This server is not powerful enough to convert video

server-drobo

#1

I just started getting this error when trying to stream through the web. It seems mainly isolated to .avi files from what I can see. This wasn't happening before. I can't seem to find anything on the web regarding this issue either. I've tried in all the popular browsers with no luck. 

 

I read a post regarding .avi issues and the folder for transcoding. I tried that too with  no luck. The default was blank. Does anyone have any ideas as this is quite annoying to now be limited to what I can or can't watch in my own library.

 

Thanks in advance!

 

Al


#2

Do you have DirectPlay and DirectStream enabled?


#3

Yes, those are both enabled. I've been able to confirm that it seems isolated to .avi streaming, however, this is something new. I haven't had any issues with my set-up since I did it two years ago.


#4

Have you tried changing the Local Quality, specifically to "Original"? (This is a new setting that was added in the lastest update)


#5

I just had a look at that and it's defaulted to "Original". I tried a few other variations with no luck. Still get the same "server not powerful enough to convert video". I'm surprised no one else seems to have this issue as it used to work fine before. Something changed that caused this.


#6

I just started getting this error when trying to stream through the web. It seems mainly isolated to .avi files from what I can see. This wasn't happening before. I can't seem to find anything on the web regarding this issue either. I've tried in all the popular browsers with no luck. 
 
I read a post regarding .avi issues and the folder for transcoding. I tried that too with  no luck. The default was blank. Does anyone have any ideas as this is quite annoying to now be limited to what I can or can't watch in my own library.
 
Thanks in advance!
 
Al

There has been some changes to the code which detects how to play it.

Your server is remux-only. Meaning that it can't transcode, only change container. So either the codecs inside the container can't be natively played by the client you are using (so a transcode has to take place), or there is a bug in the selection process that was just added. It is not impossible at all that there is a bug which means that PMS gets ordered to do a transcode instead of remux, and yours can't transcode.

Are you 1000% sure that those specific files you are now testing could be played back from your Drobo by the web interface before?


#7

Hi Artrus,

Yes, I'm 100% sure they worked before. I was specifically watching the TV series of "House" which are all .avi and they streamed fine. I hadn't watched for a few weeks and a buddy of mine that I've given access reported the error to me. That's the only reason I found out, I thought he was having local hardware issues until I tried playing the same content myself. 

I'm sure I could convert the video and make it work, however, that is a long painful process that I would rather avoid if at all possible.Especially considering that this used to work before. Now I know the Drobo is always behind on versions. Being at 9.11.4 with the newest at 9.11.7, would that have any impact?

Al


#8

....also, I don't know if this is relevant or not, however, all of my Smart TV's have no problems playing back this content. My iPad also plays it but a little bit reluctantly. (takes a few minutes to buffer before it plays and stutters a lot during playback)


#9

Hi guy,

  I have a similar problem with all of my clients (iOS, Samsung App, Chrome).

I want to report here this thread with the problem.

Thanks in advance


#10

Hi Artrus,

Yes, I'm 100% sure they worked before. I was specifically watching the TV series of "House" which are all .avi and they streamed fine. I hadn't watched for a few weeks and a buddy of mine that I've given access reported the error to me. That's the only reason I found out, I thought he was having local hardware issues until I tried playing the same content myself. 

I'm sure I could convert the video and make it work, however, that is a long painful process that I would rather avoid if at all possible.Especially considering that this used to work before. Now I know the Drobo is always behind on versions. Being at 9.11.4 with the newest at 9.11.7, would that have any impact?

Al

Ok, good. Then all I need you to do is this:

