# Trailers is unavailable. Try again later. **URL:** \ **Category:** Apps & Creations\ **Created:** [June 13, 2013, 9:44pm UTC](https://forums.plex.tv/t/trailers-is-unavailable-try-again-later/36268 "2013-06-13T21:44:06Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![alex1399](https://avatars.discourse-cdn.com/v4/letter/a/f6c823/32.png) [@alex1399](https://forums.plex.tv/u/alex1399)\ **Post date:** [June 13, 2013, 9:44pm UTC](https://forums.plex.tv/t/trailers-is-unavailable-try-again-later/36268/1 "2013-06-13T21:44:06Z")
Hello,   i still get the "Trailers is unavailable. Try again later." message on Apple TV (3) although the log looks fine to me. See here: [http://pastebin.com/YEm5nGZW](http://pastebin.com/YEm5nGZW) My Apple TV 3 Firmware is 5.2.1 PMS runs on my Mac Mini. IP Address: 192.168.1.2 PlexConnect also runs on the Mac Mini. Mac Mini has OSX Mountain Lion. Media is stored on external harddrive. PlexConnect Version (most recent one: 13.06.2013 23:44) DNS is set to 192.168.1.1 Settings.cfg looks like this: [http://pastebin.com/GmVKrmAU](http://pastebin.com/GmVKrmAU)     So all the other channels (Youtube, etc.) work fine over the DNS, but when i launch the Trailers app, it just shows "Trailers is unavailable. Try again later.". I never saw the plex menu, although the log correctly says "\*\*\*intercept request". Any ideas? ---
**Author:** ![f00b4r](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/f00b4r/32/768_2.png) [@f00b4r](https://forums.plex.tv/u/f00b4r)\ **Post date:** [June 13, 2013, 10:09pm UTC](https://forums.plex.tv/t/trailers-is-unavailable-try-again-later/36268/2 "2013-06-13T22:09:12Z")
The DNS server setting on your ATV is set to 192.168.1.2 right? ---
**Author:** ![alex1399](https://avatars.discourse-cdn.com/v4/letter/a/f6c823/32.png) [@alex1399](https://forums.plex.tv/u/alex1399)\ **Post date:** [June 15, 2013, 7:52am UTC](https://forums.plex.tv/t/trailers-is-unavailable-try-again-later/36268/3 "2013-06-15T07:52:48Z")
Yes it is. Otherwise the trailer-app would work normally. ---
**Author:** ![baa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/baa/32/2026_2.png) [@baa](https://forums.plex.tv/u/baa)\ **Post date:** [June 15, 2013, 8:15am UTC](https://forums.plex.tv/t/trailers-is-unavailable-try-again-later/36268/4 "2013-06-15T08:15:06Z")
\>\> I never saw the plex menu, although the log correctly says "\*\*\*intercept request". Any ideas? According to your logs, WebServer isn't triggered. Firewall? Port changes? ---
**Author:** ![alex1399](https://avatars.discourse-cdn.com/v4/letter/a/f6c823/32.png) [@alex1399](https://forums.plex.tv/u/alex1399)\ **Post date:** [June 15, 2013, 10:00am UTC](https://forums.plex.tv/t/trailers-is-unavailable-try-again-later/36268/5 "2013-06-15T10:00:52Z")
Firewall is active but it is on "allow incoming connection" for Plex, Plex DLNA Server and Plex Media Server. No port changes. ---
**Author:** ![baa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/baa/32/2026_2.png) [@baa](https://forums.plex.tv/u/baa)\ **Post date:** [June 15, 2013, 10:37am UTC](https://forums.plex.tv/t/trailers-is-unavailable-try-again-later/36268/6 "2013-06-15T10:37:36Z")
Firewall: what about PlexConnect/Python? ---
**Author:** ![alex1399](https://avatars.discourse-cdn.com/v4/letter/a/f6c823/32.png) [@alex1399](https://forums.plex.tv/u/alex1399)\ **Post date:** [June 15, 2013, 1:36pm UTC](https://forums.plex.tv/t/trailers-is-unavailable-try-again-later/36268/7 "2013-06-15T13:36:28Z")
I turned the firewall off and it still has the same problem. ---
