# Tidal sub not activated **URL:** \ **Category:** Online Media Sources\ **Tags:** tidal\ **Created:** [August 20, 2024, 9:17pm UTC](https://forums.plex.tv/t/tidal-sub-not-activated/885809 "2024-08-20T21:17:04Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![TankerSniper](https://avatars.discourse-cdn.com/v4/letter/t/e5b9ba/32.png) [@TankerSniper](https://forums.plex.tv/u/TankerSniper)\ **Post date:** [August 20, 2024, 9:17pm UTC](https://forums.plex.tv/t/tidal-sub-not-activated/885809/1 "2024-08-20T21:17:04Z")
I have been told by billing tech that my tidal is active but it is not n have done there technical troubleshooting but i still have no tidal on my plex as active.I even contacted Tidal but they said to contact plex.when i attempt to even click on subscription for tidal with plex it gives me a 500 Error ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [August 20, 2024, 11:39pm UTC](https://forums.plex.tv/t/tidal-sub-not-activated/885809/2 "2024-08-20T23:39:06Z")
> [@TankerSniper](#): > > when i attempt to even click on subscription for tidal with plex it gives me a 500 Error I’m not sure where you are clicking. You cannot link your Tidal account to your Plex account [here](https://clients.plex.tv/users/other-services)? ---
**Author:** ![TankerSniper](https://avatars.discourse-cdn.com/v4/letter/t/e5b9ba/32.png) [@TankerSniper](https://forums.plex.tv/u/TankerSniper)\ **Post date:** [August 21, 2024, 3:54am UTC](https://forums.plex.tv/t/tidal-sub-not-activated/885809/3 "2024-08-21T03:54:22Z")
Im not ayre what your statung but yiu can link your tidal account with plex in my account but doesnt work ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [August 21, 2024, 6:01am UTC](https://forums.plex.tv/t/tidal-sub-not-activated/885809/4 "2024-08-21T06:01:28Z")
I am asking you on what page are you seeing the error. Is it the page I linked? ---
**Author:** ![TankerSniper](https://avatars.discourse-cdn.com/v4/letter/t/e5b9ba/32.png) [@TankerSniper](https://forums.plex.tv/u/TankerSniper)\ **Post date:** [August 21, 2024, 1:42pm UTC](https://forums.plex.tv/t/tidal-sub-not-activated/885809/5 "2024-08-21T13:42:39Z")
Its when i click on tidal subscription within my plex server app it sends me to the plex webpage n i get a sorry for inconvenience 500 error page .It will not allow me to get into the page ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [August 21, 2024, 5:03pm UTC](https://forums.plex.tv/t/tidal-sub-not-activated/885809/6 "2024-08-21T17:03:49Z")
> [@TankerSniper](#): > > i click on tidal subscription within my plex server app can you please take screenshot of whatever page you are doing this on. ---
**Author:** ![TankerSniper](https://avatars.discourse-cdn.com/v4/letter/t/e5b9ba/32.png) [@TankerSniper](https://forums.plex.tv/u/TankerSniper)\ **Post date:** [August 21, 2024, 5:26pm UTC](https://forums.plex.tv/t/tidal-sub-not-activated/885809/7 "2024-08-21T17:26:15Z")
![20240821_142010](https://global.discourse-cdn.com/plex/original/4X/2/c/3/2c3c8ed63aef84037b29ecf9f3a701ed1032357b.jpeg) ![20240821_142026](https://global.discourse-cdn.com/plex/original/4X/9/8/2/982a09525c4b980ffcbffab1c2a9207f19520cd7.jpeg) ![20240821_142043](https://global.discourse-cdn.com/plex/original/4X/6/c/b/6cb11a29b8564b56865532b4ba6542cfeb2b08c6.jpeg) ![20240821_142117](https://global.discourse-cdn.com/plex/original/4X/9/f/7/9f727f5be50f62d1966a15b6d1678635f31c48e4.jpeg) ![20240821_142251](https://global.discourse-cdn.com/plex/original/4X/d/6/5/d6582eb943db85f71f6c3ee41fe190d8c964647c.jpeg) ![20240821_142043](https://global.discourse-cdn.com/plex/original/4X/6/c/b/6cb11a29b8564b56865532b4ba6542cfeb2b08c6.jpeg) ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [August 23, 2024, 4:41pm UTC](https://forums.plex.tv/t/tidal-sub-not-activated/885809/9 "2024-08-23T16:41:44Z")
I’m told the backend issue has been fixed. Can you try again ---
**Author:** ![TankerSniper](https://avatars.discourse-cdn.com/v4/letter/t/e5b9ba/32.png) [@TankerSniper](https://forums.plex.tv/u/TankerSniper)\ **Post date:** [August 23, 2024, 5:44pm UTC](https://forums.plex.tv/t/tidal-sub-not-activated/885809/10 "2024-08-23T17:44:59Z")
Thanks for trying but it still not working ![20240823_144131](https://global.discourse-cdn.com/plex/original/4X/1/4/0/140caf53652f3d91e200568fc5fde316c102aead.jpeg) As it states i have a tidal subscription but ![20240823_144424](https://global.discourse-cdn.com/plex/original/4X/f/c/4/fc48946bbac4380ed10100265d7bfa953ef1f882.jpeg) But like this photo its not working ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [August 23, 2024, 6:16pm UTC](https://forums.plex.tv/t/tidal-sub-not-activated/885809/11 "2024-08-23T18:16:51Z")
