# TIDAL: Subscribed but not linked
**URL:** https://forums.plex.tv/t/tidal-subscribed-but-not-linked/416567
**Category:** Online Media Sources
**Tags:** tidal
**Created:** [May 27, 2019, 11:14am UTC](https://forums.plex.tv/t/tidal-subscribed-but-not-linked/416567 "2019-05-27T11:14:16Z")
**Posts on this page:** 7
**Page:** 1
### Author:  [@sccbarnes\_hotmail\_com](https://forums.plex.tv/u/sccbarnes_hotmail_com)
#### Post date: [May 27, 2019, 11:14am UTC](https://forums.plex.tv/t/tidal-subscribed-but-not-linked/416567/1 "2019-05-27T11:14:17Z")
Hi, I have a lifetime subscription with Plex, and had subscribed to Tidal for the last few months. I transferred the Tidal subscription over to Plex using the Plex guide on how to do so (not linked, transferred over) and I can see I now have my Plex Subscription (lifetime) as well as a Tidal HiFi add-on. When I go to “Other Services” I can still see the option to “Link your TIDAL account”.
In Plex Media Server (whether using Windows 10 Chrome, IE or Shield TV Plex App) when I go to TIDAL, I get an error saying “Account not linked”, and gives me the hyperlink to “Learn More”, which takes me to the “Other Services” page. If I then choose to “Link your TIDAL account” it takes me to the Tidal website and asks me to log in, which I do, but it immediately navigates me back to the Plex website/homepage. If I make my way back to the Plex Other Services page it still says “Link your TIDAL account”. And if I go to Plex Media Server it still says “Account not linked”.
Does anyone know how to fix this problem? I cannot see any TIDAL content in Plex.
Thanks in advance for your help.
Regards,
Shannon
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### Author:  [@OttoKerner](https://forums.plex.tv/u/OttoKerner)
#### Post date: [May 27, 2019, 4:29pm UTC](https://forums.plex.tv/t/tidal-subscribed-but-not-linked/416567/2 "2019-05-27T16:29:01Z")
Go to [http://plex.tv/users/other-services](http://plex.tv/users/other-services)
and link your Tidal account. Use the same email you are using for your plex account.
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### Author:  [@Weirdomusic](https://forums.plex.tv/u/Weirdomusic)
#### Post date: [May 27, 2019, 7:20pm UTC](https://forums.plex.tv/t/tidal-subscribed-but-not-linked/416567/3 "2019-05-27T19:20:47Z")
Wait, using different email addresses is the problem?
There are more people (including myself) running into this issue.
See [Can't (re)link Tidal to Plex](https://forums.plex.tv/t/cant-re-link-tidal-to-plex/415511/4)
and [Can't connect Tidal (Redirect to plex.tv)](https://forums.plex.tv/t/cant-connect-tidal-redirect-to-plex-tv/415665/7)
I do indeed use different addresses for both services, so I’ll go ahead and try if changing my Tidal address works…
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### Author:  [@OttoKerner](https://forums.plex.tv/u/OttoKerner)
#### Post date: [May 27, 2019, 7:24pm UTC](https://forums.plex.tv/t/tidal-subscribed-but-not-linked/416567/4 "2019-05-27T19:24:26Z")
> [@Weirdomusic](#):
>
> Wait, using different email addresses is the problem?
No. This answer was tailored for the OP. Please read his original post above.
There is a fix in development for all those other users.
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### Author:  [@Weirdomusic](https://forums.plex.tv/u/Weirdomusic)
#### Post date: [May 27, 2019, 7:25pm UTC](https://forums.plex.tv/t/tidal-subscribed-but-not-linked/416567/5 "2019-05-27T19:25:35Z")
> [@OttoKerner](#):
>
> No. This answer was tailored for the OP. Please read his original post above.
I did, and I have the same issue 😉
See [Can't (re)link Tidal to Plex - #4 by Weirdomusic](https://forums.plex.tv/t/cant-re-link-tidal-to-plex/415511/4)
EDIT: And guess what… chaning the email address did the trick!
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### Author:  [@sccbarnes\_hotmail\_com](https://forums.plex.tv/u/sccbarnes_hotmail_com)
#### Post date: [May 28, 2019, 9:39am UTC](https://forums.plex.tv/t/tidal-subscribed-but-not-linked/416567/6 "2019-05-28T09:39:05Z")
Thanks all for your help. It appears to be fixed without any action from me (ie. I have not changed my email address in tidal, nor have I done anything else… all I’ve done is open up Plex just now [24 hours later] and it is all working). I’m assuming the development fix has been released (and fixed my problem).
Thank you to the developers!
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### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [August 26, 2019, 9:39am UTC](https://forums.plex.tv/t/tidal-subscribed-but-not-linked/416567/7 "2019-08-26T09:39:13Z")
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