# Trailers Not Available **URL:** \ **Category:** Apps & Creations\ **Created:** [March 6, 2014, 6:58am UTC](https://forums.plex.tv/t/trailers-not-available/59436 "2014-03-06T06:58:55Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![darogo](https://avatars.discourse-cdn.com/v4/letter/d/13edae/32.png) [@darogo](https://forums.plex.tv/u/darogo)\ **Post date:** [March 6, 2014, 6:58am UTC](https://forums.plex.tv/t/trailers-not-available/59436/1 "2014-03-06T06:58:55Z")
Hey there, I looked through a few other posts of people with the same issue, but, nothing seemed to pertain to my situation, so I thought I'd throw this out there.  I had been using a new MacBook Pro to run PlexConnect and Plex Media Server to enjoy the fruits of the Trailers App.  My wife went and took off for a week and left me an older Macbook Pro, which I'm trying to run PlexConnect and Plex Media Server from.  I downloaded the software, even copied over all my channels to the Library --\>  Applications Support area (which was hard to find because the opton key didn't seem to work).  The software seems to be running OK, I put the certs in the right place.  Normal Apple TV connects to the internet.  Here are the specifics:   Using Mac OS X 10.6.8 on a 2.4 Ghz Intel Core 2 Duo Plex Media Server Version 0.9.9.5.411-da1d892   When I check to see if it's the latest version of PMS, it says "Update Error!  An error occurred in retrieving update information. Please try again later."   I'm wondering if I'm out of date or maybe the software is older?  I dunno.  I don't want to spend hours on this if something won't work.  Thanks.   Here's the log: 22:41:50 PlexConnect: \*\*\* 22:41:50 PlexConnect: PlexConnect 22:41:50 PlexConnect: Press CTRL-C to shut down. 22:41:50 PlexConnect: \*\*\* 22:41:50 PlexConnect: started: 22:41:50 22:41:50 PlexConnect: Version: 0.3.1+ 22:41:50 PlexConnect: Python: 2.6.1 (r261:67515, Jun 24 2010, 21:47:49) [GCC 4.2.1 (Apple Inc. build 5646)] 22:41:50 PlexConnect: Host OS: darwin 22:41:50 PlexConnect: IP\_self: 50.1.86.6 22:41:50 DNSServer: started: 22:41:50 22:41:50 DNSServer: \*\*\* 22:41:50 DNSServer: DNSServer: Serving DNS on 50.1.86.6 port 53. 22:41:50 DNSServer: intercept: ['trailers.apple.com'] =\> 50.1.86.6 22:41:50 DNSServer: restrain: ['mesu.apple.com', 'appldnld.apple.com', 'appldnld.apple.com.edgesuite.net'] =\> 127.0.0.1 22:41:50 DNSServer: forward other to higher level DNS: 8.8.8.8 22:41:50 DNSServer: \*\*\* 22:41:50 WebServer: started: 22:41:50 22:41:50 WebServer: \*\*\* 22:41:50 WebServer: WebServer: Serving HTTP on 50.1.86.6 port 80. 22:41:50 WebServer: \*\*\* 22:41:50 WebServer: started: 22:41:50 22:41:50 WebServer: \*\*\* 22:41:50 WebServer: WebServer: Serving HTTPS on 50.1.86.6 port 443. 22:41:50 WebServer: \*\*\* 22:42:12 DNSServer: DNS request received! 22:42:12 DNSServer: Source: ('50.0.190.56', 56156) 22:42:12 DNSServer: Domain: p17-buy.itunes.apple.com.akadns.net 22:42:12 DNSServer: \*\*\*forward request 22:42:12 DNSServer: -\> DNS response from higher level   ---
**Author:** ![institute11](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/institute11/32/5926_2.png) [@institute11](https://forums.plex.tv/u/institute11)\ **Post date:** [March 6, 2014, 7:57am UTC](https://forums.plex.tv/t/trailers-not-available/59436/2 "2014-03-06T07:57:15Z")
Upgrade Python to to 2.7. ---
