# TIDAL subscription
**URL:** https://forums.plex.tv/t/tidal-subscription/427034
**Category:** Online Media Sources
**Tags:** tidal
**Created:** [June 26, 2019, 6:43pm UTC](https://forums.plex.tv/t/tidal-subscription/427034 "2019-06-26T18:43:25Z")
**Posts on this page:** 3
**Page:** 1
### Author:  [@Yaraman](https://forums.plex.tv/u/Yaraman)
#### Post date: [June 26, 2019, 6:43pm UTC](https://forums.plex.tv/t/tidal-subscription/427034/1 "2019-06-26T18:43:25Z")
When I try and pay for my Tidal subscription, I keep getting the following error message:
Oops! Looks like we weren’t able to process your payment successfully. Please try again or contact support.
CALLBACK\_FAILED.ppp-hifi\_addon
I have unlinked and relinked my Tidal account.
I have cancelled all existing Plex Paypal payments.
I have tried to pay with my credit card and Paypal, all with the same error message.
This is really frustrating, as I cannot now use my Tidal account (with Plex or directly).
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### Author:  [@BigWheel](https://forums.plex.tv/u/BigWheel)
#### Post date: [June 26, 2019, 7:32pm UTC](https://forums.plex.tv/t/tidal-subscription/427034/2 "2019-06-26T19:32:45Z")
If you are trying to pay thought PayPal make sure you have not revoked pre-approved payment authorizations for Plex. It stops all ability to pay us for anything. You may have to contact PayPal to change your settings there.
If that is not it or you are using some other form of payment contact billing and they can look into it for you. [https://www.plex.tv/contact/?option=plex-pass-billing](https://www.plex.tv/contact/?option=plex-pass-billing)
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### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [September 24, 2019, 7:33pm UTC](https://forums.plex.tv/t/tidal-subscription/427034/3 "2019-09-24T19:33:35Z")
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