# Totally broken?

**URL:** <https://forums.plex.tv/t/totally-broken/938857>\
**Category:** Plex Media Server\
**Tags:** server-windows\
**Created:** [May 16, 2026, 12:19pm UTC](https://forums.plex.tv/t/totally-broken/938857 "2026-05-16T12:19:57Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![meclift](https://avatars.discourse-cdn.com/v4/letter/m/96bed5/32.png) [@meclift](https://forums.plex.tv/u/meclift)\
**Post date:** [May 16, 2026, 12:19pm UTC](https://forums.plex.tv/t/totally-broken/938857/1 "2026-05-16T12:19:57Z")

</div>

so, I messed up, I reformatted wrong drive and have lost my whole server, good thing my media is on NAS, but now when I installed plex server on new build pc it shows no media and i cannot figure out how to add any media. when I click on + media it tells me to download media server which I have done.

I just keep going in circles. please help?

---

<div class="post-metadata">

**Author:** ![napolij](https://avatars.discourse-cdn.com/v4/letter/n/a4c791/32.png) [@napolij](https://forums.plex.tv/u/napolij)\
**Post date:** [May 16, 2026, 12:40pm UTC](https://forums.plex.tv/t/totally-broken/938857/2 "2026-05-16T12:40:34Z")

</div>

Did you delete the old server from your account and claim the new one?

---

<div class="post-metadata">

**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [May 16, 2026, 3:31pm UTC](https://forums.plex.tv/t/totally-broken/938857/3 "2026-05-16T15:31:52Z")

</div>

Start here: [New Claiming Requirement for Windows](https://forums.plex.tv/t/new-claiming-requirement-for-windows/839096/1)