# Trailer not available, Certificate not found **URL:** \ **Category:** Apps & Creations\ **Created:** [September 18, 2013, 2:50pm UTC](https://forums.plex.tv/t/trailer-not-available-certificate-not-found/43012 "2013-09-18T14:50:44Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![JuliusMedia](https://avatars.discourse-cdn.com/v4/letter/j/d78d45/32.png) [@JuliusMedia](https://forums.plex.tv/u/JuliusMedia)\ **Post date:** [September 18, 2013, 2:50pm UTC](https://forums.plex.tv/t/trailer-not-available-certificate-not-found/43012/1 "2013-09-18T14:50:44Z")
Hi    I just cant get it to work, my apple TV 3 is always telling me that the Trailer is not available and i should try later.    I have a Win 7 with the latest PMS and The latest PleXConnect File  here is the log from python, does anyone have the same problem or solved this one?     16:40:11 PlexConnect: started: 16:40:11 16:40:11 PlexConnect: IP\_self: 192.168.1.121 16:40:11 DNSServer: started: 16:40:11 16:40:11 DNSServer: \*\*\* 16:40:11 DNSServer: DNSServer: Serving DNS on port 53. 16:40:11 DNSServer: intercept: ['trailers.apple.com', 'atv.plexconnect'] =\> 192.168.1.121 16:40:11 DNSServer: restrain: ['mesu.apple.com', 'appldnld.apple.com', 'appldnld.apple.com.edgesuite.net'] =\> 127.0.0.1 16:40:11 DNSServer: forward other to higher level DNS: 8.8.8.8 16:40:11 DNSServer: \*\*\* 16:40:11 WebServer: started: 16:40:11 16:40:11 WebServer: \*\*\* 16:40:11 WebServer: WebServer: Serving HTTP on 0.0.0.0 port 80. 16:40:11 WebServer: \*\*\* 16:40:11 PlexGDM: \*\*\* 16:40:11 PlexGDM: looking up Plex Media Server 16:40:11 WebServer: started: 16:40:11 16:40:11 WebServer: Failed to access certificate: C:\Users\uiop09876\Desktop\Plex\PlexConnect-master\PlexConnect-master\./assets/certificates/trailers.pem 16:40:11 PlexGDM: \*\*\* 16:40:12 PlexGDM: servers discovered: 1 16:40:12 XMLConverter: PlexGDM - PMS: 192.168.1.121:32400   ---
**Author:** ![wahlman.j](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/wahlman.j/32/6441_2.png) [@wahlman.j](https://forums.plex.tv/u/wahlman.j)\ **Post date:** [September 18, 2013, 2:58pm UTC](https://forums.plex.tv/t/trailer-not-available-certificate-not-found/43012/2 "2013-09-18T14:58:16Z")
You did not put your trailers.pem in C:\Users\uiop09876\Desktop\Plex\PlexConnect-master\PlexConnect-master\./assets/certificates/ ---
**Author:** ![institute11](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/institute11/32/5926_2.png) [@institute11](https://forums.plex.tv/u/institute11)\ **Post date:** [September 18, 2013, 2:58pm UTC](https://forums.plex.tv/t/trailer-not-available-certificate-not-found/43012/3 "2013-09-18T14:58:43Z")
Your certfile path in settings.cfg looks like it is the problem. Just revert back to the default path “.assets/certificates/trailers.pem” and make sure the trailers.pem is in the correct place. ---
**Author:** ![JuliusMedia](https://avatars.discourse-cdn.com/v4/letter/j/d78d45/32.png) [@JuliusMedia](https://forums.plex.tv/u/JuliusMedia)\ **Post date:** [September 18, 2013, 5:19pm UTC](https://forums.plex.tv/t/trailer-not-available-certificate-not-found/43012/4 "2013-09-18T17:19:44Z")
Where do i get the Trailers.pm from ? i cant finde the file. under the folder certificates the only file is a certificates.txt ---
**Author:** ![baa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/baa/32/2026_2.png) [@baa](https://forums.plex.tv/u/baa)\ **Post date:** [September 18, 2013, 5:38pm UTC](https://forums.plex.tv/t/trailer-not-available-certificate-not-found/43012/5 "2013-09-18T17:38:50Z")
Certificates.txt is a TEXT file. It can be opened: certificates (Mac) - required: Apple Configurator or iPhone Configuration Utility - openssl req -new -nodes -newkey rsa:2048 -out trailers.pem -keyout trailers.key -x509 -days 365 -subj "/C=US/CN=trailers.apple.com" - openssl x509 -in trailers.pem -outform der -out trailers.cer && cat trailers.key \>\> trailers.pem - create aTV profile - install aTV profile (micro USB) (Win) - required: OpenSSL - [http://www.slproweb.com/products/Win32OpenSSL.html](http://www.slproweb.com/products/Win32OpenSSL.html) - required: iPhone Configuration Utility - openssl.exe req -new -nodes -newkey rsa:2048 -out trailers.pem -keyout trailers.key -x509 -days 365 -subj "/C=US/CN=trailers.apple.com" -config openssl.cfg - openssl.exe x509 -in trailers.pem -outform der -out trailers.der - type trailers.key \>\> trailers.pem - create aTV profile - install aTV profile (micro USB)   Thanks to Paul Kehrer (reaperhulk, [http://langui.sh/2013/08/27/appletv-ssl-plexconnect/](http://langui.sh/2013/08/27/appletv-ssl-plexconnect/)) for all his help! ---
**Author:** ![JuliusMedia](https://avatars.discourse-cdn.com/v4/letter/j/d78d45/32.png) [@JuliusMedia](https://forums.plex.tv/u/JuliusMedia)\ **Post date:** [September 18, 2013, 8:24pm UTC](https://forums.plex.tv/t/trailer-not-available-certificate-not-found/43012/6 "2013-09-18T20:24:27Z")
do you think this will be included in the further updated of plexconnect ? if i understand this correctly everyone with the latest version of ATV now has to follow these rather complicated steps right ?  ---
**Author:** ![baa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/baa/32/2026_2.png) [@baa](https://forums.plex.tv/u/baa)\ **Post date:** [September 18, 2013, 8:43pm UTC](https://forums.plex.tv/t/trailer-not-available-certificate-not-found/43012/7 "2013-09-18T20:43:17Z")
Short: No. Yes. Longer: There will never be a certificate added to the source code. This thing has to stay private - you don't want to have your private key leaking around all over the internet, do you? Everyone has to create his own private certificate - you want your aTV trust your own server, no one else, right? Also, it needs to be installed on the aTV using the rather cumbersome "mini USB" solution. For the first installation, we don't know a way around that. ---
**Author:** ![institute11](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/institute11/32/5926_2.png) [@institute11](https://forums.plex.tv/u/institute11)\ **Post date:** [September 18, 2013, 8:43pm UTC](https://forums.plex.tv/t/trailer-not-available-certificate-not-found/43012/8 "2013-09-18T20:43:41Z")
It’s not that hard. Give it a shot. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [December 21, 2019, 12:07am UTC](https://forums.plex.tv/t/trailer-not-available-certificate-not-found/43012/9 "2019-12-21T00:07:02Z")
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