# Thumbnail of actor **URL:** \ **Category:** Apps & Creations\ **Created:** [March 28, 2014, 8:37pm UTC](https://forums.plex.tv/t/thumbnail-of-actor/61925 "2014-03-28T20:37:17Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Joakim.l](https://avatars.discourse-cdn.com/v4/letter/j/45deac/32.png) [@Joakim.l](https://forums.plex.tv/u/Joakim.l)\ **Post date:** [March 28, 2014, 8:37pm UTC](https://forums.plex.tv/t/thumbnail-of-actor/61925/1 "2014-03-28T20:37:17Z")
I´m not sure but i think i remembered when i choose "More" and the list of actors it was a smal picture of them. Now i don´t see that anymore. I have newest version of both PMS and PlexConnext running on OS X 10.9.2 and iOS 6.1 Does anybody know why? ---
**Author:** ![wahlman.j](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/wahlman.j/32/6441_2.png) [@wahlman.j](https://forums.plex.tv/u/wahlman.j)\ **Post date:** [March 29, 2014, 3:52am UTC](https://forums.plex.tv/t/thumbnail-of-actor/61925/2 "2014-03-29T03:52:02Z")
If you are in a movie just press arrow down on your remote after you have selected the movie. I’m not sure if it’s the same for TV shows. ---
**Author:** ![Joakim.l](https://avatars.discourse-cdn.com/v4/letter/j/45deac/32.png) [@Joakim.l](https://forums.plex.tv/u/Joakim.l)\ **Post date:** [March 29, 2014, 8:42am UTC](https://forums.plex.tv/t/thumbnail-of-actor/61925/3 "2014-03-29T08:42:32Z")
> If you are in a movie just press arrow down on your remote after you have selected the movie. I'm not sure if it's the same for TV shows. Can you read? I just explained that I know how to do to bring up the menu. The problem is that there is no thumbnails on the actors. ![IMG_20140329_092957.jpg](https://dl.dropboxusercontent.com/u/2769391/IMG_20140329_092957.jpg) ---
**Author:** ![drewbie](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/drewbie/32/6262_2.png) [@drewbie](https://forums.plex.tv/u/drewbie)\ **Post date:** [March 29, 2014, 8:58am UTC](https://forums.plex.tv/t/thumbnail-of-actor/61925/4 "2014-03-29T08:58:05Z")
> Can you read? I just explained that I know how to do to bring up the menu. The problem is that there is no thumbnails on the actors. > > ![IMG_20140329_092957.jpg](https://dl.dropboxusercontent.com/u/2769391/IMG_20140329_092957.jpg) Have to agree with wahlman.j, I read it the same way he did, you never mentioned that you had plane images instead of the actual thumbnails, you just said you seemed to remember thumbnails and wahlman advised you where they were. Now that you have shown you know how to get them and that they are blank all I can say is Mine still shows the thumbnails so it sounds like your PMS is not caching them.(or maybe an issue with them being transcoded to the correct size etc) ---
**Author:** ![Joakim.l](https://avatars.discourse-cdn.com/v4/letter/j/45deac/32.png) [@Joakim.l](https://forums.plex.tv/u/Joakim.l)\ **Post date:** [March 29, 2014, 9:06am UTC](https://forums.plex.tv/t/thumbnail-of-actor/61925/5 "2014-03-29T09:06:55Z")
> Have to agree with wahlman.j, I read it the same way he did, you never mentioned that you had plane images instead of the actual thumbnails, you just said you seemed to remember thumbnails and wahlman advised you where they were. > > Now that you have shown you know how to get them and that they are blank all I can say is Mine still shows the thumbnails so it sounds like your PMS is not caching them.(or maybe an issue with them being transcoded to the correct size etc) "I´m not sure but i think i remembered when i choose "More" and the list of actors it was a smal picture of them. Now i don´t see that anymore." Ok if someone want to misinterpret that sentence it's always possible. ---
