# To the Plex Team **URL:** \ **Category:** General Discussions\ **Tags:** server-windows, player-windows, ios\ **Created:** [May 16, 2025, 11:32am UTC](https://forums.plex.tv/t/to-the-plex-team/918869 "2025-05-16T11:32:07Z")\ **Posts on this page:** 1\ **Showing post:** 17
**Author:** ![RLA1](https://avatars.discourse-cdn.com/v4/letter/r/c5a1d2/32.png) [@RLA1](https://forums.plex.tv/u/RLA1)\ **Post date:** [May 17, 2025, 11:15pm UTC](https://forums.plex.tv/t/to-the-plex-team/918869/17 "2025-05-17T23:15:00Z")
@McWanke At some point, someone at Plex is going to realize that you really HAVE lost sight of what’s important to most customers, especially those who have paid to make your company even possible, and that you are flying blind. Don’t ever call yourselves users, even if you think you are, and even if you look like it on the surface. That’s the first assumption and fallacy a product leader MUST get over in order to learn, and this is the foundation for delivering REAL value to customers, especially those who have become advocates of your product and platform, like I have. The arrogance of the responses from your team are beyond appalling. WAKE. UP. I’m not generally one to fire someone, even for large blunders. My style is to coach them through it, as long as they’re willing to learn from and correct their mistakes. But if they aren’t willing to do this (and especially if they can’t even recognize reality when it’s clearly pointed out to them), they’re out. Some deep self-evaluation would really benefit your team. Believe all of the 1-star reviews. Actually read them as if they’re real, weighty experiences that have way more truth to them than the false reality you’ve convinced yourself is true. Stop wasting our time and energy, and restore the foundation that once made Plex great. > [@New Experience Public Release Feedback](https://forums.plex.tv/t/new-experience-public-release-feedback/910904/1218): > > @elan Plex has been one of the greatest platforms for media management with great apps on every platform and device. Over the last 15+ years, I’ve helped no fewer than 500 people implement it, nearly half of which are now PlexPass subscribers. Now I feel like a MASSIVE FOOL. WHAT IS THIS? The new experience is absolutely terrible. The old experience was clear, refined, and reliable. This new one is broken, frustrating, limited, and arrogant. Who in their right mind thought this was a good id… --- _[View the full topic](https://forums.plex.tv/t/to-the-plex-team/918869)._