# Thumbnails missing **URL:** \ **Category:** General Discussions\ **Tags:** library-management\ **Created:** [April 17, 2024, 3:15am UTC](https://forums.plex.tv/t/thumbnails-missing/875209 "2024-04-17T03:15:15Z")\ **Posts on this page:** 1\ **Showing post:** 12
**Author:** ![ChristianKent](https://avatars.discourse-cdn.com/v4/letter/c/f17d59/32.png) [@ChristianKent](https://forums.plex.tv/u/ChristianKent)\ **Post date:** [April 17, 2024, 12:59pm UTC](https://forums.plex.tv/t/thumbnails-missing/875209/12 "2024-04-17T12:59:51Z")
Okay! Big update. I checked the same file that was generated earlier after I did the “rematch” trick (the same file I’ve been talking about) and it’s gone! I suspect that it’s because I performed “clean bundles” earlier. I can still see the thumbnail on plex web because that thumbnail still exists in the Photo Transcoder folder. But I checked my phone and it’s blank! So if I clear the thumbnail cache it would be blank again on plex web. So, all this time when I thought I “fixed” it, it was still broken as soon as maintenance was performed. I just assumed it worked, but I was looking at the cached image. I checked the database and that entry for that file that used to work is still there. So the problem, for some reason, “cleaning bundles” is deleting the thumbnails. ![image](https://global.discourse-cdn.com/plex/original/4X/1/7/e/17ee378efad1b231ab089cf59e0ed7a2d0eb4ad9.png) I don’t actually know how to fix it now because there’s no use doing the [plex dance](https://forums.plex.tv/t/the-plex-dance/197064) either because I’ve done that many times before and it still keeps happening. --- _[View the full topic](https://forums.plex.tv/t/thumbnails-missing/875209)._