# Thumbnail picture wrong **URL:** \ **Category:** Plex Media Server\ **Tags:** server-windows\ **Created:** [December 8, 2024, 2:23pm UTC](https://forums.plex.tv/t/thumbnail-picture-wrong/898292 "2024-12-08T14:23:38Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![jvpix.com](https://avatars.discourse-cdn.com/v4/letter/j/65b543/32.png) [@jvpix.com](https://forums.plex.tv/u/jvpix.com)\ **Post date:** [December 8, 2024, 2:23pm UTC](https://forums.plex.tv/t/thumbnail-picture-wrong/898292/1 "2024-12-08T14:23:38Z")
Server Version#: Player Version#: \ Hi all, i have my plex server on a windows 11 machine. Sometimes when i add a movie to my library, it gives my the thumbnail of a bunch of little pictures. When i go to Fix Match and select the right one, it still doesnt change the thumbnail. How do i fix this? Thanks ---
**Author:** ![MarkV1320](https://avatars.discourse-cdn.com/v4/letter/m/f17d59/32.png) [@MarkV1320](https://forums.plex.tv/u/MarkV1320)\ **Post date:** [December 8, 2024, 2:39pm UTC](https://forums.plex.tv/t/thumbnail-picture-wrong/898292/2 "2024-12-08T14:39:01Z")
Are you using Plex’s recommended [Naming and Folder Structure](https://support.plex.tv/articles/naming-and-organizing-your-movie-media-files/)? Can you show an example of the properties of a movie file that’s giving your trouble? ![Capture](https://global.discourse-cdn.com/plex/original/4X/5/9/2/592cf35710ddae55eea8b7a46f2e2ab31977f91b.jpeg) ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [December 8, 2024, 4:36pm UTC](https://forums.plex.tv/t/thumbnail-picture-wrong/898292/3 "2024-12-08T16:36:23Z")
> [@jvpix.com](#): > > Sometimes when i add a movie to my library, it gives my the thumbnail of a bunch of little pictures. Please show such a thumbnail, please including the text that appears below it. ---
**Author:** ![jvpix.com](https://avatars.discourse-cdn.com/v4/letter/j/65b543/32.png) [@jvpix.com](https://forums.plex.tv/u/jvpix.com)\ **Post date:** [December 8, 2024, 10:46pm UTC](https://forums.plex.tv/t/thumbnail-picture-wrong/898292/4 "2024-12-08T22:46:37Z")
I’m probably not using the naming convention but i cant change it. Its from torrents. Besides, if plex sees the the right thumbnail and i select it, why doesnt it change it to that? ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [December 9, 2024, 5:58am UTC](https://forums.plex.tv/t/thumbnail-picture-wrong/898292/5 "2024-12-09T05:58:04Z")
[Plex Documentation](https://support.plex.tv/articles/) → [Your Media](https://support.plex.tv/articles/categories/your-media/) → [Collections](https://support.plex.tv/articles/201273953-collections/) → [Scanners & Agents](https://support.plex.tv/articles/categories/plex-media-server/scanners-agents/) → [Advanced Settings Plex Movie Agent](https://support.plex.tv/articles/advanced-settings-plex-movie-agent/) Please provide a screenshot, including the text below the picture. You might be seeing Collections, not the individual movie. Below a collection will be a collection name and also “X items” referring to the number of items in the collection. ---
**Author:** ![pl\_5309](https://avatars.discourse-cdn.com/v4/letter/p/2bfe46/32.png) [@pl\_5309](https://forums.plex.tv/u/pl_5309)\ **Post date:** [December 9, 2024, 9:58am UTC](https://forums.plex.tv/t/thumbnail-picture-wrong/898292/6 "2024-12-09T09:58:55Z")
Do you have Plex looking at your torrent download folder? ---
**Author:** ![jvpix.com](https://avatars.discourse-cdn.com/v4/letter/j/65b543/32.png) [@jvpix.com](https://forums.plex.tv/u/jvpix.com)\ **Post date:** [December 9, 2024, 7:05pm UTC](https://forums.plex.tv/t/thumbnail-picture-wrong/898292/7 "2024-12-09T19:05:26Z")
Ah!! Yes that’s probably it. I’ll check tonight and see. Thanks ---
**Author:** ![jvpix.com](https://avatars.discourse-cdn.com/v4/letter/j/65b543/32.png) [@jvpix.com](https://forums.plex.tv/u/jvpix.com)\ **Post date:** [December 9, 2024, 11:34pm UTC](https://forums.plex.tv/t/thumbnail-picture-wrong/898292/8 "2024-12-09T23:34:23Z")
ok these thumbnails belong to a collection/folder with multiple files in the folder, but there is only 1 mkv file in that folder. ![Capture3](https://global.discourse-cdn.com/plex/original/4X/c/5/9/c59ebc9c67795eb878805b562e9b65d5ba6da833.jpeg) ---
**Author:** ![jvpix.com](https://avatars.discourse-cdn.com/v4/letter/j/65b543/32.png) [@jvpix.com](https://forums.plex.tv/u/jvpix.com)\ **Post date:** [December 9, 2024, 11:34pm UTC](https://forums.plex.tv/t/thumbnail-picture-wrong/898292/9 "2024-12-09T23:34:52Z")
yes i do. ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [December 11, 2024, 6:50pm UTC](https://forums.plex.tv/t/thumbnail-picture-wrong/898292/10 "2024-12-11T18:50:19Z")