1. Restart PMS. This cycles the log.

2. When PMS is up again, go into PMS and start playing a file you know worked before.

3. When the issue occurs, directly upload the Plex Media Server.log here and we will take a look.


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#12

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      "X-Plex-Version": "2.3.21",
      "X-Plex-Client-Identifier": "8tarm8e3jzia4i",
      "X-Plex-Platform": "Chrome",
      "X-Plex-Platform-Version": "41.0",
      "X-Plex-Device": "Windows",
      "X-Plex-Device-Name": "Plex Web (Chrome)",
      "X-Plex-Token": "TOKEN",
      "X-Plex-Username": "Pfaltzgraph",
      "Accept-Language": "en"
    },
    "responseLength": 2008,
    "time": "2015-03-17T15:00:26.717Z"
  },
  {
    "type": "ajax",
    "url": "http://192.168.0.139:32400/library/onDeck",
    "status": 200,
    "headers": {
      "X-Plex-Product": "Plex Web",
      "X-Plex-Version": "2.3.21",
      "X-Plex-Client-Identifier": "8tarm8e3jzia4i",
      "X-Plex-Platform": "Chrome",
      "X-Plex-Platform-Version": "41.0",
      "X-Plex-Device": "Windows",
      "X-Plex-Device-Name": "Plex Web (Chrome)",
      "X-Plex-Token": "TOKEN",
      "X-Plex-Username": "Pfaltzgraph",
      "Accept-Language": "en"
    },
    "responseLength": 40436,
    "time": "2015-03-17T15:00:27.586Z"
  },
  {
    "type": "ajax",
    "url": "http://192.168.0.139:32400/library/recentlyAdded",
    "status": 200,
    "headers": {
      "X-Plex-Product": "Plex Web",
      "X-Plex-Version": "2.3.21",
      "X-Plex-Client-Identifier": "8tarm8e3jzia4i",
      "X-Plex-Platform": "Chrome",
      "X-Plex-Platform-Version": "41.0",
      "X-Plex-Device": "Windows",
      "X-Plex-Device-Name": "Plex Web (Chrome)",
      "X-Plex-Token": "TOKEN",
      "X-Plex-Username": "Pfaltzgraph",
      "Accept-Language": "en"
    },
    "responseLength": 65617,
    "time": "2015-03-17T15:00:28.025Z"
  },
  {
    "type": "warning",
    "message": "Cache overflow, size: 55",
    "time": "2015-03-17T15:00:29.355Z"
  },
  {
    "type": "warning",
    "message": "Cache overflow, size: 172",
    "time": "2015-03-17T15:00:29.356Z"
  },
  {
    "type": "navigation",
    "route": "settings",
    "args": [
      null
    ],
    "fragment": "#!/settings",
    "time": "2015-03-17T15:00:29.371Z"
  },
  {
    "type": "navigation",
    "route": "logs",
    "args": [
      null
    ],
    "fragment": "#!/logs",
    "time": "2015-03-17T15:00:35.679Z"
  }
]
[/spoiler]

That is not the Plex Media Server.log I'm afraid.
Here is info on where you can find that log file: https://support.plex.tv/hc/en-us/articles/200250417-Plex-Media-Server-Log-Files

I also need the web logs. I made a picture for you on how to give me the web logs:

![post-139-0-95841700-1426608797.png|690x133](upload://32oWNNcmsXheL8d3v7oiy6CpAYQ.png)


#13

Those were the web logs. I didn't realize you needed the server ones too. My bad. I'll start the process over and repost. Thanks!


#14

.....hmmmm...what log would you want in here though? The "plex media server.log" file is huge! The link you provided does not show location for the Drobo but I managed to find several types of logs here:  \\drobo5n\DroboApps\plex\Library\Plex Media Server\Logs


#15

I also have the same issue. I did not change anything on server or client.

I watched 5 min of an episode of "Frasier" a couple of days ago.

Now when I try to resume it, I get the message that my server is not "powerful enough to convert video".

First of all, I am 100% sure this file worked, as I already watched 5 min of that exact file/episode.

Secondly, I am using directstream, so it should not even try to convert it.

Seems like your latest update introduced a bug. I am now unable to watch most (all?) videos in my library, so I would say it's a pretty big bug :)

All was working perfectly fine before.

I am using a Drobo 5N.

It would be good if someone on the dev-team could respond to this thread with potential causes and when a possible rollback/fix will be deployed.

Plex is currently unusable for quite a few users.


#16

1. Restarted Plex on the Drobo 5N

2. Trying to play the "Frasier" episode.

3. Fetched the log from the Drobo 5N and uploaded to pastebin.

http://pastebin.com/UpDu0S4c

Edit: Added web-logs:

http://pastebin.com/L2jz0GNp

Did you change the player in the new version? Seems it is unable to play directstreams?


#17

I need both the web logs and the Plex Media Server.log from the same session.

.....hmmmm...what log would you want in here though? The "plex media server.log" file is huge! The link you provided does not show location for the Drobo but I managed to find several types of logs here:  \\drobo5n\DroboApps\plex\Library\Plex Media Server\Logs

When you restart PMS and quickly reproduce the error, then the log should be very small. Way below 1 Mb.

So please restart PMS, reproduce the error, then upload the PMS.log and also the web log from the same session.


#18

1. Restarted Plex on the Drobo 5N

2. Trying to play the "Frasier" episode.

3. Fetched the log from the Drobo 5N and uploaded to pastebin.

http://pastebin.com/UpDu0S4c

Edit: Added web-logs:

http://pastebin.com/L2jz0GNp

Did you change the player in the new version? Seems it is unable to play directstreams?

Will need the web log as well from the same session. So reproduce and upload both please.


