# Trailers not working **URL:** \ **Category:** General Discussions\ **Created:** [August 25, 2019, 8:15pm UTC](https://forums.plex.tv/t/trailers-not-working/452111 "2019-08-25T20:15:31Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![georgiatriffitt](https://avatars.discourse-cdn.com/v4/letter/g/90db22/32.png) [@georgiatriffitt](https://forums.plex.tv/u/georgiatriffitt)\ **Post date:** [August 25, 2019, 8:15pm UTC](https://forums.plex.tv/t/trailers-not-working/452111/1 "2019-08-25T20:15:32Z")
So I have a Plex Pass and have set it on my tv that 3 trailers play before each movie from upcoming films and unwatched films in my library, I also have it set the same on the web client. This was working great and felt like being at the cinema until a few weeks ago (probably at the time of the update) and now when I play a film it gets stuck on the three dots and then says there’s been an error, I can skip the trailers and it plays the film and obviously I can turn them off but I don’t understand why it’s started doing this. There has been no changes with any thing else on any systems or my internet. It’s the only reason I wanted the Pass and if it doesn’t work anymore I don’t want to be paying for it! Can anyone help? ---
**Author:** ![bobbintb](https://avatars.discourse-cdn.com/v4/letter/b/c5a1d2/32.png) [@bobbintb](https://forums.plex.tv/u/bobbintb)\ **Post date:** [September 9, 2019, 12:53am UTC](https://forums.plex.tv/t/trailers-not-working/452111/2 "2019-09-09T00:53:39Z")
I have several Android devices with Plex installed and the trailers before movies has never worked for me on any of them. It’s been like that for years. Sometimes I get an error, sometimes it just stays on the loading screen. The “play trailer” button on any given movie page works fine though. I’ve made a post about it to no avail. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [December 8, 2019, 12:53am UTC](https://forums.plex.tv/t/trailers-not-working/452111/3 "2019-12-08T00:53:48Z")
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