# Think I've broken Plex :-( **URL:** \ **Category:** General Discussions\ **Created:** [March 31, 2018, 8:53pm UTC](https://forums.plex.tv/t/think-ive-broken-plex/231031 "2018-03-31T20:53:32Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![Roads2Ruts](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/roads2ruts/32/227074_2.png) [@Roads2Ruts](https://forums.plex.tv/u/Roads2Ruts)\ **Post date:** [March 31, 2018, 8:53pm UTC](https://forums.plex.tv/t/think-ive-broken-plex/231031/1 "2018-03-31T20:53:32Z")
Hello all. Don’t know what I’ve done, but both server and players display searching for servers and never show my libraries. If I click home, I get the “subscribe to Plex Pass” page…yet from the menu in the title bar, I can hit “update libraries” and you can see it scanning and updating libraries. Confused and very frustrated, I’ve tried to follow the links for finding your server, but I’m signed in everywhere from what I can see. Can anybody offer any assistance? ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [March 31, 2018, 9:30pm UTC](https://forums.plex.tv/t/think-ive-broken-plex/231031/2 "2018-03-31T21:30:24Z")
On the server computer, launch browser and go to [http://localhost:32400/web](http://localhost:32400/web) That should find an unclaimed server which would get you to sign in to your [plex.tv](http://plex.tv) email account and claim the server. Once signed in and claimed, devices will find the server provided they are using the same [plex.tv](http://plex.tv) account I see there was a Mac associated with your account but was signed out 9 hours ago ---
**Author:** ![Roads2Ruts](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/roads2ruts/32/227074_2.png) [@Roads2Ruts](https://forums.plex.tv/u/Roads2Ruts)\ **Post date:** [March 31, 2018, 9:42pm UTC](https://forums.plex.tv/t/think-ive-broken-plex/231031/3 "2018-03-31T21:42:05Z")
That did not work. I did not see any unclaimed server…just get this page. I have been signing in and out via a web browser. I deleted all devices to try to figure this out thinking they might be an issue… ---
**Author:** ![Roads2Ruts](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/roads2ruts/32/227074_2.png) [@Roads2Ruts](https://forums.plex.tv/u/Roads2Ruts)\ **Post date:** [March 31, 2018, 9:46pm UTC](https://forums.plex.tv/t/think-ive-broken-plex/231031/4 "2018-03-31T21:46:57Z")
See reply above…no luck > @sa2000 said: > On the server computer, launch browser and go to [http://localhost:32400/web](http://localhost:32400/web) > > That should find an unclaimed server which would get you to sign in to your plex.tv email account and claim the server. Once signed in and claimed, devices will find the server provided they are using the same plex.tv account > > I see there was a Mac associated with your account but was signed out 9 hours ago ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [March 31, 2018, 9:49pm UTC](https://forums.plex.tv/t/think-ive-broken-plex/231031/5 "2018-03-31T21:49:47Z")
May be the `Plex Media Server app` is no longer running See the steps for download and install here See the `OSX` section Download the Plex Media Server zip for mac from `https://plex.tv/downloads` ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [March 31, 2018, 9:51pm UTC](https://forums.plex.tv/t/think-ive-broken-plex/231031/6 "2018-03-31T21:51:12Z")
can you also see if the server logs got written to The logs would be here `~/Library/Logs/Plex Media Server/` if you find them, copy out and zip and attach the zip here ---
**Author:** ![Roads2Ruts](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/roads2ruts/32/227074_2.png) [@Roads2Ruts](https://forums.plex.tv/u/Roads2Ruts)\ **Post date:** [March 31, 2018, 9:58pm UTC](https://forums.plex.tv/t/think-ive-broken-plex/231031/7 "2018-03-31T21:58:41Z")
Thank you for your swift replies…it’s very much appreciated. I took this file from the users/logs. Should I delete anything in this directory? What about a Time Machine restore from when It was working yesterday? ---
**Author:** ![Roads2Ruts](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/roads2ruts/32/227074_2.png) [@Roads2Ruts](https://forums.plex.tv/u/Roads2Ruts)\ **Post date:** [March 31, 2018, 10:02pm UTC](https://forums.plex.tv/t/think-ive-broken-plex/231031/8 "2018-03-31T22:02:06Z")
I have tried the app from my phone and laptop. The server is running on a MiniMac. Is there a way to restart from scratch? I just don’t understand why it can still update the libraries…but I can’t see them. I tried re-downloading, but it just copies over the old app. ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [March 31, 2018, 10:07pm UTC](https://forums.plex.tv/t/think-ive-broken-plex/231031/9 "2018-03-31T22:07:26Z")
> @“[scar.advriders@gmail.com](mailto:scar.advriders@gmail.com)” said: > I have tried the app from my phone and laptop. The server is running on a MiniMac. Is there a way to restart from scratch? I just don’t understand why it can still update the libraries…but I can’t see them. I tried re-downloading, but it just copies over the old app. the reason you cannot find it is because it is using a different plex.tv account and so is not available to the scar.advriders account The server is owned by an account starting with `bklang......` ---
**Author:** ![Roads2Ruts](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/roads2ruts/32/227074_2.png) [@Roads2Ruts](https://forums.plex.tv/u/Roads2Ruts)\ **Post date:** [March 31, 2018, 10:16pm UTC](https://forums.plex.tv/t/think-ive-broken-plex/231031/10 "2018-03-31T22:16:54Z")
OK…that was my client. Can I log-in and unclaim it? That makes sense as we were setting up an Apple TV and Plex. How can I disassociate that account with mine? Just tried to log in with his credentials and it showed my libraries. ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [March 31, 2018, 10:22pm UTC](https://forums.plex.tv/t/think-ive-broken-plex/231031/11 "2018-03-31T22:22:28Z")
login with the server account to [plex.tv](http://plex.tv) then go to server setting general and sign out then sign out from plex tv then sign in to plex tv with the right account then claim the server with this account ---
**Author:** ![Roads2Ruts](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/roads2ruts/32/227074_2.png) [@Roads2Ruts](https://forums.plex.tv/u/Roads2Ruts)\ **Post date:** [March 31, 2018, 10:26pm UTC](https://forums.plex.tv/t/think-ive-broken-plex/231031/12 "2018-03-31T22:26:19Z")
YOU"RE A STAR. All back now. Thank you for your help.! 🙂 ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [January 8, 2020, 12:50am UTC](https://forums.plex.tv/t/think-ive-broken-plex/231031/13 "2020-01-08T00:50:35Z")