# Trailers in unavailable Try again later. **URL:** \ **Category:** Apps & Creations\ **Created:** [January 8, 2014, 10:04pm UTC](https://forums.plex.tv/t/trailers-in-unavailable-try-again-later/53331 "2014-01-08T22:04:24Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Pingable](https://avatars.discourse-cdn.com/v4/letter/p/73ab20/32.png) [@Pingable](https://forums.plex.tv/u/Pingable)\ **Post date:** [January 8, 2014, 10:04pm UTC](https://forums.plex.tv/t/trailers-in-unavailable-try-again-later/53331/1 "2014-01-08T22:04:24Z")
- I have spent a good few hours trying to get this to work with no luck. I get the error: Trailers in unavailable Try again later. - The cert installs. PlexConnect runs, and intercepts requests from my ATV...and passes the right ones on. I have tried generating the cert multiple times, no luck. PMS works on other clients, ipads etc.  - Any ideas why this isn't working, all the technical stuff is below. Cheers -   -   - Info: -   - Your ATV model (2 or 3) and firmware version (found under the ATV settings \> general \> about \> Apple TV software):Model: 3, Firmware: 6.0.2 - The DNS server set on the ATV (found under the ATV settings \> general \> network \> DNS): 192.168.1.3 - The device and operating system (including version number) that PlexConnect is installed on: Win 7 64bit - The local IP address of the device that PlexConnect is installed on: 192.168.1.3 - The device and operating system (including version number) that the Plex media server (PMS) is installed on: Win 7 64bit - The Plex media server (PMS) version number you are running ( **do not put 'latest'** ): 0.9.7.12 - The local IP address of the device that the Plex media server (PMS) is installed on: 192.168.1.3 - The content of your 'Settings.cfg' file (if you do not have this file you are running an old version, please update - Note: ip\_dnsmaster = 103.6.212.24 is the IP of my GEO DNS server for unlocking netflix.    [PlexConnect] port\_pms = 32400 port\_webserver = 80 ip\_plexconnect = 0.0.0.0 certfile = ./assets/certificates/trailers.pem ip\_dnsmaster = 103.6.212.24 loglevel = Normal enable\_dnsserver = True logpath = . ip\_pms = 192.168.178.10 enable\_plexgdm = True hosttointercept = trailers.apple.com port\_ssl = 443 enable\_webserver\_ssl = True prevent\_atv\_update = True port\_dnsserver = 53 enable\_plexconnect\_autodetect = True   Log   10:36:18 PlexConnect: started: 10:36:18 10:36:18 PlexConnect: Version: 0.3.1+ 10:36:18 PlexConnect: Python: 2.7.6 (default, Nov 10 2013, 19:24:18) [MSC v.1500 32 bit (Intel)] 10:36:18 PlexConnect: Host OS: win32 10:36:18 PlexConnect: IP\_self: 192.168.1.3 10:36:18 DNSServer: started: 10:36:18 10:36:18 DNSServer: \*\*\* 10:36:18 DNSServer: DNSServer: Serving DNS on 192.168.1.3 port 53. 10:36:18 DNSServer: \*\*\* 10:36:18 WebServer: started: 10:36:18 10:36:18 WebServer: \*\*\* 10:36:18 WebServer: WebServer: Serving HTTP on 192.168.1.3 port 80. 10:36:18 WebServer: \*\*\* 10:36:18 WebServer: started: 10:36:18 10:36:18 WebServer: \*\*\* 10:36:18 WebServer: WebServer: Serving HTTPS on 192.168.1.3 port 443. 10:36:18 WebServer: \*\*\* 11:03:40 PlexConnect: Shutting down. 11:03:40 WebServer: Shutting down. 11:03:40 WebServer: Shutting down. 11:03:41 DNSServer: Shutting down. 11:03:41 PlexConnect: shutdown       ---
**Author:** ![drewbie](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/drewbie/32/6262_2.png) [@drewbie](https://forums.plex.tv/u/drewbie)\ **Post date:** [January 8, 2014, 10:19pm UTC](https://forums.plex.tv/t/trailers-in-unavailable-try-again-later/53331/2 "2014-01-08T22:19:41Z")
Turn loglevel = High, Then Restart Plexconnect and visit Trailers on teh ATV again.  Once you have done this attach the plkexconnect.log file not the output in the command window. ---