**Author:** ![darogo](https://avatars.discourse-cdn.com/v4/letter/d/13edae/32.png) [@darogo](https://forums.plex.tv/u/darogo)\ **Post date:** [March 6, 2014, 9:13am UTC](https://forums.plex.tv/t/trailers-not-available/59436/3 "2014-03-06T09:13:22Z")
Thanks for the quick reply Plex Star! I upgraded, as you suggested, but still no dice. I installed it, restarted the computer, ran plex connect and realized python was still using 2.6.1 so I ran the "Update Shell Profile" which seems to have fixed that issue.  So I opened a new shell, started plex connect, and it now says Python 2.7.6, as you can see below.  Do I need to reboot again?  I notice that the when I "Check for Updates" in the PMS window, it still gives me an error.  Any ideas?  Thanks again! 01:01:06 PlexConnect: \*\*\* 01:01:06 PlexConnect: PlexConnect 01:01:06 PlexConnect: Press CTRL-C to shut down. 01:01:06 PlexConnect: \*\*\* 01:01:06 PlexConnect: started: 01:01:06 01:01:06 PlexConnect: Version: 0.3.1+ 01:01:06 PlexConnect: Python: 2.7.6 (v2.7.6:3a1db0d2747e, Nov 10 2013, 00:42:54) [GCC 4.2.1 (Apple Inc. build 5666) (dot 3)] 01:01:06 PlexConnect: Host OS: darwin 01:01:06 PlexConnect: IP\_self: 50.1.86.6 01:01:06 DNSServer: started: 01:01:06 01:01:06 DNSServer: \*\*\* 01:01:06 DNSServer: DNSServer: Serving DNS on 50.1.86.6 port 53. 01:01:06 DNSServer: intercept: ['trailers.apple.com'] =\> 50.1.86.6 01:01:06 DNSServer: restrain: ['mesu.apple.com', 'appldnld.apple.com', 'appldnld.apple.com.edgesuite.net'] =\> 127.0.0.1 01:01:06 DNSServer: forward other to higher level DNS: 8.8.8.8 01:01:06 DNSServer: \*\*\* 01:01:06 WebServer: started: 01:01:06 01:01:06 WebServer: \*\*\* 01:01:06 WebServer: WebServer: Serving HTTP on 50.1.86.6 port 80. 01:01:06 WebServer: \*\*\* 01:01:06 WebServer: started: 01:01:06 01:01:06 WebServer: \*\*\* 01:01:06 WebServer: WebServer: Serving HTTPS on 50.1.86.6 port 443. 01:01:06 WebServer: \*\*\* 01:01:31 DNSServer: DNS request received! 01:01:31 DNSServer: Source: ('50.0.190.56', 51976) 01:01:31 DNSServer: Domain: p17-buy.itunes.apple.com.akadns.net 01:01:31 DNSServer: \*\*\*forward request 01:01:31 DNSServer: -\> DNS response from higher level 01:01:31 DNSServer: DNS request received! 01:01:31 DNSServer: Source: ('50.0.190.56', 51976) 01:01:31 DNSServer: Domain: p17-buy.itunes.apple.com.akadns.net 01:01:31 DNSServer: \*\*\*forward request 01:01:31 DNSServer: -\> DNS response from higher level 01:01:31 DNSServer: DNS request received! 01:01:31 DNSServer: Source: ('50.0.190.56', 51976) 01:01:31 DNSServer: Domain: p17-buy.itunes.apple.com.akadns.net 01:01:31 DNSServer: \*\*\*forward request 01:01:31 DNSServer: -\> DNS response from higher level   ---
**Author:** ![f00b4r](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/f00b4r/32/768_2.png) [@f00b4r](https://forums.plex.tv/u/f00b4r)\ **Post date:** [March 6, 2014, 11:27am UTC](https://forums.plex.tv/t/trailers-not-available/59436/4 "2014-03-06T11:27:03Z")
Are you using a modem rather than a router for the MacBook, I say this because you have 50.0.190.56 (a public IP) so appear to have some unusual network setup. What is the contents of your settings.cfg file and can your paint a picture of your setup (PlexConnect device, PMS device, wifi/wired/3G network / ATV IP). ---
