# Trailers Playback issue - Conversion failed. The transcoder exited due to an error
**URL:** https://forums.plex.tv/t/trailers-playback-issue-conversion-failed-the-transcoder-exited-due-to-an-error/788464
**Category:** Plex Media Server
**Tags:** server-windows, roku
**Created:** [April 15, 2022, 9:50pm UTC](https://forums.plex.tv/t/trailers-playback-issue-conversion-failed-the-transcoder-exited-due-to-an-error/788464 "2022-04-15T21:50:02Z")
**Posts on this page:** 3
**Page:** 1
### Author:  [@kasey22](https://forums.plex.tv/u/kasey22)
#### Post date: [April 15, 2022, 9:50pm UTC](https://forums.plex.tv/t/trailers-playback-issue-conversion-failed-the-transcoder-exited-due-to-an-error/788464/1 "2022-04-15T21:50:03Z")
Server Version#: 1.26.0.5715
Player Version#: Latest IOS, ROKU, Web same errors.
When attempting to play the trailer from my IOS device on latest version I see the following logs.
Apr 15, 2022 16:44:07.999 [13032] Warning — [Transcode] Got a request to stop a transcode session without a valid session GUID.
Apr 15, 2022 16:44:08.371 [10756] Error — Unknown metadata type: folder
Apr 15, 2022 16:44:08.722 [4112] Error — Unknown metadata type: folder
Apr 15, 2022 16:44:15.194 [7976] Error — [Transcode] ClientProfileExtra: video transcode target already exists for streaming hls
Apr 15, 2022 16:44:15.215 [7976] Error — [Transcode] ClientProfileExtra: video transcode target already exists for streaming hls
Apr 15, 2022 16:44:15.664 [10588] Error — [Transcoder] [http://127.0.0.1:32400/services/iva/assets/444636/video.mp4?fmt=4&bitrate=5000&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx:](http://127.0.0.1:32400/services/iva/assets/444636/video.mp4?fmt=4&bitrate=5000&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx:) Invalid data found when processing input
Apr 15, 2022 16:44:18.107 [4112] Info — AutoUpdate: no updates available
Apr 15, 2022 16:44:20.975 [5040] Warning — [Transcode] Got a request to stop a transcode session without a valid session GUID.
Apr 15, 2022 16:44:21.364 [4112] Error — Unknown metadata type: folder
Apr 15, 2022 16:44:21.380 [4112] Error — Unknown metadata type: folder
Apr 15, 2022 16:44:31.095 [4112] Info — AutoUpdate: no updates available
Apr 15, 2022 16:45:43.293 [7028] Error — [Transcode] ClientProfileExtra: video transcode target already exists for streaming hls
Apr 15, 2022 16:45:43.319 [7028] Error — [Transcode] ClientProfileExtra: video transcode target already exists for streaming hls
Apr 15, 2022 16:45:43.835 [4112] Error — [Transcoder] [http://127.0.0.1:32400/services/iva/assets/444636/video.mp4?fmt=4&bitrate=5000&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx:](http://127.0.0.1:32400/services/iva/assets/444636/video.mp4?fmt=4&bitrate=5000&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx:) Invalid data found when processing input
Apr 15, 2022 16:45:49.146 [7028] Warning — [Transcode] Got a request to stop a transcode session without a valid session GUID.
Apr 15, 2022 16:45:49.522 [14220] Error — Unknown metadata type: folder
Apr 15, 2022 16:45:49.527 [7028] Error — Unknown metadata type: folder
Apr 15, 2022 16:45:59.549 [14020] Info — AutoUpdate: no updates available
When attempting to play trailers from latest version of Roku
Apr 15, 2022 16:47:52.768 [13620] Error — Unknown metadata type: folder
Apr 15, 2022 16:47:52.775 [3764] Error — Unknown metadata type: folder
Apr 15, 2022 16:48:15.896 [13440] Error — [Transcoder] [http://127.0.0.1:32400/services/iva/assets/118125/video.mp4?fmt=4&bitrate=5000&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx:](http://127.0.0.1:32400/services/iva/assets/118125/video.mp4?fmt=4&bitrate=5000&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx:) Invalid data found when processing input
Apr 15, 2022 16:48:17.173 [6308] Warning — [Transcode] Got a request to stop a transcode session without a valid session GUID.
Apr 15, 2022 16:48:17.796 [6308] Error — Unknown metadata type: folder
Apr 15, 2022 16:48:17.798 [7212] Error — Unknown metadata type: folder
Apr 15, 2022 16:48:23.010 [13620] Error — [Transcoder] [http://127.0.0.1:32400/services/iva/assets/118125/video.mp4?fmt=4&bitrate=5000&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx:](http://127.0.0.1:32400/services/iva/assets/118125/video.mp4?fmt=4&bitrate=5000&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx:) Invalid data found when processing input
Apr 15, 2022 16:48:24.340 [6308] Warning — [Transcode] Got a request to stop a transcode session without a valid session GUID.
Apr 15, 2022 16:48:24.862 [6308] Error — Unknown metadata type: folder
Apr 15, 2022 16:48:24.864 [13440] Error — Unknown metadata type: folder
Apr 15, 2022 16:48:36.609 [3764] Error — [Transcoder] [http://127.0.0.1:32400/services/iva/assets/118125/video.mp4?fmt=4&bitrate=5000&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx:](http://127.0.0.1:32400/services/iva/assets/118125/video.mp4?fmt=4&bitrate=5000&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx:) Invalid data found when processing input
Apr 15, 2022 16:48:37.890 [12236] Warning — [Transcode] Got a request to stop a transcode session without a valid session GUID.
Apr 15, 2022 16:48:38.374 [12236] Error — Unknown metadata type: folder
Apr 15, 2022 16:48:38.374 [3764] Error — Unknown metadata type: folder
Not sure when it started but is annoying to say the least and any assistance would be greatly appreciated.
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### Author:  [@kasey22](https://forums.plex.tv/u/kasey22)
#### Post date: [April 15, 2022, 9:51pm UTC](https://forums.plex.tv/t/trailers-playback-issue-conversion-failed-the-transcoder-exited-due-to-an-error/788464/2 "2022-04-15T21:51:21Z")
This occurs on all trailers that I attempt to play from all devices. Attached are the logs.
[Plex Media Server Logs\_2022-04-15\_16-52-10.zip](https://forums.plex.tv/uploads/short-url/tJ9THa6MSTQ95sKqSfaSXm25BfG.zip) (2.1 MB)
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### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [July 14, 2022, 9:51pm UTC](https://forums.plex.tv/t/trailers-playback-issue-conversion-failed-the-transcoder-exited-due-to-an-error/788464/3 "2022-07-14T21:51:33Z")
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