# Tidal Subscription Doesn't Work
**URL:** https://forums.plex.tv/t/tidal-subscription-doesnt-work/839123
**Category:** Online Media Sources
**Tags:** tidal
**Created:** [April 25, 2023, 3:00am UTC](https://forums.plex.tv/t/tidal-subscription-doesnt-work/839123 "2023-04-25T03:00:40Z")
**Posts on this page:** 3
**Page:** 1
### Author:  [@CellarDons](https://forums.plex.tv/u/CellarDons)
#### Post date: [April 25, 2023, 3:00am UTC](https://forums.plex.tv/t/tidal-subscription-doesnt-work/839123/1 "2023-04-25T03:00:40Z")
I was told by billing to reach out to these forums for my issue, which frankly doesn’t make sense to me. I am not having a technical-issue, I am having a billing and services issue. Regardless, my Tidal subscription stopped working at some point this week for apparently no reason.
Message from billing support:
" Taking a look at your Plex account, we see that the TIDAL subscription is active and that there’s a TIDAL account linked to your Plex account. We recommend you start by trying the following:
1. Go to your [https://app.plex.tv/desktop#!/settings/online-media-sourcesaccount](https://app.plex.tv/desktop#!/settings/online-media-sourcesaccount) page and disable the Music/TIDAL provider
2. On your [https://plex.tv/users/other-services](https://plex.tv/users/other-services) account page, unlink TIDAL, and then link it fresh
3. Back on the Online Media Sources page, enable the Music/TIDAL provider again
4. Wait 10 minutes for changes to propagate
5. Restart (e.g. force-quit and launch) the player app
If you still have issues, please post specific details in our support forums at [https://forums.plex.tv/tags/c/online-media-sources/121/tidal](https://forums.plex.tv/tags/c/online-media-sources/121/tidal) if you haven’t done so already. Our staff or friendly community should be able to help you out."
These steps did not work for me. I saw one or two other posts with this same issue that seemingly went unresolved. Would prefer not to have to cancel my Tidal subscription through Plex.
---
### Author:  [@CellarDons](https://forums.plex.tv/u/CellarDons)
#### Post date: [May 2, 2023, 4:01pm UTC](https://forums.plex.tv/t/tidal-subscription-doesnt-work/839123/2 "2023-05-02T16:01:47Z")
Update: I cancelled my Tidal subscription. No one responded here and billing never answered me again. If anyone stumbles upon this thread with the same issue just know that my problem was not resolved, hope you have better luck.
---
### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [July 31, 2023, 4:02pm UTC](https://forums.plex.tv/t/tidal-subscription-doesnt-work/839123/3 "2023-07-31T16:02:02Z")
This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.