**Author:** ![darogo](https://avatars.discourse-cdn.com/v4/letter/d/13edae/32.png) [@darogo](https://forums.plex.tv/u/darogo)\ **Post date:** [March 7, 2014, 5:35am UTC](https://forums.plex.tv/t/trailers-not-available/59436/5 "2014-03-07T05:35:48Z")
Thanks f00b4r and institue11, I have a crazy setup where my DSL comes into one room only in the back of the house, then I'm using Powerline to route that to the front of the house to a very old UFO airport extreme as my router (the newer time capsule died so it's my backup), but, I don't see how that would be a difference considering the new MacBook Pro runs everything fine.  My PlexConnect and Plex Media Server are on the same computer: Mac OS X 10.6.8 on a 2.4 Ghz Intel Core 2 Duo Plex Media Server Version 0.9.9.5.411-da1d892 Though I listed that above so maybe you mean something else? The contents of my settings.cfg (and ATVsettings.cfg)are as follows: Version:1.0 StartHTML:0000000178 EndHTML:0000003289 StartFragment:0000002747 EndFragment:0000003253 SourceURL:file://localhost/Applications/PlexConnect-master/Settings.cfg [PlexConnect] port\_pms = 32400 port\_webserver = 80 ip\_plexconnect = 0.0.0.0 certfile = ./assets/certificates/trailers.pem ip\_dnsmaster = 8.8.8.8 loglevel = Normal enable\_dnsserver = True logpath = . ip\_pms = 192.168.178.10 enable\_plexgdm = True hosttointercept = trailers.apple.com port\_ssl = 443 enable\_webserver\_ssl = True prevent\_atv\_update = True port\_dnsserver = 53 enable\_plexconnect\_autodetect = True ATV settings: Version:1.0 StartHTML:0000000181 EndHTML:0000004133 StartFragment:0000002752 EndFragment:0000004097 SourceURL:file://localhost/Applications/PlexConnect-master/ATVSettings.cfg [DEFAULT] showsynopsis = Hide movies\_navbar\_decades = checked showplayerclock = True movies\_navbar\_byfolder = checked homevideoview = Grid movies\_navbar\_directors = checked subtitlesize = 100 showtitles\_homevideos = Highlighted Only transcoderaction = Auto homevideos\_navbar\_byfolder = checked tv\_navbar\_genres = checked durationformat = Hours/Minutes homevideos\_navbar\_genres = checked clockposition = Center subtitlerenderer = Auto movies\_navbar\_more = checked tv\_navbar\_more = checked homevideos\_navbar\_unwatched = checked movies\_navbar\_actors = checked showview = List movieview = Grid audioboost = 100 tv\_navbar\_unwatched = checked showtitles\_tvshows = Highlighted Only showendtime = True showunwatched = True flattenseason = False movies\_navbar\_unwatched = checked transcodequality = 1080p 40.0Mbps showtitles\_channels = Highlighted Only showtitles\_movies = Highlighted Only seasonview = List myplex\_auth = channelview = List movies\_navbar\_collections = checked myplex\_user = remotebitrate = 720p 3.0Mbps actorview = Movies overscanadjust = 0 timeformat = 24 Hour homevideos\_navbar\_collections = checked movies\_navbar\_genres = checked Thanks! ---
**Author:** ![f00b4r](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/f00b4r/32/768_2.png) [@f00b4r](https://forums.plex.tv/u/f00b4r)\ **Post date:** [March 7, 2014, 1:28pm UTC](https://forums.plex.tv/t/trailers-not-available/59436/6 "2014-03-07T13:28:02Z")
The problem is that your PMS somehow has your public IP rather than a private one dished out by the router, if your ATV shares the same how is PlexConnect meant to differentiate between device so and know where to send data. I am not sure how this is happening, hence why I asked for the information above about your setup. What is the I ATV’s IP address? ---
