# Trailers is unavailable **URL:** \ **Category:** Apps & Creations\ **Created:** [March 27, 2015, 8:54pm UTC](https://forums.plex.tv/t/trailers-is-unavailable/98129 "2015-03-27T20:54:06Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![joshuamc](https://avatars.discourse-cdn.com/v4/letter/j/3e96dc/32.png) [@joshuamc](https://forums.plex.tv/u/joshuamc)\ **Post date:** [March 27, 2015, 8:54pm UTC](https://forums.plex.tv/t/trailers-is-unavailable/98129/1 "2015-03-27T20:54:06Z")
Just bought myself a new hard drive and struggling to get plex connect working. On my old hard drive it worked like a charm.   **Your ATV model:** Apple tv 3 (7.0.1)   **The DNS server set on the ATV: ** 192.168.1.3   **The local IP address of the device that PlexConnect is installed on:** 192.168.1.3   **The device and operating system (including version number) that PlexConnect is installed on:** Windows 8.1   **The device and operating system (including version number) that the Plex media server (PMS) is installed on:** Windows 8.1   **The Plex media server (PMS) version number you are running (do not put ‘latest'):** 0.9.11.7    **The local IP address of the device that the Plex media server is installed on:** 192.168.1.3   **The PlexConnect version number:** Downloaded today   **The contents of your 'Settings.cfg' file:**   [PlexConnect] enable\_plexgdm = True ip\_pms = 192.168.178.10 port\_pms = 32400 enable\_dnsserver = True port\_dnsserver = 53 ip\_dnsmaster = 8.8.8.8 prevent\_atv\_update = True enable\_plexconnect\_autodetect = True ip\_plexconnect = 0.0.0.0 hosttointercept = trailers.apple.com port\_webserver = 80 enable\_webserver\_ssl = True port\_ssl = 443 certfile = ./assets/certificates/trailers.pem allow\_gzip\_atv = False allow\_gzip\_pmslocal = False allow\_gzip\_pmsremote = True loglevel = Normal logpath = .       **A detailed description of the issue (the clearer you can make this the better):** When i click on trailers it says “trailers is unavailable. Try again later   **Log File:**   20:47:19 PlexConnect: started: 20:47:19 20:47:19 PlexConnect: Version: 0.5-dev 20:47:19 PlexConnect: Python: 2.7.9 (default, Dec 10 2014, 12:24:55) [MSC v.1500 32 bit (Intel)] 20:47:19 PlexConnect: Host OS: win32 20:47:19 PlexConnect: PILBackgrounds: Is PIL installed? False 20:47:19 Settings: getsetting enable\_plexconnect\_autodetect=True 20:47:19 PlexConnect: IP\_self: 192.168.1.3 20:47:19 Settings: getsetting hosttointercept=trailers.apple.com 20:47:19 Settings: getsetting enable\_dnsserver=True 20:47:19 DNSServer: started: 20:47:19 20:47:19 Settings: getsetting port\_dnsserver=53 20:47:19 Settings: getsetting ip\_dnsmaster=8.8.8.8 20:47:19 Settings: getsetting prevent\_atv\_update=True 20:47:19 DNSServer: \*\*\* 20:47:19 DNSServer: DNSServer: Serving DNS on 192.168.1.3 port 53. 20:47:19 DNSServer: intercept: ['trailers.apple.com'] =\> 192.168.1.3 20:47:19 DNSServer: restrain: ['mesu.apple.com', 'appldnld.apple.com', 'appldnld.apple.com.edgesuite.net'] =\> 127.0.0.1 20:47:19 DNSServer: forward other to higher level DNS: 8.8.8.8 20:47:19 DNSServer: \*\*\* 20:47:19 WebServer: started: 20:47:19 20:47:19 Settings: getsetting port\_webserver=80 20:47:19 WebServer: \*\*\* 20:47:19 WebServer: WebServer: Serving HTTP on 192.168.1.3 port 80. 