# Thoughts on Plex recent development **URL:** \ **Category:** General Discussions\ **Created:** [July 25, 2018, 6:10am UTC](https://forums.plex.tv/t/thoughts-on-plex-recent-development/287848 "2018-07-25T06:10:44Z")\ **Posts on this page:** 8\ **Page:** 3
**Author:** ![stangri](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/stangri/32/7760_2.png) [@stangri](https://forums.plex.tv/u/stangri)\ **Post date:** [December 12, 2018, 4:46am UTC](https://forums.plex.tv/t/thoughts-on-plex-recent-development/287848/44 "2018-12-12T04:46:08Z")
> [@Elijah\_Baley](#): > > This forum software makes it easy to post links so I suggest that links to relevant threads be regularly included. What’s the point? There’re separate threads with multiple users reporting systematic errors on playback and those are being ignored by devs (just as systematically). I’m sure there are _many many_ more users experiencing those, but the absolute lack of attention from the dev team is hugely demoralizing and demotivating (to post about the errors). Knowing the (lack of) attention from the dev team they would receive, I myself didn’t post about the playback errors for about 6 months since I’ve started experiencing them. At some point it will take me less time to switch to Emby rather than struggle with all the bugs in Plex (and describe them in detail to receive no reply from the dev team whatsoever). ---
**Author:** ![RaptorCon](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/raptorcon/32/7304_2.png) [@RaptorCon](https://forums.plex.tv/u/RaptorCon)\ **Post date:** [December 12, 2018, 5:27am UTC](https://forums.plex.tv/t/thoughts-on-plex-recent-development/287848/45 "2018-12-12T05:27:54Z")
> [@Elijah\_Baley](#): > > I do not share my content or use remote access at all. Then why have you been so active in the Plex Roku UI sux thread; being negative to anyone who doesn’t like the new UI? If you do not share or use remote access, then you do not feel the pain that others do! ~Raptor ---
**Author:** ![jeffddntdt](https://avatars.discourse-cdn.com/v4/letter/j/a88e4f/32.png) [@jeffddntdt](https://forums.plex.tv/u/jeffddntdt)\ **Post date:** [December 23, 2018, 4:05pm UTC](https://forums.plex.tv/t/thoughts-on-plex-recent-development/287848/46 "2018-12-23T16:05:58Z")
> [@stangri](#): > > I’m sure there are _many many_ more users experiencing those, but the absolute lack of attention from the dev team is hugely demoralizing and demotivating (to post about the errors). the reason why they lack support is because no one ever gives them enough info. So they have to look at 15 or more posts trying to get a small detail from each and try and create the issue. I imagine the amount of time wasted, compared to having logs and more detailed info could be a lot. There should probably be two different forum sections, one with Technical data included and the other for minor issues that where us participants can help each other diagnose. ---
**Author:** ![JordanReich](https://avatars.discourse-cdn.com/v4/letter/j/51bf81/32.png) [@JordanReich](https://forums.plex.tv/u/JordanReich)\ **Post date:** [December 23, 2018, 6:13pm UTC](https://forums.plex.tv/t/thoughts-on-plex-recent-development/287848/47 "2018-12-23T18:13:28Z")
Due to there lack of support and recent changes I have dumped my PLEX pass and have no intention to come back to it. ---
**Author:** ![KarlDag](https://avatars.discourse-cdn.com/v4/letter/k/91b2a8/32.png) [@KarlDag](https://forums.plex.tv/u/KarlDag)\ **Post date:** [December 24, 2018, 3:24am UTC](https://forums.plex.tv/t/thoughts-on-plex-recent-development/287848/48 "2018-12-24T03:24:12Z")
Or they could do like 95% of companies out there and code in a bug report/feedback function that would automatically send logs from both the app and server instead of asking paying users to do the work for them. > [@jeffddntdt](#): > > > [@stangri](#): > > > > I’m sure there are _many many_ more users experiencing those, but the absolute lack of attention from the dev team is hugely demoralizing and demotivating (to post about the errors). > > the reason why they lack support is because no one ever gives them enough info. So they have to look at 15 or more posts trying to get a small detail from each and try and create the issue. I imagine the amount of time wasted, compared to having logs and more detailed info could be a lot. > > There should probably be two different forum sections, one with Technical data included and the other for minor issues that where us participants can help each other diagnose. ---
**Author:** ![stangri](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/stangri/32/7760_2.png) [@stangri](https://forums.plex.tv/u/stangri)\ **Post date:** [December 24, 2018, 8:23am UTC](https://forums.plex.tv/t/thoughts-on-plex-recent-development/287848/49 "2018-12-24T08:23:03Z")
> [@jeffddntdt](#): > > the reason why they lack support is because **no one ever** gives them enough info. So they have to look at 15 or more posts trying to get a small detail from each and try and create the issue. I imagine the amount of time wasted, compared to having logs and more detailed info could be a lot. Not true (I highlighted the not true part). What’s happening is that developers rarely if ever reply to problems posted in the forum and Plex team refuses to open their bug tracker for users to submit proper track reports. The current system is that the bug reports have to compete in popularity contest with feature requests so the bug reports are very often overlooked even by the mods. And, as it’s been pointed out below already, the onus is on developers to provide **paying users** with the tools to submit relevant information thru the app or web-interface. ---
**Author:** ![jeffddntdt](https://avatars.discourse-cdn.com/v4/letter/j/a88e4f/32.png) [@jeffddntdt](https://forums.plex.tv/u/jeffddntdt)\ **Post date:** [December 24, 2018, 2:58pm UTC](https://forums.plex.tv/t/thoughts-on-plex-recent-development/287848/50 "2018-12-24T14:58:40Z")
Here is some insight from the dev’s on a current issue with Samsung TV’s buffering. > [@BUG: Buffering on 2018 Samsung Tizien TV](https://forums.plex.tv/t/bug-buffering-on-2018-samsung-tizien-tv/336712/50): > > I’ve dug into it some more, making some progress but looks like there are some issues that could be an issue with DASH and Samsung’s AVPlayer not playing together nicely, as well as some issues with Shaka when direct streaming large bitrate files. Don’t hold me to this, as it’s just a quick inspection, but giving some potential sources of the buffering which hopefully some of you may be able to avoid. Still doing some detective work to find something concrete. What I am saying is 70-80% of the people that post don’t include logs. So they get stuck having to create the issue before they diagnose it. > [@KarlDag](#): > > Or they could do like 95% of companies out there and code in a bug report/feedback function that would automatically send logs from both the app and server instead of asking paying users to do the work for them. I’m sure your right. I’m not a programmer and don’t know the in’s and out’s creating, diagnosing and solving these issues. What I don’t like to see is people complain that no one is trying to solve issues when all they post is “I installed this app and now it won’t connect” Don’t deny it you have all seen them. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [March 24, 2019, 3:12pm UTC](https://forums.plex.tv/t/thoughts-on-plex-recent-development/287848/51 "2019-03-24T15:12:55Z")
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