# Tidal Home Screen Not Working in Plexamp **URL:** \ **Category:** Plex Labs\ **Tags:** plexamp\ **Created:** [February 8, 2024, 9:33pm UTC](https://forums.plex.tv/t/tidal-home-screen-not-working-in-plexamp/868683 "2024-02-08T21:33:03Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![gte517z](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/gte517z/32/101785_2.png) [@gte517z](https://forums.plex.tv/u/gte517z)\ **Post date:** [February 8, 2024, 9:33pm UTC](https://forums.plex.tv/t/tidal-home-screen-not-working-in-plexamp/868683/1 "2024-02-08T21:33:03Z")
![signal-2024-02-08-153100_002](https://global.discourse-cdn.com/plex/original/4X/3/e/0/3e01a9d99d63cc8ca746d39a5209ba0d47717bf6.png) I’ve updated and restarted my Plex Server, uninstalled/reinstalled the Plexamp app on my phone and laptop. I can’t get Tidal working at all in Plexamp. I am able to play Tidal music from the Plex web interface or Plex apps. Nothing from Plexamp. ---
**Author:** ![elan](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/elan/32/5_2.png) [@elan](https://forums.plex.tv/u/elan)\ **Post date:** [February 8, 2024, 9:49pm UTC](https://forums.plex.tv/t/tidal-home-screen-not-working-in-plexamp/868683/2 "2024-02-08T21:49:07Z")
you could try posting [Plexamp logs](https://forums.plex.tv/t/plexamp-debug-logs-how-to-extract-them/753427) but it’s likely there’s some issue with the tidal account linkage. You could attempt relinking. ---
**Author:** ![gte517z](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/gte517z/32/101785_2.png) [@gte517z](https://forums.plex.tv/u/gte517z)\ **Post date:** [February 8, 2024, 10:23pm UTC](https://forums.plex.tv/t/tidal-home-screen-not-working-in-plexamp/868683/3 "2024-02-08T22:23:03Z")
I signed up for Tidal from within Plex. How would I relink it? I’ve messed with this some more and Plexamp is able to play music from Tidal as long as I’ve chosen my local server as the music source and search for something, choose the Tidal music. If I choose _Music On TIDAL_ as the source, I get the above error. The logs have some personal info in them so I’ll need to clean them up before sharing, but I see this error when trying _Music On TIDAL_: ```auto Feb 08, 2024 16:01:24.699 [Javascript] INFO - Discovery: Fetching hubs for library /hubs/sections/tidal server tv.plex.provider.music refreshing from cloud false. Feb 08, 2024 16:01:24.699 [Javascript] INFO - Cloud: [RecentPlays] Syncing. Feb 08, 2024 16:01:24.699 [0x70183000] DEBUG - Networking: Create request 43: (GET https://plex.tv/api/v2/user/settings?uuid=&key=RecentPlays) network type 2. Feb 08, 2024 16:01:24.700 [0x6fa67000] DEBUG - Networking: Create request 44: (GET https://music.provider.plex.tv/hubs/sections/tidal?count=6&includeExternalMetadata=1&includeMyMixes=1&includeAnniversaryReleases=1&excludeElements=Similar,Mood&includeLibraryPlaylists=1&includeStations=1&includeStationDirectories=1&excludeFields=summary&includeTypeFirst=1) network type 2. Feb 08, 2024 16:01:24.874 [0x7006b000] DEBUG - Networking: Completed request 43: (GET https://plex.tv/api/v2/user/settings?uuid=&key=RecentPlays) with code 200 (have 7439 bytes) in 174 ms. Feb 08, 2024 16:01:24.882 [Javascript] INFO - Cloud: [RecentPlays] Received data, performing sync. Feb 08, 2024 16:01:24.882 [Javascript] INFO - Discovery: There was a change to Recent Plays. Feb 08, 2024 16:01:24.882 [Javascript] INFO - Cloud: [RecentPlays] Syncing complete with added: 0 deleted: 0 and dirty: 