# Think I have wrong subscription

**URL:** <https://forums.plex.tv/t/think-i-have-wrong-subscription/937717>\
**Category:** Plex Media Server\
**Tags:** server-windows\
**Created:** [April 4, 2026, 4:18pm UTC](https://forums.plex.tv/t/think-i-have-wrong-subscription/937717 "2026-04-04T16:18:18Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![morry\_davis1\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/m/b2d939/32.png) [@morry\_davis1\_gmail\_com](https://forums.plex.tv/u/morry_davis1_gmail_com)\
**Post date:** [April 4, 2026, 4:18pm UTC](https://forums.plex.tv/t/think-i-have-wrong-subscription/937717/1 "2026-04-04T16:18:18Z")

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I have a plex media server recently got a message 5 of my friends no longer have remote access you need to upgrade so I upgraded to remote plex pass and the still don’t have access how do I fix this?  
Player Version#:  
\<If providing [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) please do NOT turn on verbose logging, only [debug logging](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/#toc-1) should be enabled\>

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**Author:** ![shark2k](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/shark2k/32/305908_2.png) [@shark2k](https://forums.plex.tv/u/shark2k)\
**Post date:** [April 4, 2026, 5:01pm UTC](https://forums.plex.tv/t/think-i-have-wrong-subscription/937717/2 "2026-04-04T17:01:41Z")

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Read this article:

[https://support.plex.tv/articles/201751006-plex-pass-feature-overview/](https://support.plex.tv/articles/201751006-plex-pass-feature-overview/)

-Shark2k

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [July 3, 2026, 5:01pm UTC](https://forums.plex.tv/t/think-i-have-wrong-subscription/937717/3 "2026-07-03T17:01:45Z")

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