Hi trumpy81 and thank you for your answer.
Yes Local Assets agent is enabled and sorted to the top of the list
Yes “Find trailers and extras automatically (Plex Pass required)” enabled in the Plex Movie agent.
Yes I know where to find the trailers if they are available.
As I mentioned in my first post my setup have been working up until a couple of weeks ago. I have not changed any settings for the Plex server. Metadata is added automatically to new movies but trailers are not. If I open an movie added a long time ago I will find it with a trailer available, but if I refresh the metadata for that movie the trailer icon disappears. Any ideas on how to trouble shoot this problem?
Thanks, I had to check if you had all bases covered or not and you clearly do, so that's a relief.
The only thing I can tell you is to check the logs, but unfortunately, they will most likely not reveal anything you don't already know.
If it's any consolation, none of my most recent DVD releases have trailers attached yet, however my slightly older releases do have trailers, but I am not sure exactly when those trailers were attached, I did not check to see if they had trailers when I first added them.
Speaking to some other Ninjas, it would appear that trailers are eventually downloaded, but we have no timeframe of when the trailers appear.
Oddly, we compared a recent release that I have no trailers for (Refresh Metadata does not downlaod them either) and another Ninja added the same file and got trailers immediately, so the issue may be regional and possibly connected to data limiting by the online databases.
What does concern me is the fact that your older Movies lose the trailers when you Refresh Metadata.
If you could Refresh Metadata on an older Movie that has a trailer, and then grab your logs a minute later that would be great.
I don't expect to find anything in your logs, but I need to verify that one way or the other.