#19

Here are the two logs (sorry, don't know how to shorten it)
[spoiler]
 {
    "type": "info",
    "host": "192.168.0.139:32400",
    "userAgent": "Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/41.0.2272.89 Safari/537.36",
    "browser": {
      "id": "chrome",
      "name": "Chrome",
      "version": "41.0",
      "webkit": true,
      "platform": "Windows",
      "platformID": "windows",
      "platformVersion": "0"
    },
    "version": "2.3.21",
    "primaryServerUrl": "http://192.168.0.139:32400/",
    "primaryServerAuthToken": true,
    "username": "Pfaltzgraph",
    "cloudAccessToken": true,
    "userFeatures": "pass, sync, cloudsync, home"
  },
  {
    "type": "log",
    "message": "Primary server is waiting for servers to populate",
    "time": "2015-03-17T19:20:57.317Z"
  },
  {
    "type": "log",
    "message": "Testing connection to DroboPlex at http://192.168.0.139:32400/",
    "time": "2015-03-17T19:20:57.322Z"
  },
  {
    "type": "log",
    "message": "Testing connection to DroboPlex at http://47.54.62.191:32400/",
    "time": "2015-03-17T19:20:57.323Z"
  },
  {
    "type": "log",
    "message": "Testing connection to plex.tv at https://plex.tv/pms/:/ip",
    "time": "2015-03-17T19:20:57.326Z"
  },
  {
    "type": "log",
    "message": "Testing connection to Unknown at http://192.168.0.139:32400/",
    "time": "2015-03-17T19:20:57.327Z"
  },
  {
    "type": "navigation",
    "route": "dashboard",
    "args": [
      null
    ],
    "fragment": "#!/dashboard",
    "time": "2015-03-17T19:20:57.332Z"
  },
  {
    "type": "ajax",
    "url": "translations/en.json",
    "status": 200,
    "responseLength": 2,
    "time": "2015-03-17T19:20:57.333Z"
  },
  {
    "type": "warning",
    "message": "Unknown is unavailable at http://192.168.0.139:32400/(Status 406)",
    "time": "2015-03-17T19:20:57.340Z"
  },
  {
    "type": "log",
    "message": "Requesting server identity at http://192.168.0.139:32400/identity",
    "time": "2015-03-17T19:20:57.341Z"
  },
  {
    "type": "ajax",
    "url": "http://192.168.0.139:32400/?X-Plex-Product=Plex+Web&X-Plex-Version=2.3.21&X-Plex-Client-Identifier=8tarm8e3jzia4i&X-Plex-Platform=Chrome&X-Plex-Platform-Version=41.0&X-Plex-Device=Windows&X-Plex-Device-Name=Plex+Web+(Chrome)&Accept-Language=en",
    "status": 406,
    "statusText": "Not Acceptable",
    "response": "Not Acceptable

