Thumbnails for Home Videos have wrong aspect ratio on iOS

ios

#1

Thumbnails for Home Video media have the wrong aspect ratio on iOS. On my iPad, when 'browsing' or 'discovering' media in a Home Video Library, the thumbnails have an incorrect aspect ratio of 16:9. On the summary screen for a video, it shows the correct aspect ratio of 1:15 (which is the same as on the web-client when creating/editing/updating the library).

The thumbnails on the 'browse' and 'discover' screen on iOS need to be corrected and set to 1:1.5 like they are everywhere else.


#2

Just noticed a type in my first paragraph above. It should read 1:1.5


#3

I’m a bit surprised that there have not been any comments on this issue; not even acknowledgement that it is an issue.

Maybe I was not clear in my description of the bug. I have made some screen grabs to illustrate the problem. I’ve highlighted with a red circle an example thumbnail in each instance. As can be clearly seen, the thumbnail for the iOS browse page has the incorrect aspect ratio. Recall that this is for a Library of type Home Video.

Pic 1) iOS browse screen, AR = 16:9 (incorrect)
Pic 2) iOS details screen, AR = 2:3
Pic 3) PC web-client browse screen, AR = 2:3
Pic 4) PC web-client details screen, AR = 2:3

Pic 1: iOS, browse, 16:9

Pic 2: iOS, details, 2:3

Pic 3: web-client, browse, 2:3

Pic 4: web-client, details, 2:3

Versions are as follows:
server: Version 1.1.3.2700
web-client: Version 2.7.10
iOS plex: Version 4.3
[iOS: 10.0.2]


#4

This bug is still present in the current Plex Client 4.4.1

This is a trivial bug, and should be extremely easy to fix (one line of code, and one line of xml markup).


#5

This bug is still present in the newly released iOS Plex Client 4.6.1.
I am running server 1.3.3.3148 at the moment.
Developers still haven't acknowledged the existence of the bug.


#6

I agree. This mismatch makes library management and creating/choosing posters for home videos a nightmare. With the push towards managing personal content using plex, you would think that this would be a priority for good UX.


#7

This bug is still present in the just released iOS Plex Client 4.11
My Server is currently 1.5.5.3634.


#8

Wow, this bug is long running.
This bug is still present in the just released iOS Plex Client 4.13

OS: iOS 10.3.2
iOS Plex Client: 4.13
Plex Server (Windows 10): 1.5.5.3634
webclient: 3.2.1


#9

This is the same issue as here on AppleTV: forums.plex.tv/discussion/270181/file-artwork-for-other-videos-library-cut-off#latest


#10

This bug is still present in the newly released iOS client 4.14

client OS: iOS 10.3.2
iOS Plex Client: 4.14
Plex Server (Windows 10): 1.5.7.4016
webclient: 3.2.1

Any indication of when this long running bug will be fixed?


#11

This is still present in 4.16.

It's an app for Movies that can't properly display posters. Please fix this.


#12

The issue is still present in version 4.16.1

When will the developers fix this extremely long-running bug? It should be trivial to fix.


#13

It looks like the newest client (4.29) has finally fixed this problem.

Hopefully they don’t “unfix” in the next version.