# Thumbs not showing
**URL:** https://forums.plex.tv/t/thumbs-not-showing/159961
**Category:** General Discussions
**Created:** [September 23, 2016, 8:39pm UTC](https://forums.plex.tv/t/thumbs-not-showing/159961 "2016-09-23T20:39:34Z")
**Posts on this page:** 7
**Page:** 1
### Author:  [@AlBundy](https://forums.plex.tv/u/AlBundy)
#### Post date: [September 23, 2016, 8:39pm UTC](https://forums.plex.tv/t/thumbs-not-showing/159961/1 "2016-09-23T20:39:34Z")
Currently I do not see any thumbs in plex web.
Log says
Sep 23, 2016 22:34:40.232 [0x6abff400] DEBUG - Request: [192.168.1.117:43392 (Subnet)] GET /photo/:/transcode?url=http%3A%2F%2F127.0.0.1%3A32400%2Flibrary%2Fmetadata%2F24477%2Fthumb%2F1474662389&width=150&height=225&minSize=1 (9 live) GZIP Sep 23, 2016 22:34:40.233 [0x6abff400] DEBUG - Photo transcoder: Request for url [127.0.0.1:32400/library/metadata/24477/thumb/1474662389] (is local: 1 upscaled: 0) Sep 23, 2016 22:34:40.237 [0x6abff400] DEBUG - Calling back into ourselves for photo to transcode, optimizing the process (status: 401) Sep 23, 2016 22:34:40.238 [0x726ff400] DEBUG - Completed: [192.168.1.117:43392] 404 GET /photo/:/transcode?url=http%3A%2F%2F127.0.0.1%3A32400%2Flibrary%2Fmetadata%2F24477%2Fthumb%2F1474662389&width=150&height=225&minSize=1 (9 live) GZIP 6ms 342 bytes (pipelined: 3)
Has anyone an idea why this happens?
Al
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### Author:  [@OttoKerner](https://forums.plex.tv/u/OttoKerner)
#### Post date: [September 23, 2016, 8:44pm UTC](https://forums.plex.tv/t/thumbs-not-showing/159961/2 "2016-09-23T20:44:19Z")
Is your server running on a NAS or FreeNAS?
> **[Metadata matching is broken?](https://forums.plex.tv/discussion/comment/1257700/#Comment_1257700)**
>
> @l33tname said: http://ymir.l33t.network:32400/system/ Seeing that custom domain name gives me an idea: Have you tried with just using the local IP address of your server? Using custom domain names may generate major issues. Here’s another thing...
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### Author:  [@AlBundy](https://forums.plex.tv/u/AlBundy)
#### Post date: [September 23, 2016, 8:52pm UTC](https://forums.plex.tv/t/thumbs-not-showing/159961/3 "2016-09-23T20:52:26Z")
Opening you link shows only that I have a permission problem?
PMS is running on a raspberry pi.
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### Author:  [@OttoKerner](https://forums.plex.tv/u/OttoKerner)
#### Post date: [September 23, 2016, 8:57pm UTC](https://forums.plex.tv/t/thumbs-not-showing/159961/4 "2016-09-23T20:57:38Z")
Sorry, Raspberry Pi is not a supported server architecture.
You’ll have better luck if you ask in the [Linux subforum](https://forums.plex.tv/categories/linux "Linux subforum") I think.
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### Author:  [@AlBundy](https://forums.plex.tv/u/AlBundy)
#### Post date: [September 23, 2016, 9:09pm UTC](https://forums.plex.tv/t/thumbs-not-showing/159961/5 "2016-09-23T21:09:00Z")
Ok - I’ll create anew thread in the linux subforum.
Thanks
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### Author:  [@AlBundy](https://forums.plex.tv/u/AlBundy)
#### Post date: [September 25, 2016, 10:39pm UTC](https://forums.plex.tv/t/thumbs-not-showing/159961/6 "2016-09-25T22:39:00Z")
This really seems to be an issue with plex.
Plex web and the android app dont show images on new recordings.
If i check the metadata xml there is a thumb-link set like /library/metadata/24284/thumb/1474839613 and if I open the link i see the image.
So only plex clients seem to have an issue.
According to the logs plex tries to transcode images - what do I need for image transcoding?
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### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [January 7, 2020, 9:56pm UTC](https://forums.plex.tv/t/thumbs-not-showing/159961/7 "2020-01-07T21:56:57Z")