406 Not Acceptable

",
    "time": "2015-03-17T19:20:57.341Z"
  },
  {
    "type": "log",
    "message": "Server identity at http://192.168.0.139:32400/identityis 06c6f431b562e54e2b1039e40a416082c7eec5e3",
    "time": "2015-03-17T19:20:57.438Z"
  },
  {
    "type": "log",
    "message": "Merging connection (192.168.0.139) into DroboPlex",
    "time": "2015-03-17T19:20:57.439Z"
  },
  {
    "type": "log",
    "message": "Removed server Unknown",
    "time": "2015-03-17T19:20:57.439Z"
  },
  {
    "type": "log",
    "message": "Waiting to resolve servers promise, pending initial servers = DroboPlex, plex.tv",
    "time": "2015-03-17T19:20:57.440Z"
  },
  {
    "type": "warning",
    "message": "Authorization for Unknown failed",
    "time": "2015-03-17T19:20:57.440Z"
  },
  {
    "type": "ajax",
    "url": "http://192.168.0.139:32400/identity",
    "status": 200,
    "headers": {
      "X-Plex-Product": "Plex Web",
      "X-Plex-Version": "2.3.21",
      "X-Plex-Client-Identifier": "8tarm8e3jzia4i",
      "X-Plex-Platform": "Chrome",
      "X-Plex-Platform-Version": "41.0",
      "X-Plex-Device": "Windows",
      "X-Plex-Device-Name": "Plex Web (Chrome)",
      "Accept-Language": "en"
    },
    "responseLength": 175,
    "time": "2015-03-17T19:20:57.440Z"
  },
  {
    "type": "warning",
    "message": "No cast extension found",
    "time": "2015-03-17T19:20:57.496Z"
  },
  {
    "type": "success",
    "message": "Setting active connection for plex.tv (https://plex.tv/pms/:/ip)",
    "time": "2015-03-17T19:20:57.751Z"
  },
  {
    "type": "warning",
    "message": "myPlexAccessToken is not in session storage",
    "time": "2015-03-17T19:20:57.753Z"
  },
  {
    "type": "ajax",
    "url": "https://plex.tv/pms/:/ip",
    "status": 200,
    "headers": {
      "X-Plex-Product": "Plex Web",
      "X-Plex-Version": "2.3.21",
      "X-Plex-Client-Identifier": "8tarm8e3jzia4i",
      "X-Plex-Platform": "Chrome",
      "X-Plex-Platform-Version": "41.0",
      "X-Plex-Device": "Windows",
      "X-Plex-Device-Name": "Plex Web (Chrome)",
      "Accept-Language": "en"
    },
    "responseLength": 13,
    "time": "2015-03-17T19:20:57.758Z"
  },
  {
    "type": "ajax",
    "url": "https://plex.tv/pms/:/ip",
    "status": 200,
    "headers": {
      "X-Plex-Product": "Plex Web",
      "X-Plex-Version": "2.3.21",
      "X-Plex-Client-Identifier": "8tarm8e3jzia4i",
      "X-Plex-Platform": "Chrome",
      "X-Plex-Platform-Version": "41.0",
      "X-Plex-Device": "Windows",
      "X-Plex-Device-Name": "Plex Web (Chrome)",
      "Accept-Language": "en"
    },
    "responseLength": 13,
    "time": "2015-03-17T19:20:57.758Z"
  },
  {
    "type": "success",
    "message": "DroboPlex is available at http://192.168.0.139:32400/",
    "time": "2015-03-17T19:20:57.866Z"
  },
  {
    "type": "success",
    "message": "Setting active connection for DroboPlex (192.168.0.139)",
    "time": "2015-03-17T19:20:57.866Z"
  },
  {
    "type": "log",
    "message": "Setting primary server immediately to DroboPlex",
    "time": "2015-03-17T19:20:57.867Z"
  },
  {
    "type": "success",
    "message": "Setting primary server to DroboPlex",
    "time": "2015-03-17T19:20:57.867Z"
  },
  {
    "type": "log",
    "message": "Waiting to resolve servers promise, pending initial servers = plex.tv",
    "time": "2015-03-17T19:20:57.876Z"
  },
  {
    "type": "ajax",
    "url": "http://192.168.0.139:32400/?X-Plex-Product=Plex+Web&X-Plex-Version=2.3.21&X-Plex-Client-Identifier=8tarm8e3jzia4i&X-Plex-Platform=Chrome&X-Plex-Platform-Version=41.0&X-Plex-Device=Windows&X-Plex-Device-Name=Plex+Web+(Chrome)&X-Plex-Token=TOKEN&Accept-Language=en",
    "status": 200,
    "responseLength": 1612,
    "time": "2015-03-17T19:20:57.879Z"
  },
  {
    "type": "ajax",
    "url": "http://192.168.0.139:32400/status/sessions",
    "status": 200,
    "headers": {
      "X-Plex-Product": "Plex Web",
      "X-Plex-Version": "2.3.21",
      "X-Plex-Client-Identifier": "8tarm8e3jzia4i",
      "X-Plex-Platform": "Chrome",
      "X-Plex-Platform-Version": "41.0",
      "X-Plex-Device": "Windows",
      "X-Plex-Device-Name": "Plex Web (Chrome)",
      "X-Plex-Token": "TOKEN",
      "Accept-Language": "en"
    },
    "responseLength": 83,
    "time": "2015-03-17T19:20:57.881Z"
  },
  {
    "type": "ajax",
    "url": "http://192.168.0.139:32400/clients",
    "status": 200,
    "headers": {
      "X-Plex-Product": "Plex Web",
      "X-Plex-Version": "2.3.21",
      "X-Plex-Client-Identifier": "8tarm8e3jzia4i",
      "X-Plex-Platform": "Chrome",
      "X-Plex-Platform-Version": "41.0",