0. Feb 08, 2024 16:01:24.946 [0x7006b000] DEBUG - Networking: Completed request 44: (GET https://music.provider.plex.tv/hubs/sections/tidal?count=6&includeExternalMetadata=1&includeMyMixes=1&includeAnniversaryReleases=1&excludeElements=Similar,Mood&includeLibraryPlaylists=1&includeStations=1&includeStationDirectories=1&excludeFields=summary&includeTypeFirst=1) with code 404 (have 70 bytes) in 246 ms. Feb 08, 2024 16:01:24.959 [Javascript] INFO - Error loading: get https://music.provider.plex.tv/hubs/sections/tidal?count=6&includeExternalMetadata=1&includeMyMixes=1&includeAnniversaryReleases=1&excludeElements=Similar,Mood&includeLibraryPlaylists=1&includeStations=1&includeStationDirectories=1&excludeFields=summary&includeTypeFirst=1: HTTP status 404 Feb 08, 2024 16:01:24.959 [Javascript] INFO - Discovery: Error retrieving data for hubs. Feb 08, 2024 16:01:24.959 [Javascript] INFO - Discovery: Are we offline? 0 hubs, network is 2 => offline: true. Feb 08, 2024 16:01:26.333 [Javascript] INFO - [Navigation] Tab: Settings ``` ---
**Author:** ![stampedes](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/stampedes/32/103664_2.png) [@stampedes](https://forums.plex.tv/u/stampedes)\ **Post date:** [February 10, 2024, 7:27am UTC](https://forums.plex.tv/t/tidal-home-screen-not-working-in-plexamp/868683/4 "2024-02-10T07:27:33Z")
same, have not been able to play anything from tidal in 2 days i pay for tidal through plex so not sure i can relink? i tried at the very least logging out of plex/plexamp on my phone but still no tidal tracks will play. all of them take about 3-5 seconds with the spinner and then say “couldn’t start playback”. here are my [plexamp logs](https://forums.plex.tv/t/plexamp-debug-logs-how-to-extract-them/753427): [Dropbox - Plexamp-Logs-2024-02-10-1.zip - Simplify your life](https://www.dropbox.com/scl/fi/lzx6akmamyqhaonqrntjl/Plexamp-Logs-2024-02-10-1.zip?rlkey=df0zp2qbozahh2fropzu28tdx&dl=0) if it’s helpful at all i was trying to play a princess superstar track from tidal last before exporting these logs, but i can’t find obvious evidence in them of that to point to can also say this stated happening exactly two days ago when i was playing a few supertramp tracks from tidal and it cut and never came back ---
**Author:** ![tridi\_animeitor](https://avatars.discourse-cdn.com/v4/letter/t/e56c9b/32.png) [@tridi\_animeitor](https://forums.plex.tv/u/tridi_animeitor)\ **Post date:** [February 10, 2024, 7:34am UTC](https://forums.plex.tv/t/tidal-home-screen-not-working-in-plexamp/868683/5 "2024-02-10T07:34:02Z")
I have the same issue with three home full accounts all using linked tidal accounts, not pay through Plex. I can go to the library view and see my tidal content, but home is broken. I can play tidal content in tidal music library or local library fine, but home view is unavailable. Relevant part in the logs: Feb 10, 2024 07:29:18.937 [Javascript] INFO - Error loading: get [https://music.provider.plex.tv/hubs/sections/tidal?count=6&includeExternalMetadata=1&includeMyMixes=1&includeAnniversaryReleases=1&excludeElements=Similar,Mood&includeLibraryPlaylists=1&includeStations=1&includeStationDirectories=1&excludeFields=summary&includeTypeFirst=1:](https://music.provider.plex.tv/hubs/sections/tidal?count=6&includeExternalMetadata=1&includeMyMixes=1&includeAnniversaryReleases=1&excludeElements=Similar,Mood&includeLibraryPlaylists=1&includeStations=1&includeStationDirectories=1&excludeFields=summary&includeTypeFirst=1:) HTTP status 404 Feb 10, 2024 07:29:18.937 [Javascript] INFO - Discovery: Error retrieving data for hubs. Feb 10, 2024 07:29:18.937 [Javascript] INFO - Discovery: Are we offline? 0 hubs, network is 2 =\> offline: true. Feb 10, 2024 07:29:19.978 [0xd5f85cb0] DEBUG - Networking: Completed request 474: (GET [http://192.168.3.196:32500/resources](http://192.168.3.196:32500/resources)) with code -7 (have 0 bytes) in 3090 ms. ---
