# Trailers not available... ATV3 **URL:** \ **Category:** Apps & Creations\ **Created:** [September 24, 2013, 4:47pm UTC](https://forums.plex.tv/t/trailers-not-available-atv3/43354 "2013-09-24T16:47:13Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![Steve-Ot](https://avatars.discourse-cdn.com/v4/letter/s/4af34b/32.png) [@Steve-Ot](https://forums.plex.tv/u/Steve-Ot)\ **Post date:** [September 24, 2013, 4:47pm UTC](https://forums.plex.tv/t/trailers-not-available-atv3/43354/1 "2013-09-24T16:47:13Z")
Got my Apple TV this morning and been working on the Plex Connect all day (over 6 hrs). Been through many problems and fixed a lot but still can't get my ATC to connect with Plex. - Your ATV model (2 or 3) and firmware version (found under the ATV settings \> general \> about \> Apple TV software):  **ATV 3 - iOS 6.0**   - The DNS server set on the ATV (found under the ATV settings \> general \> network \> DNS): **Default: 192.168.2.254**   - The device and operating system (including version number) that PlexConnect is installed on: **Windows 7 Ultimate SP 1 64-bit PC**   - The local IP address of the device that PlexConnect is installed on: **192.168.2.254**   - The device and operating system (including version number) that the Plex media server (PMS) is installed on: **Windows 7 Ultimate SP 1 64-bit PC (Same PC)**   - The Plex media server (PMS) version number you are running (\*\*do not put 'latest'\*\*): **0.9.8.6.175-88ffbb2**   - The local IP address of the device that the Plex media server (PMS) is installed on: **192.168.2.254**   - The PlexConnect version number. If using Github source then a time and date of download (look at the creation date of the folder) and if you are using any testing branch e.g. the Elan/PlexInc one. **September 24th 12:00 PM Amsterdam**   - The content of your 'Settings.cfg' file (if you do not have this file you are running an old version, please update) - A  **detailed description of the issue**  (the clearer you can make this the better): **When I start the Trailers App, it says "Trailers not available. Try again later".  I followed multiple guides and one thing that keeps occuring is when I want to install/import the cert it says "Internal error", but I can install anyway (see attachement)**   - Ensure you post your  **'PlexConnect.log'**  file to pastebin and post the link ('PlexConnect.log' is located in your PlexConnect folder). If possible, follow these steps to create a "more detailed fresh" one: [http://pastebin.com/6ZzLcdqb](http://pastebin.com/6ZzLcdqb) ---
**Author:** ![GeoffKennedy](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/geoffkennedy/32/6713_2.png) [@GeoffKennedy](https://forums.plex.tv/u/GeoffKennedy)\ **Post date:** [September 24, 2013, 7:06pm UTC](https://forums.plex.tv/t/trailers-not-available-atv3/43354/2 "2013-09-24T19:06:02Z")
so you "gave" your AppleTV the cert file with the iPhone method? ---
**Author:** ![Steve-Ot](https://avatars.discourse-cdn.com/v4/letter/s/4af34b/32.png) [@Steve-Ot](https://forums.plex.tv/u/Steve-Ot)\ **Post date:** [September 24, 2013, 7:18pm UTC](https://forums.plex.tv/t/trailers-not-available-atv3/43354/3 "2013-09-24T19:18:54Z")
Yes ---
**Author:** ![GeoffKennedy](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/geoffkennedy/32/6713_2.png) [@GeoffKennedy](https://forums.plex.tv/u/GeoffKennedy)\ **Post date:** [September 24, 2013, 8:56pm UTC](https://forums.plex.tv/t/trailers-not-available-atv3/43354/4 "2013-09-24T20:56:19Z")
> Yes hmm. I say start from scratch if you can and try to replicate the problem. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [December 21, 2019, 12:09am UTC](https://forums.plex.tv/t/trailers-not-available-atv3/43354/5 "2019-12-21T00:09:27Z")
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