      "X-Plex-Device": "Windows",
      "X-Plex-Device-Name": "Plex Web (Chrome)",
      "X-Plex-Token": "TOKEN",
      "Accept-Language": "en"
    },
    "responseLength": 83,
    "time": "2015-03-17T19:20:57.881Z"
  },
  {
    "type": "ajax",
    "url": "http://192.168.0.139:32400/:/prefs",
    "status": 200,
    "headers": {
      "X-Plex-Product": "Plex Web",
      "X-Plex-Version": "2.3.21",
      "X-Plex-Client-Identifier": "8tarm8e3jzia4i",
      "X-Plex-Platform": "Chrome",
      "X-Plex-Platform-Version": "41.0",
      "X-Plex-Device": "Windows",
      "X-Plex-Device-Name": "Plex Web (Chrome)",
      "X-Plex-Token": "TOKEN",
      "Accept-Language": "en"
    },
    "responseLength": 20394,
    "time": "2015-03-17T19:20:57.911Z"
  },
  {
    "type": "log",
    "message": "subscription: lifetime",
    "time": "2015-03-17T19:20:57.947Z"
  },
  {
    "type": "log",
    "message": "features: pass, sync, cloudsync, home",
    "time": "2015-03-17T19:20:57.947Z"
  },
  {
    "type": "log",
    "message": "roles: undefined",
    "time": "2015-03-17T19:20:57.947Z"
  },
  {
    "type": "log",
    "message": "entitlements: all, roku, android, xbox_one, xbox_360, windows, windows_phone",
    "time": "2015-03-17T19:20:57.947Z"
  },
  {
    "type": "log",
    "message": "Finding servers through plex.tv",
    "time": "2015-03-17T19:20:57.953Z"
  },
  {
    "type": "ajax",
    "url": "https://plex.tv/users/account",
    "status": 200,
    "headers": {
      "X-Plex-Product": "Plex Web",
      "X-Plex-Version": "2.3.21",
      "X-Plex-Client-Identifier": "8tarm8e3jzia4i",
      "X-Plex-Platform": "Chrome",
      "X-Plex-Platform-Version": "41.0",
      "X-Plex-Device": "Windows",
      "X-Plex-Device-Name": "Plex Web (Chrome)",
      "X-Plex-Token": "TOKEN",
      "Accept-Language": "en"
    },
    "responseLength": 1138,
    "time": "2015-03-17T19:20:57.955Z"
  },
  {
    "type": "ajax",
    "url": "https://plex.tv/users/account",
    "status": 200,
    "headers": {
      "X-Plex-Product": "Plex Web",
      "X-Plex-Version": "2.3.21",
      "X-Plex-Client-Identifier": "8tarm8e3jzia4i",
      "X-Plex-Platform": "Chrome",
      "X-Plex-Platform-Version": "41.0",
      "X-Plex-Device": "Windows",
      "X-Plex-Device-Name": "Plex Web (Chrome)",
      "X-Plex-Token": "TOKEN",
      "Accept-Language": "en"
    },
    "responseLength": 1138,
    "time": "2015-03-17T19:20:57.955Z"
  },
  {
    "type": "ajax",
    "url": "https://plex.tv/api/home/users",
    "status": 200,
    "headers": {
      "X-Plex-Product": "Plex Web",
      "X-Plex-Version": "2.3.21",
      "X-Plex-Client-Identifier": "8tarm8e3jzia4i",
      "X-Plex-Platform": "Chrome",
      "X-Plex-Platform-Version": "41.0",
      "X-Plex-Device": "Windows",
      "X-Plex-Device-Name": "Plex Web (Chrome)",
      "X-Plex-Token": "TOKEN",
      "X-Plex-Username": "Pfaltzgraph",
      "Accept-Language": "en"
    },
    "responseLength": 858,
    "time": "2015-03-17T19:20:58.285Z"
  },
  {
    "type": "ajax",
    "url": "https://plex.tv/api/home/users",
    "status": 200,
    "headers": {
      "X-Plex-Product": "Plex Web",
      "X-Plex-Version": "2.3.21",
      "X-Plex-Client-Identifier": "8tarm8e3jzia4i",
      "X-Plex-Platform": "Chrome",
      "X-Plex-Platform-Version": "41.0",
      "X-Plex-Device": "Windows",
      "X-Plex-Device-Name": "Plex Web (Chrome)",
      "X-Plex-Token": "TOKEN",
      "X-Plex-Username": "Pfaltzgraph",
      "Accept-Language": "en"
    },
    "responseLength": 858,
    "time": "2015-03-17T19:20:58.285Z"
  },
  {
    "type": "ajax",
    "url": "https://plex.tv/api/invites/requests",
    "status": 200,
    "headers": {
      "X-Plex-Product": "Plex Web",
      "X-Plex-Version": "2.3.21",
      "X-Plex-Client-Identifier": "8tarm8e3jzia4i",
      "X-Plex-Platform": "Chrome",
      "X-Plex-Platform-Version": "41.0",
      "X-Plex-Device": "Windows",
      "X-Plex-Device-Name": "Plex Web (Chrome)",
      "X-Plex-Token": "TOKEN",
      "X-Plex-Username": "Pfaltzgraph",
      "Accept-Language": "en"
    },
    "responseLength": 206,
    "time": "2015-03-17T19:20:58.300Z"
  },
  {
    "type": "ajax",
    "url": "https://plex.tv/api/invites/requests",
    "status": 200,
    "headers": {
      "X-Plex-Product": "Plex Web",
      "X-Plex-Version": "2.3.21",
      "X-Plex-Client-Identifier": "8tarm8e3jzia4i",
      "X-Plex-Platform": "Chrome",
      "X-Plex-Platform-Version": "41.0",
      "X-Plex-Device": "Windows",
      "X-Plex-Device-Name": "Plex Web (Chrome)",
      "X-Plex-Token": "TOKEN",
      "X-Plex-Username": "Pfaltzgraph",
      "Accept-Language": "en"
    },