**Author:** ![VBPLEX](https://avatars.discourse-cdn.com/v4/letter/v/9de0a6/32.png) [@VBPLEX](https://forums.plex.tv/u/VBPLEX)\ **Post date:** [June 15, 2013, 5:23pm UTC](https://forums.plex.tv/t/trailers-is-unavailable-try-again-later/36268/8 "2013-06-15T17:23:58Z")
I have the same problem. I have two apple tv. The first one is working great (IOS 5.2) The second one is running IOS 5.0.2, same error. I have attached two screenshots of my ATVs. I don't know if it's related but you can see that the home screen isn't the same on both devices . both are jailbroken.  ---
**Author:** ![baa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/baa/32/2026_2.png) [@baa](https://forums.plex.tv/u/baa)\ **Post date:** [June 15, 2013, 6:05pm UTC](https://forums.plex.tv/t/trailers-is-unavailable-try-again-later/36268/9 "2013-06-15T18:05:16Z")
\>\> I have the same problem. No, it's not the same problem - at least as far as I can understand. Alex1399 isn't getting any Plex content - or is he? You are set up and browsing your library... 5.0.2 doesn't support the NavBar in trailers app. Therefor you get that ugly, but fully functional fall back. It is not an error... it's a feature. By the way... how is PlexConnect handling those two aTV in parallel? Any issues? ---
**Author:** ![VBPLEX](https://avatars.discourse-cdn.com/v4/letter/v/9de0a6/32.png) [@VBPLEX](https://forums.plex.tv/u/VBPLEX)\ **Post date:** [June 15, 2013, 6:17pm UTC](https://forums.plex.tv/t/trailers-is-unavailable-try-again-later/36268/10 "2013-06-15T18:17:58Z")
Baa, ok I read Alex1399's post again. It seems he gets this message as soon as he start 'trailers'. I get the exact same message but it's when I start a movie. I can get into the application, I can browse, etc... So I can't really answer you right now with the ATV in parallel...I'll need to get this working. ---
**Author:** ![VBPLEX](https://avatars.discourse-cdn.com/v4/letter/v/9de0a6/32.png) [@VBPLEX](https://forums.plex.tv/u/VBPLEX)\ **Post date:** [June 15, 2013, 6:20pm UTC](https://forums.plex.tv/t/trailers-is-unavailable-try-again-later/36268/11 "2013-06-15T18:20:04Z")
I can make a video if you want ---
**Author:** ![baa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/baa/32/2026_2.png) [@baa](https://forums.plex.tv/u/baa)\ **Post date:** [June 15, 2013, 6:20pm UTC](https://forums.plex.tv/t/trailers-is-unavailable-try-again-later/36268/12 "2013-06-15T18:20:58Z")
dentifrice: Which version of PlexConnect? The latest? Check this... [http://forums.plexapp.com/index.php/topic/70195-getting-an-error-when-accessing-the-pre-play-screen-read-this/](http://forums.plexapp.com/index.php/topic/70195-getting-an-error-when-accessing-the-pre-play-screen-read-this/) ---
**Author:** ![VBPLEX](https://avatars.discourse-cdn.com/v4/letter/v/9de0a6/32.png) [@VBPLEX](https://forums.plex.tv/u/VBPLEX)\ **Post date:** [June 15, 2013, 6:38pm UTC](https://forums.plex.tv/t/trailers-is-unavailable-try-again-later/36268/13 "2013-06-15T18:38:57Z")
ok let me verify this and download latest version ---
**Author:** ![VBPLEX](https://avatars.discourse-cdn.com/v4/letter/v/9de0a6/32.png) [@VBPLEX](https://forums.plex.tv/u/VBPLEX)\ **Post date:** [June 15, 2013, 6:56pm UTC](https://forums.plex.tv/t/trailers-is-unavailable-try-again-later/36268/14 "2013-06-15T18:56:54Z")
I update PMS and Plexconnect and now it works ! I'll try to use both ATV to see how it goes ---
