Trailers aren't working in Plex Media Player but are in other players

plex-media-player

#1

When trying to play a trailer from PMP, I just get to a page that says:

There was a problem playing this item
loading failed

Trailers work in Plex Web.


#2

I’m having a similar issue. I can’t play any trailers or special features using Plex web app from my PC, Xbox One, Vizio, Roku, Firestick, etc. ie: It’s not working at all on any of my devices. :frowning:
I’ve tried going to the Server settings and checking/fixing the Agents;PlexMovie;TheMovieDatabase check boxes as instructed in most FAQ’s pertaining to not being able to view previews.
Anyone have any ideas? I have my Server logs if that would help.
Thanks

Set-Up: NOTE (None will play trailers or special features)
Plex running on a Qnap TVS- 463 NAS with web app on my PC (Everything is hardwired on a gigabit home network)
Home Theater: Plex running on an Xbox One hardwired to gigabit home network and Wi-Fi Firestick running in TV input of Xbox One
Master BR: Plex running on a Vizio 4K TV hardwired to gigabit home network
BR 1-4: Plex running on Vizio TV’s hardwired to gigabit home network
LR: Plex running on an Xbox One hardwired to gigabit home network
Kitchen; Plex running on a Roku device via Wi-Fi


#3

Anybody figured this out yet? Browser plays trailers and extras fine…media player only plays extras that are stored locally, no automatic streamed content.


#4

Appears to be related to how it’s built and or where it’s built from.

The versions I’ve built myself from tv2 & master branch on github both fail to play trailers for some unknown reason.

The .appimage community release can play trailers.


#5

What’s an .appimage community release?


#6

@Skullberry said:
What’s an .appimage community release?


#7

Trailers and extras still don’t seem to be working for me in Plex Media Player. Anyone else having any luck yet?