    "responseLength": 206,
    "time": "2015-03-17T19:20:58.300Z"
  },
  {
    "type": "ajax",
    "url": "https://plex.tv/pms/social/networks",
    "status": 200,
    "headers": {
      "X-Plex-Product": "Plex Web",
      "X-Plex-Version": "2.3.21",
      "X-Plex-Client-Identifier": "8tarm8e3jzia4i",
      "X-Plex-Platform": "Chrome",
      "X-Plex-Platform-Version": "41.0",
      "X-Plex-Device": "Windows",
      "X-Plex-Device-Name": "Plex Web (Chrome)",
      "X-Plex-Token": "TOKEN",
      "X-Plex-Username": "Pfaltzgraph",
      "Accept-Language": "en"
    },
    "responseLength": 352,
    "time": "2015-03-17T19:20:58.342Z"
  },
  {
    "type": "ajax",
    "url": "https://plex.tv/pms/social/networks",
    "status": 200,
    "headers": {
      "X-Plex-Product": "Plex Web",
      "X-Plex-Version": "2.3.21",
      "X-Plex-Client-Identifier": "8tarm8e3jzia4i",
      "X-Plex-Platform": "Chrome",
      "X-Plex-Platform-Version": "41.0",
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    "time": "2015-03-17T19:21:20.465Z"
  },
  {
    "type": "ajax",
    "url": "http://192.168.0.139:32400/playQueues?type=video&uri=library%3A%2F%2F73cbe14e-cb16-492f-be08-d228311a9a70%2Fitem%2F%2Flibrary%2Fmetadata%2F39808&shuffle=0",
    "status": 200,
    "headers": {
      "X-Plex-Product": "Plex Web",
      "X-Plex-Version": "2.3.21",
      "X-Plex-Client-Identifier": "8tarm8e3jzia4i",
      "X-Plex-Platform": "Chrome",
      "X-Plex-Platform-Version": "41.0",
      "X-Plex-Device": "Windows",
      "X-Plex-Device-Name": "Plex Web (Chrome)",
      "X-Plex-Token": "TOKEN",
      "X-Plex-Username": "Pfaltzgraph",
      "Accept-Language": "en"
    },
    "responseLength": 2383,
    "time": "2015-03-17T19:21:22.802Z"
  },
  {
    "type": "log",
    "message": "MDE: Starting analysis of sd (avi, mpeg4, mp3)",
    "time": "2015-03-17T19:21:22.870Z"
  },
  {
    "type": "log",
    "message": "MDE: Analyzing direct play",
    "time": "2015-03-17T19:21:22.870Z"
  },
  {
    "type": "warning",
    "message": "MDE: Direct play failed; unsupported container: avi",
    "time": "2015-03-17T19:21:22.870Z"
  },
  {
    "type": "log",
    "message": "MDE: Analyzing video direct stream",
    "time": "2015-03-17T19:21:22.870Z"
  },
  {
    "type": "warning",
    "message": "MDE: Invalid profile property; codec: mpeg4 != h264",
    "time": "2015-03-17T19:21:22.871Z"
  },
  {
    "type": "log",
    "message": "MDE: Analyzing audio direct stream",
    "time": "2015-03-17T19:21:22.871Z"
  },
  {
    "type": "warning",
    "message": "MDE: Invalid profile property; codec: mp3 != aac",
    "time": "2015-03-17T19:21:22.871Z"
  },
  {
    "type": "log",
    "message": "MDE: Analyzing playability",
    "time": "2015-03-17T19:21:22.871Z"
  },
  {
    "type": "warning",
    "message": "MDE: Unable to play; server unable to transcode video",
    "time": "2015-03-17T19:21:22.871Z"
  },
  {
    "type": "log",
    "message": "canPlay: false",
    "time": "2015-03-17T19:21:22.872Z"
  },
  {
    "type": "log",
    "message": "canDirectPlay: false",
    "time": "2015-03-17T19:21:22.872Z"
  },
  {
    "type": "log",
    "message": "canDirectStreamVideo: false",
    "time": "2015-03-17T19:21:22.872Z"
  },
  {
    "type": "log",
    "message": "canDirectStreamAudio: false",
    "time": "2015-03-17T19:21:22.872Z"
  },
  {
    "type": "log",
    "message": "bitrate: 1147",
    "time": "2015-03-17T19:21:22.872Z"
  },
  {
    "type": "log",
    "message": "videoResolution: 360",
    "time": "2015-03-17T19:21:22.872Z"
  },
  {
    "type": "error",
    "message": "PDE: Unable to play item; This server is not powerful enough to convert video.",
    "time": "2015-03-17T19:21:22.872Z"
  },
  {
    "type": "ajax",
    "url": "http://192.168.0.139:32400/library/metadata/39808?checkFiles=1",
    "status": 200,
    "headers": {
      "X-Plex-Product": "Plex Web",
      "X-Plex-Version": "2.3.21",
      "X-Plex-Client-Identifier": "8tarm8e3jzia4i",
      "X-Plex-Platform": "Chrome",
      "X-Plex-Platform-Version": "41.0",
      "X-Plex-Device": "Windows",
      "X-Plex-Device-Name": "Plex Web (Chrome)",
      "X-Plex-Token": "TOKEN",
      "X-Plex-Username": "Pfaltzgraph",
      "Accept-Language": "en"
    },
    "responseLength": 2262,
    "time": "2015-03-17T19:21:22.874Z"
  },
  {
    "type": "navigation",
    "route": "settings",
    "args": [
      null
    ],
    "fragment": "#!/settings",
    "time": "2015-03-17T19:21:26.962Z"
  },
  {
    "type": "navigation",
    "route": "logs",
    "args": [
      null
    ],
    "fragment": "#!/logs",
    "time": "2015-03-17T19:21:32.285Z"
 
