# Top User Data Bug? **URL:** \ **Category:** Plex Media Server\ **Tags:** server-windows\ **Created:** [February 18, 2026, 1:19pm UTC](https://forums.plex.tv/t/top-user-data-bug/936472 "2026-02-18T13:19:41Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![starkraven](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/starkraven/32/326673_2.png) [@starkraven](https://forums.plex.tv/u/starkraven)\ **Post date:** [February 18, 2026, 1:19pm UTC](https://forums.plex.tv/t/top-user-data-bug/936472/1 "2026-02-18T13:19:41Z")
Top users stats are fading down further in time choice. Started out 24 hours did not show users. A week later now 7 days does not show users. I have to click last 30 days to see user stats that are only hours old. Any way to remedy this?…tks. ![tu](https://global.discourse-cdn.com/plex/original/4X/5/b/c/5bcb33ba022c48fdcdad5ea54037ee123f96ebc8.png) ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [February 18, 2026, 1:28pm UTC](https://forums.plex.tv/t/top-user-data-bug/936472/2 "2026-02-18T13:28:27Z")
Did you perform any manual database operations lately? ---
**Author:** ![starkraven](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/starkraven/32/326673_2.png) [@starkraven](https://forums.plex.tv/u/starkraven)\ **Post date:** [February 18, 2026, 2:14pm UTC](https://forums.plex.tv/t/top-user-data-bug/936472/3 "2026-02-18T14:14:48Z")
Nothing manual…just the normal once a week task. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [February 18, 2026, 2:18pm UTC](https://forums.plex.tv/t/top-user-data-bug/936472/4 "2026-02-18T14:18:10Z")
Could you take a look into your [plex data folder](https://support.plex.tv/articles/202915258-where-is-the-plex-media-server-data-directory-located/), how big your [main database file](https://support.plex.tv/articles/repair-a-corrupted-database/) is? Is the date/time of your computer correctly set? (both server, and the one where you are using the web app) ---
**Author:** ![starkraven](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/starkraven/32/326673_2.png) [@starkraven](https://forums.plex.tv/u/starkraven)\ **Post date:** [February 18, 2026, 3:41pm UTC](https://forums.plex.tv/t/top-user-data-bug/936472/5 "2026-02-18T15:41:59Z")
Main DB is 1.15 GB and PC time is correct. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [February 18, 2026, 3:50pm UTC](https://forums.plex.tv/t/top-user-data-bug/936472/6 "2026-02-18T15:50:57Z")
Sounds about right for a larger media collection. Still, it can’t hurt to perform a thorough database rebuild. - ensure there is plenty of free space on the volume which houses the [Plex data folder](https://support.plex.tv/articles/202915258-where-is-the-plex-media-server-data-directory-located/) (by default, on Windows that would be drive C:) - Stop Plex server using its task tray icon - execute this .bat file in a CMD.exe window: [https://github.com/ChuckPa/DBRepair/tree/master/Windows](https://github.com/ChuckPa/DBRepair/tree/master/Windows) (must be done under the same Windows user login which also starts the Plex Media Server), wait until its completion. - then reboot the server machine (you could also just start Plex server, but a reboot is more thorough) ---
**Author:** ![starkraven](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/starkraven/32/326673_2.png) [@starkraven](https://forums.plex.tv/u/starkraven)\ **Post date:** [February 20, 2026, 2:21pm UTC](https://forums.plex.tv/t/top-user-data-bug/936472/7 "2026-02-20T14:21:03Z")
Slowly started to work again about an hour after I posted. But I will take consideration on this as you mention a large DB can bug out. Data could drop again at some point if what you say can happen since it’s large. I will get the repair to have on hand and give it a whirl when the need arises. Other than that 2 week blip with stats, my plex runs pretty turbo. Thanks for the helps. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [May 21, 2026, 2:21pm UTC](https://forums.plex.tv/t/top-user-data-bug/936472/8 "2026-05-21T14:21:25Z")
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