forums.plex.tv/u/A-Jim)\ **Post date:** [March 18, 2018, 6:46am UTC](https://forums.plex.tv/t/thetvdb/229402/3 "2018-03-18T06:46:15Z")
> @ChuckPA said: > Easy to correct. > > 1. Stop PMS > 2. Manually clear the HTTP Caches: [https://support.plex.tv/articles/202967376-clearing-plugin-channel-agent-http-caches](https://support.plex.tv/articles/202967376-clearing-plugin-channel-agent-http-caches) > 3. Start PMS > 4. Go back and refresh the missing metadata. If a lot, just refresh the entire library section. Not working. It’s another bug. [forums.plex.tv/discussion/313863/metadata-wont-update-for-tv-shows#latest](https://forums.plex.tv/discussion/313863/metadata-wont-update-for-tv-shows#latest "https://forums.plex.tv/discussion/313863/metadata-wont-update-for-tv-shows#latest") ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [March 18, 2018, 4:40pm UTC](https://forums.plex.tv/t/thetvdb/229402/4 "2018-03-18T16:40:00Z")
look at the referenced host. `api.thetvdb.com`. Not a **bug** per se. TheTVDB went down… _ **again** _ Nothing any of us can do sadly ---
**Author:** ![shark2k](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/shark2k/32/305908_2.png) [@shark2k](https://forums.plex.tv/u/shark2k)\ **Post date:** [March 18, 2018, 4:49pm UTC](https://forums.plex.tv/t/thetvdb/229402/5 "2018-03-18T16:49:41Z")
The developer sub-forum on TheTVDB forum has a thread regarding this. There are about a dozen posts, so hopefully somebody from TheTVDB that can do something has seen the thread and is looking into this. @ChuckPA: I might be misunderstanding it, but I thought Plex hosted a cached version ([thetvdb.plexapp.com](http://thetvdb.plexapp.com)) that was updated every 8 hours. Is that still used or is that just another URL for hitting [api.thetvdb.com](http://api.thetvdb.com)? If it’s the latter, then it doesn’t really matter. But if it’s the former, shouldn’t metadata still be able to be fetched for anything that was not added since the last update? This is really for my understanding, so while a detailed response would be appreciated, please feel free to just give a short simple answer. -Shark2k ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [March 18, 2018, 4:55pm UTC](https://forums.plex.tv/t/thetvdb/229402/6 "2018-03-18T16:55:19Z")
Plex _ **caches** _ some of the data but not all of it. I’ve always been curious about why there’s not a full Plex-resident copy. Maybe it’s that huge? Today is a good day for me to ask “Why NOT host it all?” 🙂 ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [March 18, 2018, 4:56pm UTC](https://forums.plex.tv/t/thetvdb/229402/7 "2018-03-18T16:56:48Z")
Before I make any _BIG_ waves? Has normal operation returned? TheTVDB was down overnight ---
**Author:** ![shark2k](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/shark2k/32/305908_2.png) [@shark2k](https://forums.plex.tv/u/shark2k)\ **Post date:** [March 18, 2018, 4:57pm UTC](https://forums.plex.tv/t/thetvdb/229402/8 "2018-03-18T16:57:07Z")
Thanks for the quick reply. And I agree with your last line 😄 -Shark2k ---
**Author:** ![shark2k](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/shark2k/32/305908_2.png) [@shark2k](https://forums.plex.tv/u/shark2k)\ **Post date:** [March 18, 2018, 5:00pm UTC](https://forums.plex.tv/t/thetvdb/229402/9 "2018-03-18T17:00:23Z")
Sorry for double posting, wanted to make sure you got the notice of this. I haven’t tried refreshing metadata again from Plex, but I did try accessing [api.thetvdb.com](http://api.thetvdb.com) via a browser and was met with an error. It wasn’t the 503 connection error but a 522 error that appears to be CloudFare specific according to a post from [thetvdb.com](http://thetvdb.com) forum. So I would think it’s not working still. -Shark2k ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [March 18, 2018, 5:04pm UTC](https://forums.plex.tv/t/thetvdb/229402/10 "2018-03-18T17:04:34Z")
@shark2k Please verify Plex status. Also, approximately where are you in the global sense ? Western Europe? ---
**Author:** ![milokral](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/milokral/32/25566_2.png) [@milokral](https://forums.plex.tv/u/milokral)\ **Post date:** [March 18, 2018, 5:08pm UTC](https://forums.plex.tv/t/thetvdb/229402/11 "2018-03-18T17:08:09Z")
@ChuckPA Still having issues pulling metedata on my side. ---
**Author:** ![shark2k](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/shark2k/32/305908_2.png) [@shark2k](https://forums.plex.tv/u/shark2k)\ **Post date:** [March 18, 2018, 5:09pm UTC](https://forums.plex.tv/t/thetvdb/229402/12 "2018-03-18T17:09:35Z")
@ChuckPA I am still having issues pulling metadata on my side within Plex. As for my location, I’m in the US on the East coast. -Shark2k ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [March 18, 2018, 5:12pm UTC](https://forums.plex.tv/t/thetvdb/229402/13 "2018-03-18T17:12:56Z")
@milokral Which global region are you please? ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [March 18, 2018, 5:14pm UTC](https://forums.plex.tv/t/thetvdb/229402/14 "2018-03-18T17:14:27Z")
To all: ##Operations team is on it. ---
**Author:** ![milokral](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/milokral/32/25566_2.png) [@milokral](https://forums.plex.tv/u/milokral)\ **Post date:** [March 18, 2018, 5:15pm UTC](https://forums.plex.tv/t/thetvdb/229402/15 "2018-03-18T17:15:54Z")
@ChuckPA I’m located in Toronto, Canada. So I guess that falls in Eastern NA? ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [March 18, 2018, 5:19pm UTC](https://forums.plex.tv/t/thetvdb/229402/16 "2018-03-18T17:19:04Z")
Thanks. A strange partial outage ---
**Author:** ![AndrewHoover](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/andrewhoover/32/83186_2.png) [@AndrewHoover](https://forums.plex.tv/u/AndrewHoover)\ **Post date:** [March 19, 2018, 2:13pm UTC](https://forums.plex.tv/t/thetvdb/229402/17 "2018-03-19T14:13:58Z")
> @ChuckPA said: > Easy to correct. > > 1. Stop PMS > 2. Manually clear the HTTP Caches: [https://support.plex.tv/articles/202967376-clearing-plugin-channel-agent-http-caches](https://support.plex.tv/articles/202967376-clearing-plugin-channel-agent-http-caches) > 3. Start PMS > 4. Go back and refresh the missing metadata. If a lot, just refresh the entire library section. Thank you! This corrected my issue! ---
**Author:** ![Konolua](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/konolua/32/181960_2.png) [@Konolua](https://forums.plex.tv/u/Konolua)\ **Post date:** [April 6, 2018, 2:45am UTC](https://forums.plex.tv/t/thetvdb/229402/18 "2018-04-06T02:45:54Z")
Happening again today, but clearing the cache is not doing anything. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [April 6, 2018, 3:19am UTC](https://forums.plex.tv/t/thetvdb/229402/19 "2018-04-06T03:19:38Z")
@“Kyle Verry” I got your post in the other thread. No need to reply here 🙂 Answering over there ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [January 8, 2020, 12:46am UTC](https://forums.plex.tv/t/thetvdb/229402/20 "2020-01-08T00:46:21Z")