**Author:** ![VBPLEX](https://avatars.discourse-cdn.com/v4/letter/v/9de0a6/32.png) [@VBPLEX](https://forums.plex.tv/u/VBPLEX)\ **Post date:** [June 15, 2013, 7:08pm UTC](https://forums.plex.tv/t/trailers-is-unavailable-try-again-later/36268/15 "2013-06-15T19:08:57Z")
It seems to work great with both at the same time ! ---
**Author:** ![alex1399](https://avatars.discourse-cdn.com/v4/letter/a/f6c823/32.png) [@alex1399](https://forums.plex.tv/u/alex1399)\ **Post date:** [June 15, 2013, 8:12pm UTC](https://forums.plex.tv/t/trailers-is-unavailable-try-again-later/36268/16 "2013-06-15T20:12:12Z")
For me the problem still exisists DIRECTLY after launching the trailers app it gets the error message. PMS and Plexconnect are up-to-date. ---
**Author:** ![baa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/baa/32/2026_2.png) [@baa](https://forums.plex.tv/u/baa)\ **Post date:** [June 15, 2013, 8:17pm UTC](https://forums.plex.tv/t/trailers-is-unavailable-try-again-later/36268/17 "2013-06-15T20:17:52Z")
On your PlexConnect-machine: 1) Open Safari and point it to the PMS\_Addr - in your case 192.168.1.2:32400. Does PMS return an XML? Well, why wouldn't it... 2) in settings.cfg set loglevel to High. Rerun. Post "PlexConnect.log" again. ---
**Author:** ![alex1399](https://avatars.discourse-cdn.com/v4/letter/a/f6c823/32.png) [@alex1399](https://forums.plex.tv/u/alex1399)\ **Post date:** [June 15, 2013, 8:24pm UTC](https://forums.plex.tv/t/trailers-is-unavailable-try-again-later/36268/18 "2013-06-15T20:24:54Z")
XML gets returned. High level log: [http://pastebin.com/dEjuuRPi](http://pastebin.com/dEjuuRPi) \* i just updated the log since i did not capture everything the first time \* ---
**Author:** ![baa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/baa/32/2026_2.png) [@baa](https://forums.plex.tv/u/baa)\ **Post date:** [June 16, 2013, 7:31am UTC](https://forums.plex.tv/t/trailers-is-unavailable-try-again-later/36268/19 "2013-06-16T07:31:02Z")
Log looks perfect to me. Do you have a second computer to help in debugging? From there use a Browser and try to request a PlexConnect page: "[http://192.168.1.2](http://192.168.1.2)" should actually do the trick. Since it won't be an aTV, I would expect a 403, "Not Serving Client \<..\>" message. ---
**Author:** ![alex1399](https://avatars.discourse-cdn.com/v4/letter/a/f6c823/32.png) [@alex1399](https://forums.plex.tv/u/alex1399)\ **Post date:** [June 16, 2013, 9:36am UTC](https://forums.plex.tv/t/trailers-is-unavailable-try-again-later/36268/20 "2013-06-16T09:36:30Z")
I almost thought it would work now, cause when i followed your instructions i figured out, that a pow-server (for ruby-on-rails-development) was running on port 80, so when i visit (192.168.1.2) from a different computer (or just try "localhost" on the current one) POW responded. Unfortunately after shutting down POW the problem still exist... \*Update:\* I found something interesting in the POW documentation: "The firewall rule installed by Pow redirects all incoming traffic on port 80 to port 20559, where Pow runs. This means if you have another web server running on port 80, like the Apache that comes with Mac OS X, it will be inaccessible without either disabling the firewall rule or updating that server's configuration to listen on another port." So i somehow have to find where to change this firewall rule. [Next page](https://forums.plex.tv/t/trailers-is-unavailable-try-again-later/36268.md?page=2)