# trailer playback failed
**URL:** https://forums.plex.tv/t/trailer-playback-failed/201452
**Category:** General Discussions
**Created:** [August 5, 2017, 8:20pm UTC](https://forums.plex.tv/t/trailer-playback-failed/201452 "2017-08-05T20:20:22Z")
**Posts on this page:** 2
**Page:** 1
### Author:  [@nonparity](https://forums.plex.tv/u/nonparity)
#### Post date: [August 5, 2017, 8:20pm UTC](https://forums.plex.tv/t/trailer-playback-failed/201452/1 "2017-08-05T20:20:22Z")
When I try to play a trailer in plex I receive a transcoder failed error. The videos inside plex all play fine it is only trailers that are giving the transcoder error. I checked all the settings and codecs which seem fine. I am not sure what else to check or try to fix this. Thanks!
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### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [January 7, 2020, 11:37pm UTC](https://forums.plex.tv/t/trailer-playback-failed/201452/2 "2020-01-07T23:37:18Z")