**Author:** ![f00b4r](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/f00b4r/32/768_2.png) [@f00b4r](https://forums.plex.tv/u/f00b4r)\ **Post date:** [March 29, 2014, 11:53am UTC](https://forums.plex.tv/t/thumbnail-of-actor/61925/6 "2014-03-29T11:53:07Z")
Check in the desktop or web client, if they are not showing there then it is likely the way you have set up your agents for that section. ---
**Author:** ![baa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/baa/32/2026_2.png) [@baa](https://forums.plex.tv/u/baa)\ **Post date:** [March 29, 2014, 12:01pm UTC](https://forums.plex.tv/t/thumbnail-of-actor/61925/7 "2014-03-29T12:01:31Z")
Might be an issue with PlexConnect. Found a bug yesterday, that I need to fix... not sure if this is related. Are you looking at a "shared library"? Do you have "require Authentication" set? ---
**Author:** ![Joakim.l](https://avatars.discourse-cdn.com/v4/letter/j/45deac/32.png) [@Joakim.l](https://forums.plex.tv/u/Joakim.l)\ **Post date:** [March 29, 2014, 4:20pm UTC](https://forums.plex.tv/t/thumbnail-of-actor/61925/8 "2014-03-29T16:20:28Z")
> Check in the desktop or web client, if they are not showing there then it is likely the way you have set up your agents for that section. How can i see the actors list on web client? ---
**Author:** ![Joakim.l](https://avatars.discourse-cdn.com/v4/letter/j/45deac/32.png) [@Joakim.l](https://forums.plex.tv/u/Joakim.l)\ **Post date:** [March 29, 2014, 4:22pm UTC](https://forums.plex.tv/t/thumbnail-of-actor/61925/9 "2014-03-29T16:22:13Z")
> Might be an issue with PlexConnect. Found a bug yesterday, that I need to fix... not sure if this is related. > > Are you looking at a "shared library"? Do you have "require Authentication" set? Strange because it worked before. No i´m not looking at shared library only my own and i have not require Authentication set. ---
**Author:** ![f00b4r](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/f00b4r/32/768_2.png) [@f00b4r](https://forums.plex.tv/u/f00b4r)\ **Post date:** [March 29, 2014, 5:25pm UTC](https://forums.plex.tv/t/thumbnail-of-actor/61925/10 "2014-03-29T17:25:37Z")
> How can i see the actors list on web client? Hm true you cannot see the thumbs on the desktop or web clients as far as i can tell. What are your agents set to for that section? ---
**Author:** ![Joakim.l](https://avatars.discourse-cdn.com/v4/letter/j/45deac/32.png) [@Joakim.l](https://forums.plex.tv/u/Joakim.l)\ **Post date:** [March 29, 2014, 5:56pm UTC](https://forums.plex.tv/t/thumbnail-of-actor/61925/11 "2014-03-29T17:56:03Z")
> Hm true you cannot see the thumbs on the desktop or web clients as far as i can tell. > > What are your agents set to for that section? Like this. ![Sk%C3%A4rmavbild%202014-03-29%20kl.%2018](https://dl.dropboxusercontent.com/u/2769391/Sk%C3%A4rmavbild%202014-03-29%20kl.%2018.52.39.png) ---
**Author:** ![f00b4r](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/f00b4r/32/768_2.png) [@f00b4r](https://forums.plex.tv/u/f00b4r)\ **Post date:** [March 29, 2014, 6:03pm UTC](https://forums.plex.tv/t/thumbnail-of-actor/61925/12 "2014-03-29T18:03:31Z")
Try putting "MoviePosterDB" first in the list, if that doesn't work try the same for "The Movie Database". You may need to refresh the section. ---