**Author:** ![baa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/baa/32/2026_2.png) [@baa](https://forums.plex.tv/u/baa)\ **Post date:** [March 7, 2014, 7:44pm UTC](https://forums.plex.tv/t/trailers-not-available/59436/7 "2014-03-07T19:44:26Z")
\>\> aTV IP addr 50.0.190.56 according to the logs... ---
**Author:** ![f00b4r](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/f00b4r/32/768_2.png) [@f00b4r](https://forums.plex.tv/u/f00b4r)\ **Post date:** [March 7, 2014, 9:10pm UTC](https://forums.plex.tv/t/trailers-not-available/59436/8 "2014-03-07T21:10:48Z")
Ah true but there is still something wierd going on if public IP addresses are involved. ---
**Author:** ![drewbie](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/drewbie/32/6262_2.png) [@drewbie](https://forums.plex.tv/u/drewbie)\ **Post date:** [March 7, 2014, 9:55pm UTC](https://forums.plex.tv/t/trailers-not-available/59436/9 "2014-03-07T21:55:03Z")
It is possible that they have just a bad setup, and are using a public subnet internally (1 have seen people who don’t understand networking play with this type of thing before, because they like the number etc) Also it seems there are 2 subnets in play 50.0 and 50.1 ---
**Author:** ![darogo](https://avatars.discourse-cdn.com/v4/letter/d/13edae/32.png) [@darogo](https://forums.plex.tv/u/darogo)\ **Post date:** [March 8, 2014, 4:02am UTC](https://forums.plex.tv/t/trailers-not-available/59436/10 "2014-03-08T04:02:16Z")
Thanks all.  I have NO IDEA about networking or subnet or any of that stuff.  Maybe it's because I have a DSL box which brings in the signal, then it routes through the powerline (hence the name Powerline), then comes to the Airport, so, it's kinda 2 routers.  I know that it worked fine on my wife's new computer, but it won't connect with this one.  Not sure if I have something set somewhere that says to access her computer and not mine, because I set it up with hers, but I did change from her AppleID to mine, so, I figured it'd be like starting over brand new.  I'm open to suggestions, so, thanks again. ---
**Author:** ![baa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/baa/32/2026_2.png) [@baa](https://forums.plex.tv/u/baa)\ **Post date:** [March 8, 2014, 12:17pm UTC](https://forums.plex.tv/t/trailers-not-available/59436/11 "2014-03-08T12:17:29Z")
Um... but you did change the DNS setting in aTV, didn't you? ---
**Author:** ![darogo](https://avatars.discourse-cdn.com/v4/letter/d/13edae/32.png) [@darogo](https://forums.plex.tv/u/darogo)\ **Post date:** [March 9, 2014, 8:57pm UTC](https://forums.plex.tv/t/trailers-not-available/59436/12 "2014-03-09T20:57:04Z")
ha, yes, yes i did baa.  ---
**Author:** ![baa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/baa/32/2026_2.png) [@baa](https://forums.plex.tv/u/baa)\ **Post date:** [March 9, 2014, 9:08pm UTC](https://forums.plex.tv/t/trailers-not-available/59436/13 "2014-03-09T21:08:50Z")
...yeah. Right. Otherwise we wouldn't see those DNS requests in the logs. :-) Guess it must be a cert thing? But we ruled that out before, didn't we? From another machine, can you access your PlexConnect host via browser? What would it respond? ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [December 21, 2019, 1:29am UTC](https://forums.plex.tv/t/trailers-not-available/59436/14 "2019-12-21T01:29:29Z")
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