20:47:19 WebServer: \*\*\* 20:47:19 Settings: getsetting enable\_webserver\_ssl=True 20:47:19 WebServer: started: 20:47:19 20:47:19 Settings: getsetting port\_ssl=443 20:47:19 Settings: getsetting certfile=./assets/certificates/trailers.pem 20:47:19 Settings: getsetting certfile=./assets/certificates/trailers.pem 20:47:19 WebServer: \*\*\* 20:47:19 WebServer: WebServer: Serving HTTPS on 192.168.1.3 port 443. 20:47:19 WebServer: \*\*\* 20:47:35 DNSServer: DNS request received! 20:47:35 DNSServer: Source: ('192.168.1.82', 57837) 20:47:35 DNSServer: Domain: trailers.apple.com 20:47:35 DNSServer: \*\*\*intercept request 20:47:35 DNSServer: -\> DNS response: 192.168.1.3 20:47:54 PlexConnect: Shutting down. 20:47:54 WebServer: Shutting down (HTTP). 20:47:54 WebServer: Shutting down (HTTPS). 20:47:55 DNSServer: Shutting down. 20:47:55 PlexConnect: shutdown     Thanks ---
**Author:** ![wahlman.j](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/wahlman.j/32/6441_2.png) [@wahlman.j](https://forums.plex.tv/u/wahlman.j)\ **Post date:** [March 27, 2015, 9:01pm UTC](https://forums.plex.tv/t/trailers-is-unavailable/98129/2 "2015-03-27T21:01:36Z")
Have you rebooted your aTV after loading your certs? Did you follow this guide: [Wiki - Install Guide](https://github.com/iBaa/PlexConnect/wiki/Install-Guide) Any antivirus, firewall, virtual machine software? ---
**Author:** ![joshuamc](https://avatars.discourse-cdn.com/v4/letter/j/3e96dc/32.png) [@joshuamc](https://forums.plex.tv/u/joshuamc)\ **Post date:** [March 27, 2015, 9:07pm UTC](https://forums.plex.tv/t/trailers-is-unavailable/98129/3 "2015-03-27T21:07:58Z")
Do i need to add new certs? The apple tv was already set up.  I have restarted the apple tv. I am using the same static ip address which i used before. Shall i change this to something else or not? Thanks ---
**Author:** ![wahlman.j](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/wahlman.j/32/6441_2.png) [@wahlman.j](https://forums.plex.tv/u/wahlman.j)\ **Post date:** [March 27, 2015, 9:10pm UTC](https://forums.plex.tv/t/trailers-is-unavailable/98129/4 "2015-03-27T21:10:19Z")
I would generate/load new certs on the host and aTV then reboot the aTV to rule out the certs as being the issue. ---
**Author:** ![baa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/baa/32/2026_2.png) [@baa](https://forums.plex.tv/u/baa)\ **Post date:** [March 27, 2015, 9:20pm UTC](https://forums.plex.tv/t/trailers-is-unavailable/98129/5 "2015-03-27T21:20:17Z")
> Do i need to add new certs? The apple tv was already set up.  Did you create new certs on your PlexConnect host? If so... yes, you need the same certs on aTV. ---
**Author:** ![joshuamc](https://avatars.discourse-cdn.com/v4/letter/j/3e96dc/32.png) [@joshuamc](https://forums.plex.tv/u/joshuamc)\ **Post date:** [March 27, 2015, 9:22pm UTC](https://forums.plex.tv/t/trailers-is-unavailable/98129/6 "2015-03-27T21:22:14Z")
> I would generate/load new certs on the host and aTV then reboot the aTV to rule out the certs as being the issue. You sir are a legend. thank you it is working now i will do the same on my other apple tv ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [January 8, 2020, 6:55pm UTC](https://forums.plex.tv/t/trailers-is-unavailable/98129/7 "2020-01-08T18:55:21Z")