**Author:** ![Joakim.l](https://avatars.discourse-cdn.com/v4/letter/j/45deac/32.png) [@Joakim.l](https://forums.plex.tv/u/Joakim.l)\ **Post date:** [March 29, 2014, 6:19pm UTC](https://forums.plex.tv/t/thumbnail-of-actor/61925/13 "2014-03-29T18:19:35Z")
> Try putting "MoviePosterDB" first in the list, if that doesn't work try the same for "The Movie Database". > > You may need to refresh the section. The problem if i move up in the list "The Move Database" PMS have trouble to find covers for many of my movies. But i will try and move "MoviePosterDB" and refresh. ---
**Author:** ![baa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/baa/32/2026_2.png) [@baa](https://forums.plex.tv/u/baa)\ **Post date:** [March 29, 2014, 6:27pm UTC](https://forums.plex.tv/t/thumbnail-of-actor/61925/14 "2014-03-29T18:27:32Z")
> Strange because it worked before. > > No i´m not looking at shared library only my own and i have not require Authentication set. Well then, please provide a log (stop PlexConnect, set loglevel=High, start PlexConnect, recreate your issue, ...). ---
**Author:** ![f00b4r](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/f00b4r/32/768_2.png) [@f00b4r](https://forums.plex.tv/u/f00b4r)\ **Post date:** [March 29, 2014, 6:30pm UTC](https://forums.plex.tv/t/thumbnail-of-actor/61925/15 "2014-03-29T18:30:04Z")
> The problem if i move up in the list "The Move Database" PMS have trouble to find covers for many of my movies. > > But i will try and move "MoviePosterDB" and refresh. I am pretty sure it is an agent issue, one of the ones i mention must be above freebase. If not as Baa says we need a log. ---
**Author:** ![roidy](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/roidy/32/128627_2.png) [@roidy](https://forums.plex.tv/u/roidy)\ **Post date:** [March 30, 2014, 3:21pm UTC](https://forums.plex.tv/t/thumbnail-of-actor/61925/16 "2014-03-30T15:21:07Z")
As far as I know “The Movie Database” is the only agent that returns actor images. So if you only use freebase or another agent or “The Movie Database” isn’t the first agent in the list then I don’t think PMS will pull in actor images. ---
**Author:** ![Joakim.l](https://avatars.discourse-cdn.com/v4/letter/j/45deac/32.png) [@Joakim.l](https://forums.plex.tv/u/Joakim.l)\ **Post date:** [March 31, 2014, 1:48pm UTC](https://forums.plex.tv/t/thumbnail-of-actor/61925/17 "2014-03-31T13:48:24Z")
Ok when i have "The Movie Database" first in the list i get thumbnail on the actors. But then i have trouble with covers for some movies. So i have to manually download and add covers. ---
**Author:** ![institute11](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/institute11/32/5926_2.png) [@institute11](https://forums.plex.tv/u/institute11)\ **Post date:** [March 31, 2014, 4:27pm UTC](https://forums.plex.tv/t/thumbnail-of-actor/61925/18 "2014-03-31T16:27:07Z")
No, just select and hold on a movie icon and you can change artwork to a version you like better. ---
**Author:** ![Joakim.l](https://avatars.discourse-cdn.com/v4/letter/j/45deac/32.png) [@Joakim.l](https://forums.plex.tv/u/Joakim.l)\ **Post date:** [March 31, 2014, 4:35pm UTC](https://forums.plex.tv/t/thumbnail-of-actor/61925/19 "2014-03-31T16:35:07Z")
> No, just select and hold on a movie icon and you can change artwork to a version you like better. I would do that if any artwork was downloaded but "The Movie Database" hove problem to find cover of some movies in my collection. ---
**Author:** ![institute11](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/institute11/32/5926_2.png) [@institute11](https://forums.plex.tv/u/institute11)\ **Post date:** [March 31, 2014, 5:13pm UTC](https://forums.plex.tv/t/thumbnail-of-actor/61925/20 "2014-03-31T17:13:45Z")
Then you can add the artwork manually via PMS a Media Manager. [Next page](https://forums.plex.tv/t/thumbnail-of-actor/61925.md?page=2)