# Trailers Not Available Setup Problems **URL:** \ **Category:** Apps & Creations\ **Created:** [September 3, 2013, 5:18pm UTC](https://forums.plex.tv/t/trailers-not-available-setup-problems/41950 "2013-09-03T17:18:46Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![WeeMal](https://avatars.discourse-cdn.com/v4/letter/w/9e8a1a/32.png) [@WeeMal](https://forums.plex.tv/u/WeeMal)\ **Post date:** [September 3, 2013, 5:18pm UTC](https://forums.plex.tv/t/trailers-not-available-setup-problems/41950/1 "2013-09-03T17:18:46Z")
Sorry, another one of the trailers not available posts :(   I'm running PlexConnect from the 1st September and PMS version 0.9.8.5 on the same Windows 7 Ultimate box 192.168.1.82.  Python is version 2.7.5.  ATV is ATV3 version 5.3(6105).  I'm in the UK.   My settings.cfg -   [PlexConnect] logpath = . enable\_dnsserver = True ip\_webserver = 0.0.0.0 prevent\_atv\_update = True port\_dnsserver = 53 enable\_plexconnect\_autodetect = True port\_pms = 32400 port\_webserver = 80 ip\_plexconnect = 0.0.0.0 certfile = C:\PlexConnect\assets\certificates railers.pem ip\_dnsmaster = 8.8.8.8 loglevel = Normal ip\_pms = 192.168.178.10 enable\_plexgdm = True port\_ssl = 443   Link to my log - [http://pastebin.com/2GS1JwAz](http://pastebin.com/2GS1JwAz)   I followed the instructions on installing the certificate from a Windows machine but no luck.  I noticed something, it may be nothing, in the console of the iPhone Configuration Utility under the AppleTV console when I was installing the certificate on it -   Dec 31 16:01:38 Apple-TV mc\_mobile\_tunnel[87] : (Note ) MC: mc\_mobile\_tunnel starting. Dec 31 16:01:38 Apple-TV profiled[60] : (Note ) MC: Profile fix12 queued for installation. Dec 31 16:01:38 Apple-TV mc\_mobile\_tunnel[87] : (Note ) MC: mc\_mobile\_tunnel shutting down. Dec 31 16:01:38 Apple-TV profiled[60] : (Note ) MC: Checking for MDM installation... Dec 31 16:01:38 Apple-TV profiled[60] : (Note ) MC: ...finished checking for MDM installation. Dec 31 16:01:38 Apple-TV profiled[60] : (Note ) MC: Beginning profile installation... **Dec 31 16:01:38 Apple-TV profiled[60] : Dec 31 16:01:38  SecTrustEvaluate  [leaf AnchorTrusted]** Dec 31 16:01:38 Apple-TV profiled[60] : (Note ) MC: Profile fix12 installed. Dec 31 16:01:38 Apple-TV awdd[88] : libMobileGestalt copySystemVersionDictionaryValue: Could not lookup ReleaseType from system version dictionary Dec 31 16:01:38 Apple-TV awdd[88] : CoreLocation: CLClient is deprecated. Will be obsolete soon. Dec 31 16:01:38 Apple-TV mc\_mobile\_tunnel[89] : (Note ) MC: mc\_mobile\_tunnel starting. Dec 31 16:01:38 Apple-TV mc\_mobile\_tunnel[89] : (Note ) MC: mc\_mobile\_tunnel shutting down. Dec 31 16:01:39 Apple-TV mc\_mobile\_tunnel[90] : (Note ) MC: mc\_mobile\_tunnel starting. Dec 31 16:01:39 Apple-TV mc\_mobile\_tunnel[90] : (Note ) MC: mc\_mobile\_tunnel shutting down.   Also, when I click on the Trailers icon it reports the following to the console -   **Sep  3 10:01:29 Apple-TV AppleTV[68] : Sep  3 10:01:29  SecTrustEvaluate  [leaf ValidLeaf ValidRoot]**   I did a bit of digging and apparently that error is a trust issue with self signed certificates.  It might be a red herring but anyone have any ideas what could be wrong? ---
**Author:** ![K\_Davion](https://avatars.discourse-cdn.com/v4/letter/k/c4cdca/32.png) [@K\_Davion](https://forums.plex.tv/u/K_Davion)\ **Post date:** [September 4, 2013, 4:49am UTC](https://forums.plex.tv/t/trailers-not-available-setup-problems/41950/2 "2013-09-04T04:49:24Z")
Hmm, do you use your own root ca cert, which also installed in ATV config file, to sign your pem? like you run your own openssl command to generate ca cert and use the same cert to sign the pem? ---
**Author:** ![WeeMal](https://avatars.discourse-cdn.com/v4/letter/w/9e8a1a/32.png) [@WeeMal](https://forums.plex.tv/u/WeeMal)\ **Post date:** [September 4, 2013, 7:57am UTC](https://forums.plex.tv/t/trailers-not-available-setup-problems/41950/3 "2013-09-04T07:57:53Z")
> Hmm, do you use your own root ca cert, which also installed in ATV config file, to sign your pem? like you run your own openssl command to generate ca cert and use the same cert to sign the pem? No, I was following the instructions in this post [http://forums.plexapp.com/index.php/topic/79540-windows-specific-instructions-for-creating-and-installing-the-ssl-cert/](http://forums.plexapp.com/index.php/topic/79540-windows-specific-instructions-for-creating-and-installing-the-ssl-cert/).  However, I started again on another Windows 7 PC and when finished I installed the certificate on my original PlexConnect PC and all is working.  Something on the original PC must have been making it create a dodgy certificate. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [December 21, 2019, 12:01am UTC](https://forums.plex.tv/t/trailers-not-available-setup-problems/41950/4 "2019-12-21T00:01:45Z")
This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.