**Author:** ![stampedes](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/stampedes/32/103664_2.png) [@stampedes](https://forums.plex.tv/u/stampedes)\ **Post date:** [February 10, 2024, 5:50pm UTC](https://forums.plex.tv/t/tidal-home-screen-not-working-in-plexamp/868683/6 "2024-02-10T17:50:07Z")
ok, just as suddenly, this has started working again this morning without me changing a thing. ---
**Author:** ![gte517z](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/gte517z/32/101785_2.png) [@gte517z](https://forums.plex.tv/u/gte517z)\ **Post date:** [February 10, 2024, 7:40pm UTC](https://forums.plex.tv/t/tidal-home-screen-not-working-in-plexamp/868683/7 "2024-02-10T19:40:40Z")
Yeah, this appears to be isolated to the home page. I can search for music, play music. Those logs look like mine. It’s very frustrating as I’m just starting to use Tidal in Plexamp and was really enjoying it. ---
**Author:** ![ChomsGP](https://avatars.discourse-cdn.com/v4/letter/c/3be4f8/32.png) [@ChomsGP](https://forums.plex.tv/u/ChomsGP)\ **Post date:** [February 10, 2024, 9:09pm UTC](https://forums.plex.tv/t/tidal-home-screen-not-working-in-plexamp/868683/8 "2024-02-10T21:09:57Z")
Count me up for this issue too, it works all good except the home for Tidal, account is linked, I tried to re-authorize it but still the same behavior (and looking at all these reports starting issues around the same date I’d say this is something on either Plex or Tidal side, not user) ---
**Author:** ![elan](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/elan/32/5_2.png) [@elan](https://forums.plex.tv/u/elan)\ **Post date:** [February 10, 2024, 11:14pm UTC](https://forums.plex.tv/t/tidal-home-screen-not-working-in-plexamp/868683/9 "2024-02-10T23:14:45Z")
Hmm, no known issues that I’m aware of 🤔 And it works over here for me… Keeping an eye on this though in case a pattern emerges. ---
**Author:** ![ecr80](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ecr80/32/302619_2.png) [@ecr80](https://forums.plex.tv/u/ecr80)\ **Post date:** [February 11, 2024, 3:25pm UTC](https://forums.plex.tv/t/tidal-home-screen-not-working-in-plexamp/868683/10 "2024-02-11T15:25:15Z")
It’s happening here as well. ![IMG_0606](https://global.discourse-cdn.com/plex/original/4X/5/1/c/51c7e9a542520429b8d8bbea2c08d1aaf112e112.png) ---
**Author:** ![ecr80](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ecr80/32/302619_2.png) [@ecr80](https://forums.plex.tv/u/ecr80)\ **Post date:** [February 12, 2024, 6:23pm UTC](https://forums.plex.tv/t/tidal-home-screen-not-working-in-plexamp/868683/11 "2024-02-12T18:23:14Z")
Issue still ongoing. ---