**Author:** ![jmcgeejr](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jmcgeejr/32/2488_2.png) [@jmcgeejr](https://forums.plex.tv/u/jmcgeejr)\ **Post date:** [January 8, 2014, 10:24pm UTC](https://forums.plex.tv/t/trailers-in-unavailable-try-again-later/53331/3 "2014-01-08T22:24:23Z")
> - I have spent a good few hours trying to get this to work with no luck. I get the error: Trailers in unavailable Try again later. > > - The cert installs. PlexConnect runs, and intercepts requests from my ATV...and passes the right ones on. I have tried generating the cert multiple times, no luck. PMS works on other clients, ipads etc.  > > - Any ideas why this isn't working, all the technical stuff is below. > > Cheers > > - > - > - Info: > > - > - Your ATV model (2 or 3) and firmware version (found under the ATV settings \> general \> about \> Apple TV software):Model: 3, Firmware: 6.0.2 > > - The DNS server set on the ATV (found under the ATV settings \> general \> network \> DNS): 192.168.1.3 > > - The device and operating system (including version number) that PlexConnect is installed on: Win 7 64bit > > - The local IP address of the device that PlexConnect is installed on: 192.168.1.3 > > - The device and operating system (including version number) that the Plex media server (PMS) is installed on: Win 7 64bit > > - The Plex media server (PMS) version number you are running ( **do not put 'latest'** ): 0.9.7.12 > > - The local IP address of the device that the Plex media server (PMS) is installed on: 192.168.1.3 > > - The content of your 'Settings.cfg' file (if you do not have this file you are running an old version, please update > > - Note: ip\_dnsmaster = 103.6.212.24 is the IP of my GEO DNS server for unlocking netflix.  > > [PlexConnect] > > port\_pms = 32400 > > port\_webserver = 80 > > ip\_plexconnect = 0.0.0.0 > > certfile = ./assets/certificates/trailers.pem > > ip\_dnsmaster = 103.6.212.24 > > loglevel = Normal > > enable\_dnsserver = True > > logpath = . > > ip\_pms = 192.168.178.10 > > enable\_plexgdm = True > > hosttointercept = trailers.apple.com > > port\_ssl = 443 > > enable\_webserver\_ssl = True > > prevent\_atv\_update = True > > port\_dnsserver = 53 > > enable\_plexconnect\_autodetect = True > >   > > Log > >   > > 10:36:18 PlexConnect: started: 10:36:18 > > 10:36:18 PlexConnect: Version: 0.3.1+ > > 10:36:18 PlexConnect: Python: 2.7.6 (default, Nov 10 2013, 19:24:18) [MSC v.1500 32 bit (Intel)] > > 10:36:18 PlexConnect: Host OS: win32 > > 10:36:18 PlexConnect: IP\_self: 192.168.1.3 > > 10:36:18 DNSServer: started: 10:36:18 > > 10:36:18 DNSServer: \*\*\* > > 10:36:18 DNSServer: DNSServer: Serving DNS on 192.168.1.3 port 53. > > 10:36:18 DNSServer: \*\*\* > > 10:36:18 WebServer: started: 10:36:18 > > 10:36:18 WebServer: \*\*\* > > 10:36:18 WebServer: WebServer: Serving HTTP on 192.168.1.3 port 80. > > 10:36:18 WebServer: \*\*\* > > 10:36:18 WebServer: started: 10:36:18 > > 10:36:18 WebServer: \*\*\* > > 10:36:18 WebServer: WebServer: Serving HTTPS on 192.168.1.3 port 443. > > 10:36:18 WebServer: \*\*\* > > 11:03:40 PlexConnect: Shutting down. > > 11:03:40 WebServer: Shutting down. > > 11:03:40 WebServer: Shutting down. > > 11:03:41 DNSServer: Shutting down. > > 11:03:41 PlexConnect: shutdown > >   > >   Have you tried removing the profile and adding it again to the ATV?  i had a problem where after I updated my iOS on the atv, I was trying to update the cert on my atv at the same time to use the new iMovie, and even though it said it was updating the cert via apple configuration tool it needed to be removed first and then added. ---
**Author:** ![Pingable](https://avatars.discourse-cdn.com/v4/letter/p/73ab20/32.png) [@Pingable](https://forums.plex.tv/u/Pingable)\ **Post date:** [January 8, 2014, 10:30pm UTC](https://forums.plex.tv/t/trailers-in-unavailable-try-again-later/53331/4 "2014-01-08T22:30:23Z")
For some reason when I set it to high, it just gives the same log....here's a screen of the console which shows whats happening anyway: [http://i.imgur.com/8BDWumS.jpg](http://i.imgur.com/8BDWumS.jpg) I have tried re-installing the cert a few times also. ---
**Author:** ![jmcgeejr](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jmcgeejr/32/2488_2.png) [@jmcgeejr](https://forums.plex.tv/u/jmcgeejr)\ **Post date:** [January 8, 2014, 10:43pm UTC](https://forums.plex.tv/t/trailers-in-unavailable-try-again-later/53331/5 "2014-01-08T22:43:54Z")
just for the heck of it can you see if you can view [https://192.168.1.3](https://192.168.1.3) view it from any other device other than the windows box itself, see if you have a firewall issue happening, look to see if it pops up with a cert error if so that's a plus.   Also how is the windows box connected to network and how is your atv connected?   ---
