# Top Users not showing 'plays' for users
**URL:** https://forums.plex.tv/t/top-users-not-showing-plays-for-users/823436
**Category:** Plex Media Server
**Tags:** server-windows
**Created:** [December 20, 2022, 12:44am UTC](https://forums.plex.tv/t/top-users-not-showing-plays-for-users/823436 "2022-12-20T00:44:45Z")
**Posts on this page:** 6
**Page:** 1
### Author:  [@dzeff](https://forums.plex.tv/u/dzeff)
#### Post date: [December 20, 2022, 12:44am UTC](https://forums.plex.tv/t/top-users-not-showing-plays-for-users/823436/1 "2022-12-20T00:44:45Z")
Server Version# :1.30.0.6486
Player Version#: Web 4.96.3?
If you look at the attached .png file you will see that ‘Guest Account’ is showing 80 min of TV and 13 min of movies but the # of plays remains at 0.
How can i fix that, because you can see the 2 other accounts appear to be logging without issue.
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### Author:  [@dbirch](https://forums.plex.tv/u/dbirch)
#### Post date: [December 20, 2022, 4:17am UTC](https://forums.plex.tv/t/top-users-not-showing-plays-for-users/823436/2 "2022-12-20T04:17:26Z")
Im betting that you need to finish something in order to consider it “played”. Just watching part of an episode or movie wont count as a “play”
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### Author:  [@dzeff](https://forums.plex.tv/u/dzeff)
#### Post date: [December 20, 2022, 12:34pm UTC](https://forums.plex.tv/t/top-users-not-showing-plays-for-users/823436/3 "2022-12-20T12:34:30Z")
That is what I have wondered over time @dbirch but then it would show me that the account has watched 20 minutes of a 30 minute TV show, maybe it has to get beyond a certain percentage? @BigWheel , why is it that I show time recorded for watching but I cannot see what it is that was watched?
The guest account is one that I setup and use to share with friends, so I do have 100% access if we need/want to try and reproduce anything.
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### Author:  [@dbirch](https://forums.plex.tv/u/dbirch)
#### Post date: [December 20, 2022, 12:38pm UTC](https://forums.plex.tv/t/top-users-not-showing-plays-for-users/823436/4 "2022-12-20T12:38:11Z")
I think the mark of watched happens at 90% so for a 30 minute video that is ~27 minutes in.
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### Author:  [@anon5074910](https://forums.plex.tv/u/anon5074910)
#### Post date: [December 20, 2022, 12:48pm UTC](https://forums.plex.tv/t/top-users-not-showing-plays-for-users/823436/5 "2022-12-20T12:48:37Z")
Two things come to mind initially:
1. Could the account(s) not showing play counts have the `Use External Player` advanced option set ? This will certainly disable dashboard reporting so definitely check this.
2. Is the Music Library using the `Plex Music` scanner and agent and is the artists/albums/tracks actually matched or are they unmatched ? Not sure if this would effect dashboard reporting but it might.
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### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [March 20, 2023, 12:48pm UTC](https://forums.plex.tv/t/top-users-not-showing-plays-for-users/823436/6 "2023-03-20T12:48:49Z")
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