 
 
 
 
Server Logs.

Mar 17, 2015 12:20:47 [0x2ab533a0] DEBUG - Starting Plex DLNA Server 0.9.11.4.739-a4e710f...
Mar 17, 2015 12:20:47 [0x2ab533a0] DEBUG - Unique device name = 06c6f431-b562-e54e-2b10-39e40a416082
Mar 17, 2015 12:20:47 [0x2ab533a0] DEBUG - DLNA server port: 32469
Mar 17, 2015 12:20:47 [0x2ab533a0] DEBUG - PMS: http://127.0.0.1:32400/
Mar 17, 2015 12:20:47 [0x2ab533a0] DEBUG - MyPlex: https://plex.tv/
Mar 17, 2015 12:20:55 [0x2ab533a0] DEBUG - Reading system DLNA client profiles
Mar 17, 2015 12:20:55 [0x2ab533a0] DEBUG - Read 17 DLNA client profiles
Mar 17, 2015 12:20:55 [0x2ab533a0] DEBUG - [PERF] Slowest insertShortKey in 10.000000 ms.
Mar 17, 2015 12:20:55 [0x2ab533a0] DEBUG - DLNA device discovery enabled every 60 seconds
Mar 17, 2015 12:20:55 [0x2ab533a0] DEBUG - Initialization complete
Mar 17, 2015 12:20:56 [0x33839410] DEBUG - GET for http://192.168.0.139:32469/proxy/524e4db2df83afa11d61/48x48.png
Mar 17, 2015 12:20:56 [0x33839410] DEBUG - Mapped client to generic profile: Connection: Keep-Alive; User-Agent: Windows-Media-Player-DMS/12.0.7601.17514; Host: 192.168.0.139:32469
Mar 17, 2015 12:20:56 [0x33839410] DEBUG - Proxied GET to http://127.0.0.1:32400/photo/:/transcode?format=png&height=48&url=http%3A%2F%2F127.0.0.1%3A32400%2F%3A%2Fresources%2Fdlna-icon-260.png&width=48&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx:HTTP/1.1 200
Mar 17, 2015 12:20:56 [0x33839410] DEBUG - Responding HTTP/1.1 200
Mar 17, 2015 12:20:56 [0x311cd410] DEBUG - Device TV in living room at 192.168.0.10 will use Samsung SmartTV profile
Mar 17, 2015 12:20:56 [0x31503410] DEBUG - Device TV in living room at 192.168.0.10 will use Samsung SmartTV profile
Mar 17, 2015 12:20:56 [0x3427c410] DEBUG - GET for http://192.168.0.139:32469/proxy/1e18aea6e03847a504e5/260x260.png
Mar 17, 2015 12:20:56 [0x3427c410] DEBUG - Mapped client to generic profile: Connection: Keep-Alive; User-Agent: User-Agent: Microsoft-DLNA DLNADOC/1.50; Host: 192.168.0.139:32469
Mar 17, 2015 12:20:56 [0x31c45410] DEBUG - Device TV-55C650 at 192.168.0.20 will use Samsung SmartTV profile
Mar 17, 2015 12:20:56 [0x33bff410] DEBUG - Device LN55C650 at 192.168.0.20 will use Samsung SmartTV profile
Mar 17, 2015 12:20:56 [0x3427c410] DEBUG - Proxied GET to http://127.0.0.1:32400/photo/:/transcode?format=png&height=260&url=http%3A%2F%2F127.0.0.1%3A32400%2F%3A%2Fresources%2Fdlna-icon-260.png&width=260&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx:HTTP/1.1 200
Mar 17, 2015 12:20:56 [0x3427c410] DEBUG - Responding HTTP/1.1 200
Mar 17, 2015 12:20:56 [0x3427c410] DEBUG - GET for http://192.168.0.139:32469/proxy/561ead300bffa635372a/120x120.png
Mar 17, 2015 12:20:56 [0x3427c410] DEBUG - Mapped client to generic profile: Connection: Keep-Alive; User-Agent: User-Agent: Microsoft-DLNA DLNADOC/1.50; Host: 192.168.0.139:32469
Mar 17, 2015 12:20:56 [0x30e9f410] DEBUG - Device TV-55C650 at 192.168.0.20 will use Samsung SmartTV profile
Mar 17, 2015 12:20:56 [0x3427c410] DEBUG - Proxied GET to http://127.0.0.1:32400/photo/:/transcode?format=png&height=120&url=http%3A%2F%2F127.0.0.1%3A32400%2F%3A%2Fresources%2Fdlna-icon-260.png&width=120&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx:HTTP/1.1 200
Mar 17, 2015 12:20:56 [0x3427c410] DEBUG - Responding HTTP/1.1 200
Mar 17, 2015 12:20:56 [0x3427c410] DEBUG - GET for http://192.168.0.139:32469/proxy/524e4db2df83afa11d61/48x48.png
Mar 17, 2015 12:20:56 [0x3427c410] DEBUG - Mapped client to generic profile: Connection: Keep-Alive; User-Agent: User-Agent: Microsoft-DLNA DLNADOC/1.50; Host: 192.168.0.139:32469
Mar 17, 2015 12:20:56 [0x3427c410] DEBUG - Proxied GET to http://127.0.0.1:32400/photo/:/transcode?format=png&height=48&url=http%3A%2F%2F127.0.0.1%3A32400%2F%3A%2Fresources%2Fdlna-icon-260.png&width=48&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx:HTTP/1.1 200
Mar 17, 2015 12:20:56 [0x3427c410] DEBUG - Responding HTTP/1.1 200
Mar 17, 2015 12:20:56 [0x3427c410] DEBUG - GET for http://192.168.0.139:32469/proxy/26562f7982d1dccfe556/260x260.jpg