**Author:** ![f00b4r](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/f00b4r/32/768_2.png) [@f00b4r](https://forums.plex.tv/u/f00b4r)\ **Post date:** [January 8, 2014, 10:44pm UTC](https://forums.plex.tv/t/trailers-in-unavailable-try-again-later/53331/6 "2014-01-08T22:44:12Z")
> For some reason when I set it to high, it just gives the same log....here's a screen of the console which shows whats happening anyway: > [http://i.imgur.com/8BDWumS.jpg](http://i.imgur.com/8BDWumS.jpg) >   > I have tried re-installing the cert a few times also. It is "High", note the capital. Make sure you delete the cert profile on the ATV before reinstalling. ---
**Author:** ![Pingable](https://avatars.discourse-cdn.com/v4/letter/p/73ab20/32.png) [@Pingable](https://forums.plex.tv/u/Pingable)\ **Post date:** [January 9, 2014, 12:27am UTC](https://forums.plex.tv/t/trailers-in-unavailable-try-again-later/53331/7 "2014-01-09T00:27:37Z")
Here a full log file: [http://pastebin.com/2tKU8ZzT](http://pastebin.com/2tKU8ZzT) Needed a capital H.  When I go to [https://192.168.1.3/](https://192.168.1.3/) on any device I get: ``` Error response ``` Error code 403. Message: Not Serving Client 192.168.1.3. Error code explanation: 403 = Request forbidden -- authorization will not help. ---
**Author:** ![jmcgeejr](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jmcgeejr/32/2488_2.png) [@jmcgeejr](https://forums.plex.tv/u/jmcgeejr)\ **Post date:** [January 9, 2014, 12:32am UTC](https://forums.plex.tv/t/trailers-in-unavailable-try-again-later/53331/8 "2014-01-09T00:32:28Z")
That means you have a firewall issue, most people dont realize that even with your windows firewall disabled a lot of antivirus programs have firewalls built into them as well.  To test, open [https://192.168.1.3](https://192.168.1.3) from your windows box itself, I bet it works, you should get a cert error. ---
**Author:** ![Pingable](https://avatars.discourse-cdn.com/v4/letter/p/73ab20/32.png) [@Pingable](https://forums.plex.tv/u/Pingable)\ **Post date:** [January 9, 2014, 12:37am UTC](https://forums.plex.tv/t/trailers-in-unavailable-try-again-later/53331/9 "2014-01-09T00:37:24Z")
> That means you have a firewall issue, most people dont realize that even with your windows firewall disabled a lot of antivirus programs have firewalls built into them as well.  To test, open [https://192.168.1.3](https://192.168.1.3) from your windows box itself, I bet it works, you should get a cert error. I get the same error on an ipad and on the windows machine....both have a trusted certificate challenge before the error loads though.  ---
**Author:** ![Pingable](https://avatars.discourse-cdn.com/v4/letter/p/73ab20/32.png) [@Pingable](https://forums.plex.tv/u/Pingable)\ **Post date:** [January 9, 2014, 12:40am UTC](https://forums.plex.tv/t/trailers-in-unavailable-try-again-later/53331/10 "2014-01-09T00:40:37Z")
When I view [http://192.168.1.3:32400/web/index.html](http://192.168.1.3:32400/web/index.html) I see my plex dash.... no https?? ---
**Author:** ![f00b4r](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/f00b4r/32/768_2.png) [@f00b4r](https://forums.plex.tv/u/f00b4r)\ **Post date:** [January 9, 2014, 12:40am UTC](https://forums.plex.tv/t/trailers-in-unavailable-try-again-later/53331/11 "2014-01-09T00:40:52Z")
> [@](#): > > Here a full log file: [http://pastebin.com/2tKU8ZzT](http://pastebin.com/2tKU8ZzT) > > Needed a capital H. > > When I go to [https://192.168.1.3/](https://192.168.1.3/) on any device > > I get: Error response > Error code 403. > Message: Not Serving Client 192.168.1.3. > Error code explanation: 403 = Request forbidden – authorization will not help. That is expected behaviour from another client that doesn’t have the ATV user string. ---
**Author:** ![f00b4r](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/f00b4r/32/768_2.png) [@f00b4r](https://forums.plex.tv/u/f00b4r)\ **Post date:** [January 9, 2014, 12:42am UTC](https://forums.plex.tv/t/trailers-in-unavailable-try-again-later/53331/12 "2014-01-09T00:42:55Z")
According to the log you are not running the same firmware version that you posted, this is probably the issue. ---