**Author:** ![tridi\_animeitor](https://avatars.discourse-cdn.com/v4/letter/t/e56c9b/32.png) [@tridi\_animeitor](https://forums.plex.tv/u/tridi_animeitor)\ **Post date:** [February 12, 2024, 7:50pm UTC](https://forums.plex.tv/t/tidal-home-screen-not-working-in-plexamp/868683/12 "2024-02-12T19:50:46Z")
Here is also still ongoing, I tried logging off and relinking tidal to no avail. I tried using Plex app and its having issues loading the New playlist section, whether is in the Home view or clicking the header. Here is the part of the log ```auto 02-12 20:32:50.584 i: [SectionHubManager] Notifying listeners with status: SUCCESS 02-12 20:32:50.737 i: Fetching [method:GET] https://music.provider.plex.tv/hubs/sections/tidal/newAlbums?excludeElements=Actor%2CCollection%2CCountry%2CDirector%2CGenre%2CLabel%2CMood%2CPart%2CPhoto%2CProducer%2CRole%2CSimilar%2CTopic%2CVast%2CWriter&excludeFields=file%2Csummary%2Ctagline&includeExternalMetadata=1&includeLibraryPlaylists=1&includeMeta=1&includeRecentChannels=1&includeStations=1&includeTypeFirst=1&libraryHubsOnly=1&X-Plex-Token=...yoFC&X-Plex-Container-Start=0&X-Plex-Container-Size=25&X-Plex-Language=en-us 02-12 20:32:50.739 i: Fetching [method:GET] https://music.provider.plex.tv/hubs/sections/tidal/newTracks?excludeElements=Actor%2CCollection%2CCountry%2CDirector%2CGenre%2CLabel%2CMood%2CPart%2CPhoto%2CProducer%2CRole%2CSimilar%2CTopic%2CVast%2CWriter&excludeFields=file%2Csummary%2Ctagline&includeExternalMetadata=1&includeLibraryPlaylists=1&includeMeta=1&includeRecentChannels=1&includeStations=1&includeTypeFirst=1&libraryHubsOnly=1&X-Plex-Token=...yoFC&X-Plex-Container-Start=0&X-Plex-Container-Size=25&X-Plex-Language=en-us 02-12 20:32:50.739 i: Fetching [method:GET] https://music.provider.plex.tv/hubs/sections/tidal/newPlaylists?excludeElements=Actor%2CCollection%2CCountry%2CDirector%2CGenre%2CLabel%2CMood%2CPart%2CPhoto%2CProducer%2CRole%2CSimilar%2CTopic%2CVast%2CWriter&excludeFields=file%2Csummary%2Ctagline&includeExternalMetadata=1&includeLibraryPlaylists=1&includeMeta=1&includeRecentChannels=1&includeStations=1&includeTypeFirst=1&libraryHubsOnly=1&X-Plex-Token=...yoFC&X-Plex-Container-Start=0&X-Plex-Container-Size=25&X-Plex-Language=en-us 02-12 20:32:53.379 i: [UserAction] Navigating to hub from header click /hubs/sections/tidal/newPlaylists 02-12 20:32:53.435 e: Presenter not found! Type: unknown, Subtype: unknown 02-12 20:32:53.448 i: Fetching [method:GET] https://music.provider.plex.tv/hubs/sections/tidal/newPlaylists?excludeElements=Actor%2CCollection%2CCountry%2CDirector%2CGenre%2CLabel%2CMood%2CPart%2CPhoto%2CProducer%2CRole%2CSimilar%2CTopic%2CVast%2CWriter&excludeFields=file%2Csummary%2Ctagline&includeExternalMetadata=1&includeLibraryPlaylists=1&includeMeta=1&includeRecentChannels=1&includeStations=1&includeTypeFirst=1&libraryHubsOnly=1&X-Plex-Token=...yoFC&X-Plex-Container-Start=0&X-Plex-Container-Size=10&X-Plex-Language=en-us 02-12 20:32:53.672 e: Error fetching https://music.provider.plex.tv/hubs/sections/tidal/newPlaylists?excludeElements=Actor%2CCollection%2CCountry%2CDirector%2CGenre%2CLabel%2CMood%2CPart%2CPhoto%2CProducer%2CRole%2CSimilar%2CTopic%2CVast%2CWriter&excludeFields=file%2Csummary%2Ctagline&includeExternalMetadata=1&includeLibraryPlaylists=1&includeMeta=1&includeRecentChannels=1&includeStations=1&includeTypeFirst=1&libraryHubsOnly=1&X-Plex-Token=...4"/> 02-12 20:32:53.673 e: [Pager] Refresh failed! error: Hub fetch failed /hubs/sections/tidal/newPlaylists?excludeElements=Actor%2CCollection%2CCountry%2CDirector%2CGenre%2CLabel%2CMood%2CPart%2CPhoto%2CProducer%2CRole%2CSimilar%2CTopic%2CVast%2CWriter&excludeFields=file%2Csummary%2Ctagline&includeExternalMetadata=1&includeLibraryPlaylists=1&includeMeta=1&includeRecentChannels=1&includeStations=1&includeTypeFirst=1&libraryHubsOnly=1 02-12 20:32:55.800 i: [UserAction] Select