Can you try relinking your Tidal account at [https://clients.plex.tv/users/other-services](https://clients.plex.tv/users/other-services) ---
**Author:** ![TankerSniper](https://avatars.discourse-cdn.com/v4/letter/t/e5b9ba/32.png) [@TankerSniper](https://forums.plex.tv/u/TankerSniper)\ **Post date:** [August 23, 2024, 6:36pm UTC](https://forums.plex.tv/t/tidal-sub-not-activated/885809/12 "2024-08-23T18:36:34Z")
I have tried multiple times and even with billing tech dept .At end they said go to forum n an emplyee can help.it doesnt work ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [August 23, 2024, 6:40pm UTC](https://forums.plex.tv/t/tidal-sub-not-activated/885809/13 "2024-08-23T18:40:57Z")
Did you try after I just asked you to? or do you mean previously? It does not look like you are getting 500 errors anymore so I need to figure out where other errors are happening ---
**Author:** ![TankerSniper](https://avatars.discourse-cdn.com/v4/letter/t/e5b9ba/32.png) [@TankerSniper](https://forums.plex.tv/u/TankerSniper)\ **Post date:** [August 23, 2024, 7:03pm UTC](https://forums.plex.tv/t/tidal-sub-not-activated/885809/14 "2024-08-23T19:03:27Z")
No im not getting the error anymore but no matter what i try can get the tidal n plex linked ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [August 23, 2024, 7:07pm UTC](https://forums.plex.tv/t/tidal-sub-not-activated/885809/15 "2024-08-23T19:07:22Z")
When you click the relink and you enter you Tidal account into what happens now? If you are not getting error anymore is it just going back to the previous screen? ---
**Author:** ![TankerSniper](https://avatars.discourse-cdn.com/v4/letter/t/e5b9ba/32.png) [@TankerSniper](https://forums.plex.tv/u/TankerSniper)\ **Post date:** [August 23, 2024, 7:33pm UTC](https://forums.plex.tv/t/tidal-sub-not-activated/885809/16 "2024-08-23T19:33:00Z")
It says successfully linked and also get an email stating its been linked but when i click on music n tidal comes up with in plex it says you dont have a subscription ---
**Author:** ![TankerSniper](https://avatars.discourse-cdn.com/v4/letter/t/e5b9ba/32.png) [@TankerSniper](https://forums.plex.tv/u/TankerSniper)\ **Post date:** [August 23, 2024, 7:34pm UTC](https://forums.plex.tv/t/tidal-sub-not-activated/885809/17 "2024-08-23T19:34:44Z")
When i click on relink it states successfully linked n get email from plex saying successfully linked but its not linked on my plex account ![20240823_144424](https://global.discourse-cdn.com/plex/original/4X/f/c/4/fc48946bbac4380ed10100265d7bfa953ef1f882.jpeg) Like is states here ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [August 24, 2024, 1:29am UTC](https://forums.plex.tv/t/tidal-sub-not-activated/885809/18 "2024-08-24T01:29:09Z")
Just to be sure. Is the Recommeded tab empty as well? If something is there and you choose “add to my Tidal” does it work ---
**Author:** ![TankerSniper](https://avatars.discourse-cdn.com/v4/letter/t/e5b9ba/32.png) [@TankerSniper](https://forums.plex.tv/u/TankerSniper)\ **Post date:** [August 24, 2024, 1:59am UTC](https://forums.plex.tv/t/tidal-sub-not-activated/885809/19 "2024-08-24T01:59:52Z")
Tgis is what happens when i click on recommendations ![20240823_225727](https://global.discourse-cdn.com/plex/original/4X/c/8/1/c818232463ca82095951575e3234c7b19c4ac50b.jpeg) Then i click get started then i get this ![20240823_225737](https://global.discourse-cdn.com/plex/original/4X/0/5/f/05ff432ecd7e46d99dbd277f99390605f532c411.jpeg) Then i click the chose a plan i get this ![20240823_225743](https://global.discourse-cdn.com/plex/original/4X/0/a/f/0af50b7e3c7963d57099e68a94d3f74dd4f944c1.jpeg) ---
**Author:** ![TankerSniper](https://avatars.discourse-cdn.com/v4/letter/t/e5b9ba/32.png) [@TankerSniper](https://forums.plex.tv/u/TankerSniper)\ **Post date:** [August 24, 2024, 2:01am UTC](https://forums.plex.tv/t/tidal-sub-not-activated/885809/20 "2024-08-24T02:01:20Z")
Then final result im supposed to have tidal with plex as im subscribed to it but seems its not linking to my account nor my server ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [August 24, 2024, 2:06am UTC](https://forums.plex.tv/t/tidal-sub-not-activated/885809/21 "2024-08-24T02:06:22Z")
OK thanks. and also to be sure. If you play that DJ Jazzy Jeff album it only plays for 30 seconds or a whole song? [Next page](https://forums.plex.tv/t/tidal-sub-not-activated/885809.md?page=2)