Mar 17, 2015 12:20:56 [0x3427c410] DEBUG - Mapped client to generic profile: Connection: Keep-Alive; User-Agent: User-Agent: Microsoft-DLNA DLNADOC/1.50; Host: 192.168.0.139:32469
Mar 17, 2015 12:20:56 [0x3427c410] DEBUG - Proxied GET to http://127.0.0.1:32400/photo/:/transcode?chromaSubsampling=4%3A2%3A2&format=jpg&height=260&url=http%3A%2F%2F127.0.0.1%3A32400%2F%3A%2Fresources%2Fdlna-icon-260.jpg&width=260&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx:HTTP/1.1 200
Mar 17, 2015 12:20:56 [0x3427c410] DEBUG - Responding HTTP/1.1 200
Mar 17, 2015 12:20:56 [0x3427c410] DEBUG - GET for http://192.168.0.139:32469/proxy/efc86779e622351122a4/120x120.jpg
Mar 17, 2015 12:20:56 [0x3427c410] DEBUG - Mapped client to generic profile: Connection: Keep-Alive; User-Agent: User-Agent: Microsoft-DLNA DLNADOC/1.50; Host: 192.168.0.139:32469
Mar 17, 2015 12:20:57 [0x3427c410] DEBUG - Proxied GET to http://127.0.0.1:32400/photo/:/transcode?chromaSubsampling=4%3A2%3A2&format=jpg&height=120&url=http%3A%2F%2F127.0.0.1%3A32400%2F%3A%2Fresources%2Fdlna-icon-260.jpg&width=120&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx:HTTP/1.1 200
Mar 17, 2015 12:20:57 [0x3427c410] DEBUG - Responding HTTP/1.1 200
Mar 17, 2015 12:20:57 [0x3427c410] DEBUG - GET for http://192.168.0.139:32469/proxy/b93b0e74bbe2b366d9e7/48x48.jpg
Mar 17, 2015 12:20:57 [0x3427c410] DEBUG - Mapped client to generic profile: Connection: Keep-Alive; User-Agent: User-Agent: Microsoft-DLNA DLNADOC/1.50; Host: 192.168.0.139:32469
Mar 17, 2015 12:20:57 [0x3427c410] DEBUG - Proxied GET to http://127.0.0.1:32400/photo/:/transcode?chromaSubsampling=4%3A2%3A2&format=jpg&height=48&url=http%3A%2F%2F127.0.0.1%3A32400%2F%3A%2Fresources%2Fdlna-icon-260.jpg&width=48&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx:HTTP/1.1 200
Mar 17, 2015 12:20:57 [0x3427c410] DEBUG - Responding HTTP/1.1 200
Mar 17, 2015 12:20:58 [0x334c4410] DEBUG - GET for http://192.168.0.139:32469/proxy/524e4db2df83afa11d61/48x48.png
Mar 17, 2015 12:20:58 [0x334c4410] DEBUG - Mapped client to generic profile: Connection: Keep-Alive; User-Agent: Windows-Media-Player-DMS/12.0.7601.17514; Host: 192.168.0.139:32469
Mar 17, 2015 12:20:58 [0x334c4410] DEBUG - Proxied GET to http://127.0.0.1:32400/photo/:/transcode?format=png&height=48&url=http%3A%2F%2F127.0.0.1%3A32400%2F%3A%2Fresources%2Fdlna-icon-260.png&width=48&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx:HTTP/1.1 200
Mar 17, 2015 12:20:58 [0x334c4410] DEBUG - Responding HTTP/1.1 200
Mar 17, 2015 12:20:58 [0x304ba410] DEBUG - GET for http://192.168.0.139:32469/proxy/1e18aea6e03847a504e5/260x260.png
Mar 17, 2015 12:20:58 [0x304ba410] DEBUG - Mapped client to generic profile: Connection: Keep-Alive; User-Agent: User-Agent: Microsoft-DLNA DLNADOC/1.50; Host: 192.168.0.139:32469
Mar 17, 2015 12:20:58 [0x304ba410] DEBUG - Proxied GET to http://127.0.0.1:32400/photo/:/transcode?format=png&height=260&url=http%3A%2F%2F127.0.0.1%3A32400%2F%3A%2Fresources%2Fdlna-icon-260.png&width=260&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx:HTTP/1.1 200
Mar 17, 2015 12:20:58 [0x304ba410] DEBUG - Responding HTTP/1.1 200
Mar 17, 2015 12:20:58 [0x304ba410] DEBUG - GET for http://192.168.0.139:32469/proxy/561ead300bffa635372a/120x120.png
Mar 17, 2015 12:20:58 [0x304ba410] DEBUG - Mapped client to generic profile: Connection: Keep-Alive; User-Agent: User-Agent: Microsoft-DLNA DLNADOC/1.50; Host: 192.168.0.139:32469
Mar 17, 2015 12:20:58 [0x304ba410] DEBUG - Proxied GET to http://127.0.0.1:32400/photo/:/transcode?format=png&height=120&url=http%3A%2F%2F127.0.0.1%3A32400%2F%3A%2Fresources%2Fdlna-icon-260.png&width=120&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx:HTTP/1.1 200
Mar 17, 2015 12:20:58 [0x304ba410] DEBUG - Responding HTTP/1.1 200
Mar 17, 2015 12:20:58 [0x304ba410] DEBUG - GET for <a data-ipb='nomediaparse' href='http://192.168.0.139:32469/proxy/524e


#20

Will need the web log as well from the same session. So reproduce and upload both please.

http://pastebin.com/vgutCLdV

http://pastebin.com/UVBMSYcH