> [@pl\_5309](#): > > Do you have Plex looking at your torrent download folder? > [@jvpix.com](#): > > yes i do. Do not point a Plex library at your downloads folder. This causes problems with Plex. Plex sees the file size change as it is downloaded and keeps rescanning the folder. This could cause Plex to think there are, or were, multiple files in the folder, triggering creation of a collection. 1. Download the files into a temporary location (ex: move `BT` to `\media\BT` and do not add it to any Plex library) 2. When downloading is complete, rename them according to Plex naming requirements (ex: `\Alien Romulus (2024)\Alien Romulus (2024).mkv`). 3. Move them into the appropriate Plex library. If you wish to keep some “extra info” in the folder or file name, place it in a single set of square brackets. Example: `\Alien Romulus (2024) [2160p]\Alien Romulus (2024) [2160p].mkv`). > [@jvpix.com](#): > > but i cant change it. Its from torrents. Sure you can. I don’t use the “arrs” suite, but many people have mentioned their capability to rename files according to Plex requirements. There are many software packages that can rename files, such as Filebot and Tiny Media Manager. You can also manually rename/reorganize the files after the download is finished. ---
**Author:** ![jvpix.com](https://avatars.discourse-cdn.com/v4/letter/j/65b543/32.png) [@jvpix.com](https://forums.plex.tv/u/jvpix.com)\ **Post date:** [December 11, 2024, 11:43pm UTC](https://forums.plex.tv/t/thumbnail-picture-wrong/898292/11 "2024-12-11T23:43:34Z")
if I do that, i will have two copies of each movie, wasting alot of space. what is “arrs” suite? ---
**Author:** ![jvpix.com](https://avatars.discourse-cdn.com/v4/letter/j/65b543/32.png) [@jvpix.com](https://forums.plex.tv/u/jvpix.com)\ **Post date:** [December 14, 2024, 7:38pm UTC](https://forums.plex.tv/t/thumbnail-picture-wrong/898292/12 "2024-12-14T19:38:27Z")
regardless of all of this, why is it when I choose the right thumbnail to use, it doesn’t use it. ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [December 14, 2024, 8:15pm UTC](https://forums.plex.tv/t/thumbnail-picture-wrong/898292/13 "2024-12-14T20:15:47Z")
> [@jvpix.com](#): > > what is “arrs” suite? radarr, sonarr, etc. [Trash Guides](https://trash-guides.info/) have detailed info on capabilities, how to deploy, etc. > [@jvpix.com](#): > > regardless of all of this, why is it when I choose the right thumbnail to use, it doesn’t use it. Please provide a screenshot, etc. Include the text below the poster/thumbnail/etc. As mentioned, having Plex scan your download folder will cause problems. ---
**Author:** ![jvpix.com](https://avatars.discourse-cdn.com/v4/letter/j/65b543/32.png) [@jvpix.com](https://forums.plex.tv/u/jvpix.com)\ **Post date:** [December 15, 2024, 2:45pm UTC](https://forums.plex.tv/t/thumbnail-picture-wrong/898292/14 "2024-12-15T14:45:11Z")
I did provide a screenshot earlier. see above. ---
**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\ **Post date:** [December 15, 2024, 5:02pm UTC](https://forums.plex.tv/t/thumbnail-picture-wrong/898292/15 "2024-12-15T17:02:37Z")
> [@jvpix.com](#): > > I did provide a screenshot Not of the cover art in question. My gut thought is that you are looking at collections and not the actual movie. ---
**Author:** ![jvpix.com](https://avatars.discourse-cdn.com/v4/letter/j/65b543/32.png) [@jvpix.com](https://forums.plex.tv/u/jvpix.com)\ **Post date:** [December 16, 2024, 3:51am UTC](https://forums.plex.tv/t/thumbnail-picture-wrong/898292/16 "2024-12-16T03:51:33Z")
what do you want to see? ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [December 16, 2024, 5:13am UTC](https://forums.plex.tv/t/thumbnail-picture-wrong/898292/17 "2024-12-16T05:13:09Z")
> [@jvpix.com](#): > > what do you want to see? > [@jvpix.com](#): > > Sometimes when i add a movie to my library, it gives my the thumbnail of a bunch of little pictures. > [@OttoKerner](#): > > Please show such a thumbnail, please including the text that appears below it. Show what is wrong. ---
**Author:** ![jvpix.com](https://avatars.discourse-cdn.com/v4/letter/j/65b543/32.png) [@jvpix.com](https://forums.plex.tv/u/jvpix.com)\ **Post date:** [December 19, 2024, 11:50pm UTC](https://forums.plex.tv/t/thumbnail-picture-wrong/898292/18 "2024-12-19T23:50:31Z")
![Capture4](https://global.discourse-cdn.com/plex/original/4X/7/2/6/726508530994951e00ce2dd6e217cdf1c27f9766.jpeg) ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [December 20, 2024, 9:37am UTC](https://forums.plex.tv/t/thumbnail-picture-wrong/898292/19 "2024-12-20T09:37:40Z")
That is a graphics file, located beside your video. It’s probably named in a way that Plex is recognizing it as a poster for that movie. [https://support.plex.tv/articles/200220677-local-media-assets-movies/](https://support.plex.tv/articles/200220677-local-media-assets-movies/) You can either - delete that file - rename that file - disable the use of “local assets” in the properties of the movie library in Plex Then “Refresh Metadata” of that movie. ---
**Author:** ![jvpix.com](https://avatars.discourse-cdn.com/v4/letter/j/65b543/32.png) [@jvpix.com](https://forums.plex.tv/u/jvpix.com)\ **Post date:** [December 20, 2024, 9:17pm UTC](https://forums.plex.tv/t/thumbnail-picture-wrong/898292/20 "2024-12-20T21:17:44Z")
you’re a genius, it worked!! thanks! [Next page](https://forums.plex.tv/t/thumbnail-picture-wrong/898292.md?page=2)