menu item: Up. 02-12 20:32:57.313 i: [UserAction] Drawer header action clicked: (Settings) ``` Also in the web app it looks with black boxes, could it be that not able to load this hub, is bringing the whole Tidal home in plexamp? ![share_8043406435919969569](https://global.discourse-cdn.com/plex/original/4X/0/1/9/01991cdb18ada221da89821dbeb9e287243e0ed1.png) And clicking in the header in the web app shows this: ![share_788015856563134149](https://global.discourse-cdn.com/plex/original/4X/f/c/5/fc5cc6bb2d639241eba95faf7d774168404cf846.png) ---
**Author:** ![ecr80](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ecr80/32/302619_2.png) [@ecr80](https://forums.plex.tv/u/ecr80)\ **Post date:** [February 12, 2024, 8:16pm UTC](https://forums.plex.tv/t/tidal-home-screen-not-working-in-plexamp/868683/13 "2024-02-12T20:16:09Z")
Could this be related to Tidal API changes on the Tidal Side? ---
**Author:** ![elan](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/elan/32/5_2.png) [@elan](https://forums.plex.tv/u/elan)\ **Post date:** [February 12, 2024, 8:29pm UTC](https://forums.plex.tv/t/tidal-home-screen-not-working-in-plexamp/868683/14 "2024-02-12T20:29:32Z")
Early indications are that the TIDAL API is returning invalid JSON in some cases, but we’re still investigating. ---
**Author:** ![elan](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/elan/32/5_2.png) [@elan](https://forums.plex.tv/u/elan)\ **Post date:** [February 13, 2024, 6:16pm UTC](https://forums.plex.tv/t/tidal-home-screen-not-working-in-plexamp/868683/15 "2024-02-13T18:16:36Z")
A cloud fix is rolling out, and we’ve. made additional changes in the next release of Plexamp to make home screen loads more reliable. ---
**Author:** ![ecr80](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ecr80/32/302619_2.png) [@ecr80](https://forums.plex.tv/u/ecr80)\ **Post date:** [February 13, 2024, 10:17pm UTC](https://forums.plex.tv/t/tidal-home-screen-not-working-in-plexamp/868683/16 "2024-02-13T22:17:56Z")
Thanks @elan already working on my end! ---
**Author:** ![gte517z](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/gte517z/32/101785_2.png) [@gte517z](https://forums.plex.tv/u/gte517z)\ **Post date:** [February 14, 2024, 3:18am UTC](https://forums.plex.tv/t/tidal-home-screen-not-working-in-plexamp/868683/17 "2024-02-14T03:18:45Z")
Same, yep. Home screen is working for me again. Thanks @elan. ---
**Author:** ![tridi\_animeitor](https://avatars.discourse-cdn.com/v4/letter/t/e56c9b/32.png) [@tridi\_animeitor](https://forums.plex.tv/u/tridi_animeitor)\ **Post date:** [February 14, 2024, 3:53am UTC](https://forums.plex.tv/t/tidal-home-screen-not-working-in-plexamp/868683/18 "2024-02-14T03:53:19Z")
Also working here too, thanks! ---
**Author:** ![ecr80](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ecr80/32/302619_2.png) [@ecr80](https://forums.plex.tv/u/ecr80)\ **Post date:** [February 19, 2024, 9:47am UTC](https://forums.plex.tv/t/tidal-home-screen-not-working-in-plexamp/868683/19 "2024-02-19T09:47:02Z")
don’t know if it’s related but saw this section not loading on the Plex web app ![IMG_0045](https://global.discourse-cdn.com/plex/original/4X/1/7/0/1705793faecbf881d2ba754d439e0ff04d77c497.jpeg) ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [May 19, 2024, 9:47am UTC](https://forums.plex.tv/t/tidal-home-screen-not-working-in-plexamp/868683/20 "2024-05-19T09:47:30Z")
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