# TNAS update makes media agent not work

**URL:** <https://forums.plex.tv/t/tnas-update-makes-media-agent-not-work/942616>\
**Category:** Metadata & Adding Files\
**Tags:** server-terramaster, library-management\
**Created:** [September 6, 2026, 11:19pm UTC](https://forums.plex.tv/t/tnas-update-makes-media-agent-not-work/942616 "2026-09-06T23:19:42Z")\
**Posts on this page:** 12\
**Page:** 1

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**Author:** ![godguy2002](https://avatars.discourse-cdn.com/v4/letter/g/cab0a1/32.png) [@godguy2002](https://forums.plex.tv/u/godguy2002)\
**Post date:** [September 6, 2026, 11:19pm UTC](https://forums.plex.tv/t/tnas-update-makes-media-agent-not-work/942616/1 "2026-09-06T23:19:43Z")

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Server Version#:1.43.3.10896  
Player Version#:webui  
\<If providing [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) please do NOT turn on verbose logging, only [debug logging](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/#toc-1) should be enabled\>

Using plex server on TNAS 6.0. After update new media cannot find matches. I even added a movie on a different library that previously matched. It remains blank. Worked fine before the update.

[Plex Media Server Logs\_2026-09-06\_18-47-25.zip](https://forums.plex.tv/uploads/short-url/8aGYppKoTfixMHsJooYUEilwNeM.zip) (1.8 MB)

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**Author:** ![napolij](https://avatars.discourse-cdn.com/v4/letter/n/a4c791/32.png) [@napolij](https://forums.plex.tv/u/napolij)\
**Post date:** [September 6, 2026, 11:24pm UTC](https://forums.plex.tv/t/tnas-update-makes-media-agent-not-work/942616/2 "2026-09-06T23:24:18Z")

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Usually when Plex can’t find a match, its some type of permission or network issue. Does your networking look ok? Dns? Do you use your ISP dns or something like Google or Cloudflare?

[Server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) would be helpful

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**Author:** ![godguy2002](https://avatars.discourse-cdn.com/v4/letter/g/cab0a1/32.png) [@godguy2002](https://forums.plex.tv/u/godguy2002)\
**Post date:** [September 6, 2026, 11:31pm UTC](https://forums.plex.tv/t/tnas-update-makes-media-agent-not-work/942616/3 "2026-09-06T23:31:54Z")

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Network is ok. DNS Problems can even remote in. Only function not working is the matching.

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**Author:** ![napolij](https://avatars.discourse-cdn.com/v4/letter/n/a4c791/32.png) [@napolij](https://forums.plex.tv/u/napolij)\
**Post date:** [September 6, 2026, 11:39pm UTC](https://forums.plex.tv/t/tnas-update-makes-media-agent-not-work/942616/4 "2026-09-06T23:39:14Z")

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Again, without the [server logs,](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) its only guess work

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<div class="post-metadata">

**Author:** ![godguy2002](https://avatars.discourse-cdn.com/v4/letter/g/cab0a1/32.png) [@godguy2002](https://forums.plex.tv/u/godguy2002)\
**Post date:** [September 6, 2026, 11:50pm UTC](https://forums.plex.tv/t/tnas-update-makes-media-agent-not-work/942616/5 "2026-09-06T23:50:13Z")

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I have added them.

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<div class="post-metadata">

**Author:** ![napolij](https://avatars.discourse-cdn.com/v4/letter/n/a4c791/32.png) [@napolij](https://forums.plex.tv/u/napolij)\
**Post date:** [September 7, 2026, 12:00am UTC](https://forums.plex.tv/t/tnas-update-makes-media-agent-not-work/942616/6 "2026-09-07T00:00:51Z")

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First, next time you post logs, be sure to turn off Verbose logging.

Second, I’m seeing a lot of this error,

> Sep 06, 2026 18:42:37.565 [139691848137528] ERROR - [Req#11c4/MetadataAgentManager/getAgent] Unable to find or create media provider for agent ‘tv.plex.agents.movie’

Googling that error indicates some kind of DNS blocking keeping your server from talking to the Plex metadata servers. Do you use something like pi-hole? Is the some new blocking feature that included in the TNAS update?

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**Author:** ![godguy2002](https://avatars.discourse-cdn.com/v4/letter/g/cab0a1/32.png) [@godguy2002](https://forums.plex.tv/u/godguy2002)\
**Post date:** [September 7, 2026, 12:03am UTC](https://forums.plex.tv/t/tnas-update-makes-media-agent-not-work/942616/7 "2026-09-07T00:03:30Z")

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I don’t use any DNS it is just plugged straight into my router.

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<div class="post-metadata">

**Author:** ![napolij](https://avatars.discourse-cdn.com/v4/letter/n/a4c791/32.png) [@napolij](https://forums.plex.tv/u/napolij)\
**Post date:** [September 7, 2026, 12:07am UTC](https://forums.plex.tv/t/tnas-update-makes-media-agent-not-work/942616/8 "2026-09-07T00:07:45Z")

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Well, your NAS will be using the DNS from your router and unless you’ve configured it otherwise, the router is using your ISP dns. Some ISP’s block connections to [plex.tv](http://plex.tv). One quick test is to use [Google DNS](https://developers.google.com/speed/public-dns) 8.8.8.8 & 8.8.4.4

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**Author:** ![godguy2002](https://avatars.discourse-cdn.com/v4/letter/g/cab0a1/32.png) [@godguy2002](https://forums.plex.tv/u/godguy2002)\
**Post date:** [September 7, 2026, 12:36am UTC](https://forums.plex.tv/t/tnas-update-makes-media-agent-not-work/942616/9 "2026-09-07T00:36:01Z")

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Thanks for your help. I did as you said and put the DNS in. It is the same ISP and the same router before the update As soon as I installed the update 5 mins later it didn’t work.

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<div class="post-metadata">

**Author:** ![godguy2002](https://avatars.discourse-cdn.com/v4/letter/g/cab0a1/32.png) [@godguy2002](https://forums.plex.tv/u/godguy2002)\
**Post date:** [September 7, 2026, 12:42am UTC](https://forums.plex.tv/t/tnas-update-makes-media-agent-not-work/942616/10 "2026-09-07T00:42:49Z")

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Still not working though.

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<div class="post-metadata">

**Author:** ![godguy2002](https://avatars.discourse-cdn.com/v4/letter/g/cab0a1/32.png) [@godguy2002](https://forums.plex.tv/u/godguy2002)\
**Post date:** [September 7, 2026, 1:11am UTC](https://forums.plex.tv/t/tnas-update-makes-media-agent-not-work/942616/11 "2026-09-07T01:11:42Z")

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After reinstalling the update from fresh install fixed the problem.

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<div class="post-metadata">

**Author:** ![napolij](https://avatars.discourse-cdn.com/v4/letter/n/a4c791/32.png) [@napolij](https://forums.plex.tv/u/napolij)\
**Post date:** [September 7, 2026, 1:24am UTC](https://forums.plex.tv/t/tnas-update-makes-media-agent-not-work/942616/12 "2026-09-07T01:24:43Z")

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Glad its working for you!