**Author:** ![jmcgeejr](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jmcgeejr/32/2488_2.png) [@jmcgeejr](https://forums.plex.tv/u/jmcgeejr)\ **Post date:** [January 9, 2014, 12:51am UTC](https://forums.plex.tv/t/trailers-in-unavailable-try-again-later/53331/13 "2014-01-09T00:51:31Z")
Sorry I just glanced your error, yes foob is correct, that is correct ssl error, and looking at your logs it shows you have IOS 6 (5.1 for atv installed) I dont know if that version works with the method you are testing with.  Since it's atv3 you should update to a newer version.   Also you're running a much older version of Plex Media Server at 9.7.12 you should update that as well. ---
**Author:** ![f00b4r](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/f00b4r/32/768_2.png) [@f00b4r](https://forums.plex.tv/u/f00b4r)\ **Post date:** [January 9, 2014, 12:53am UTC](https://forums.plex.tv/t/trailers-in-unavailable-try-again-later/53331/14 "2014-01-09T00:53:21Z")
The newest commit gets round the pre play screen error on 5.1 but you won’t be able to select subs or audio track. As said it would be best to update your firmware. ---
**Author:** ![Pingable](https://avatars.discourse-cdn.com/v4/letter/p/73ab20/32.png) [@Pingable](https://forums.plex.tv/u/Pingable)\ **Post date:** [January 9, 2014, 1:07am UTC](https://forums.plex.tv/t/trailers-in-unavailable-try-again-later/53331/15 "2014-01-09T01:07:43Z")
Ok, so I am updating plex media server.... I was using plex with media link on an LG TV so had turned off updates, as that is pretty temperamental.  What zip should I be using for Plexconnect: The main one here:[https://github.com/iBaa/PlexConnect](https://github.com/iBaa/PlexConnect) ---
**Author:** ![Pingable](https://avatars.discourse-cdn.com/v4/letter/p/73ab20/32.png) [@Pingable](https://forums.plex.tv/u/Pingable)\ **Post date:** [January 9, 2014, 1:16am UTC](https://forums.plex.tv/t/trailers-in-unavailable-try-again-later/53331/16 "2014-01-09T01:16:39Z")
When I go into the apple Tv dash, it say 6.0.2, but the log file says 5.1...which is weird right?  ---
**Author:** ![f00b4r](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/f00b4r/32/768_2.png) [@f00b4r](https://forums.plex.tv/u/f00b4r)\ **Post date:** [January 9, 2014, 1:16am UTC](https://forums.plex.tv/t/trailers-in-unavailable-try-again-later/53331/17 "2014-01-09T01:16:58Z")
Yep. Just copy the certs folder and optionally the settings.cfg file from your old PlexConnect folder. ---
**Author:** ![Pingable](https://avatars.discourse-cdn.com/v4/letter/p/73ab20/32.png) [@Pingable](https://forums.plex.tv/u/Pingable)\ **Post date:** [January 9, 2014, 1:29am UTC](https://forums.plex.tv/t/trailers-in-unavailable-try-again-later/53331/18 "2014-01-09T01:29:32Z")
I only started playing with this last night. so I don't have an old folder so to speak. I was using [https://github.com/iBaa/PlexConnect/archive/master.zip](https://github.com/iBaa/PlexConnect/archive/master.zip) for my install...  PMS has been updated to the latest. My firmware is up-to-date as far as I can tell. (Dash says 6.0.2)  Still no luck: Log file: [http://pastebin.com/iUttjDhd](http://pastebin.com/iUttjDhd) ---
**Author:** ![Pingable](https://avatars.discourse-cdn.com/v4/letter/p/73ab20/32.png) [@Pingable](https://forums.plex.tv/u/Pingable)\ **Post date:** [January 9, 2014, 1:59am UTC](https://forums.plex.tv/t/trailers-in-unavailable-try-again-later/53331/19 "2014-01-09T01:59:57Z")
Here's a full log including a certificate install...which shows the wrong firmware ... wtf : [http://pastebin.com/cP3cDaHr](http://pastebin.com/cP3cDaHr) Am I missing something about the firmware...the apple TV dash says 6.0.2, and for some reason PlexConnect, thinks 5.1.  User agent shows  1. User-Agent: iTunes-AppleTV/6.0.2 (3; 8GB; dt:12) Yet further down: 1. {'aTVScreenResolution': '720', 'aTVFirmwareVersion': '5.1', 'aTVLanguage': 'en', 'aTVAddress': '192.168.1.19'} 2. 14:57:29 WebServer: additional arguments: ---
**Author:** ![baa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/baa/32/2026_2.png) [@baa](https://forums.plex.tv/u/baa)\ **Post date:** [January 9, 2014, 6:35am UTC](https://forums.plex.tv/t/trailers-in-unavailable-try-again-later/53331/20 "2014-01-09T06:35:46Z")
5.1 is the default, if 'X-Apple-TV-Version' is not found in the http headers... maybe it got reworded with iOS 6.0.2? Let me check. [Next page](https://forums.plex.tv/t/trailers-in-unavailable-try-again-later/53331.md?page=2)