# trailers (still) not available... **URL:** \ **Category:** Apps & Creations\ **Created:** [October 6, 2013, 7:45am UTC](https://forums.plex.tv/t/trailers-still-not-available/44111 "2013-10-06T07:45:01Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![abacrombie](https://avatars.discourse-cdn.com/v4/letter/a/f9ae1b/32.png) [@abacrombie](https://forums.plex.tv/u/abacrombie)\ **Post date:** [October 6, 2013, 7:45am UTC](https://forums.plex.tv/t/trailers-still-not-available/44111/1 "2013-10-06T07:45:01Z")
hey folks after both using the atv-fix-file and creating and installing a certificate-file on my own via microusb still nothings works...     Your ATV model (2 or 3) and firmware version (found under the ATV settings \> general \> about \> Apple TV software): ATV3, 6.1   The DNS server set on the ATV (found under the ATV settings \> general \> network \> DNS): 192.168.1.102   The device and operating system (including version number) that PlexConnect is installed on: PC, Win7 64bit   The local IP address of the device that PlexConnect is installed on: 192.168.1.102   The device and operating system (including version number) that the Plex media server (PMS) is installed on: 192.168.1.102, Win7 64bit   The Plex media server (PMS) version number you are running (\*\*do not put 'latest'\*\*): 0.9.8.6   The local IP address of the device that the Plex media server (PMS) is installed on: 192.168.1.102   The PlexConnect version number. downloaded 4.10.13, ~10 p.m   The content of your 'Settings.cfg' file  [PlexConnect] enable\_webserver\_ssl = True logpath = . enable\_dnsserver = True prevent\_atv\_update = True port\_dnsserver = 53 enable\_plexconnect\_autodetect = True port\_pms = 32400 port\_webserver = 80 ip\_plexconnect = 0.0.0.0 certfile = C:/PlexConnect-master/assets/certificates/trailers.pem ip\_dnsmaster = 8.8.8.8 loglevel = High ip\_pms = 192.168.102 enable\_plexgdm = False port\_ssl = 443   A description of the issue trailers not available...try again later (at least it now shows up immediately after clicking  on "trailers", before now it always took a while to do so   Ensure you post your 'PlexConnect.log' file to pastebin [http://pastebin.com/8P6RZWcb](http://pastebin.com/8P6RZWcb)   It`s odd that i had to insert always the very same ip-adresses. (...1.102) on my laptop i installed pms, python, plexconnect and on my atv i only edited the dns-settings-thing (autom. -\> manual. (IP: 192.168.1.102) (from cmd/ipconfig the adress of ip4...)    Thanks for your help! Greetings from Germany ---
**Author:** ![endeler](https://avatars.discourse-cdn.com/v4/letter/e/e9c0ed/32.png) [@endeler](https://forums.plex.tv/u/endeler)\ **Post date:** [October 6, 2013, 8:18am UTC](https://forums.plex.tv/t/trailers-still-not-available/44111/2 "2013-10-06T08:18:00Z")
You need to correct the ip from your pms server (ip\_pms). > hey folks after both using the atv-fix-file and creating and installing a certificate-file on my own via microusb still nothings works... > > Your ATV model (2 or 3) and firmware version (found under the ATV settings \> general \> about \> Apple TV software): > > ATV3, 6.1 > >   > > The DNS server set on the ATV (found under the ATV settings \> general \> network \> DNS): > > 192.168.1.102 > >   > > The device and operating system (including version number) that PlexConnect is installed on: > > PC, Win7 64bit > >   > > The local IP address of the device that PlexConnect is installed on: > > 192.168.1.102 > >   > > The device and operating system (including version number) that the Plex media server (PMS) is installed on: > > 192.168.1.102, Win7 64bit > >   > > The Plex media server (PMS) version number you are running (\*\*do not put 'latest'\*\*): > > 0.9.8.6 > >   > > The local IP address of the device that the Plex media server (PMS) is installed on: > > 192.168.1.102 > >   > > The PlexConnect version number. > > downloaded 4.10.13, ~10 p.m > >   > > The content of your 'Settings.cfg' file  > > [PlexConnect] > > enable\_webserver\_ssl = True > > logpath = . > > enable\_dnsserver = True > > prevent\_atv\_update = True > > port\_dnsserver = 53 > > enable\_plexconnect\_autodetect = True > > port\_pms = 32400 > > port\_webserver = 80 > > ip\_plexconnect = 0.0.0.0 > > certfile = C:/PlexConnect-master/assets/certificates/trailers.pem > > ip\_dnsmaster = 8.8.8.8 > > loglevel = High > > ip\_pms = 192.168.102 > > enable\_plexgdm = False > > port\_ssl = 443 > >   > > A description of the issue > > trailers not available...try again later (at least it now shows up immediately after clicking  on "trailers", before now it always took a while to do so > >   > > Ensure you post your 'PlexConnect.log' file to pastebin > > [http://pastebin.com/8P6RZWcb](http://pastebin.com/8P6RZWcb) > >   > > It`s odd that i had to insert always the very same ip-adresses. (...1.102) > > on my laptop i installed pms, python, plexconnect and on my atv i only edited the dns-settings-thing (autom. -\> manual. (IP: 192.168.1.102) (from cmd/ipconfig the adress of ip4...)  > >   > > Thanks for your help! Greetings from Germany ---
**Author:** ![abacrombie](https://avatars.discourse-cdn.com/v4/letter/a/f9ae1b/32.png) [@abacrombie](https://forums.plex.tv/u/abacrombie)\ **Post date:** [October 6, 2013, 9:25am UTC](https://forums.plex.tv/t/trailers-still-not-available/44111/3 "2013-10-06T09:25:37Z")
thanks a lot for the quick responding. the pms adress is the local ip of my laptop where plexmedia is installed on, isn`t it?  or should it be the public ip of the laptop? how can i find out that pms ip? sorry for the incredible noobieness... further "intel": my laptop`s ip is 192.168.1.102. (inserted in atv under networksettings, set to manually) my default gateway is 192.168.1.2 (also the automatical ip on atv which i deleted in favor of the ip of my laptop) why does my log show an 1.101 over and over again? also detected a difference between my log and working others: mine shows 1. 09:30:42 WebServer: WebServer: Serving HTTPS on 192.168.1.102 port 443. 2. 09:30:42 WebServer: \*\*\* 3. 09:30:50 DNSServer: DNS request received! 4. 09:30:50 DNSServer: Source: ('192.168.1.101', 65276) while others are showing 17:10:12 DNSServer: \*\*\*forward request 17:10:12 DNSServer: -\> DNS response from higher level 17:10:12 DNSServer: DNS request received! 17:10:12 DNSServer: Source: ('10.0.1.3', 50831)   the ip 10.0.1.3 is news to me...where to insert this as what?   my settings seem to be pretty weirded up. got that    "update" i`m afraid... no pms found   log   [http://pastebin.com/fXMnm24f](http://pastebin.com/fXMnm24f)   settings   [http://pastebin.com/ya6eWKTn](http://pastebin.com/ya6eWKTn) ---
**Author:** ![drewbie](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/drewbie/32/6262_2.png) [@drewbie](https://forums.plex.tv/u/drewbie)\ **Post date:** [October 6, 2013, 9:32am UTC](https://forums.plex.tv/t/trailers-still-not-available/44111/4 "2013-10-06T09:32:40Z")
Enderler was referring to your settings.cfg as it has this setting; ip\_pms = 192.168.102 It should be ip\_pms = 192.168.1.102 ---
**Author:** ![abacrombie](https://avatars.discourse-cdn.com/v4/letter/a/f9ae1b/32.png) [@abacrombie](https://forums.plex.tv/u/abacrombie)\ **Post date:** [October 6, 2013, 10:10am UTC](https://forums.plex.tv/t/trailers-still-not-available/44111/5 "2013-10-06T10:10:10Z")
ooha, human error off and on...thx! changed it back: still the notavailable-error [http://pastebin.com/ATEEbcwp](http://pastebin.com/ATEEbcwp) ---
**Author:** ![abacrombie](https://avatars.discourse-cdn.com/v4/letter/a/f9ae1b/32.png) [@abacrombie](https://forums.plex.tv/u/abacrombie)\ **Post date:** [October 6, 2013, 10:42am UTC](https://forums.plex.tv/t/trailers-still-not-available/44111/6 "2013-10-06T10:42:07Z")
it works now after i reinstalled the certificate, thanks for the quick help! edit: after i finally entered the plexapp via trailers, it now shows "no response from plex media server" when i click on apple movie trailers. [http://pastebin.com/8i4UrUwk](http://pastebin.com/8i4UrUwk) (renewed link) especially this in the end looks really bad but simple to solve 1. 12:43:40 WebServer: serving .xml: /video/amt 2. 12:43:40 XMLConverter: PlexConnect Cmd: ChannelsVideo 3. 12:43:40 ATVSettings: getsetting PMS\_from\_Settings 4. 12:43:40 XMLConverter: HTTP response error: 500 Internal Server Error 5. 12:43:40 XMLConverter: No Response from Plex Media Server   update:   and now    14:01:21 WebServer: serving .xml: /library/sections 14:01:21 XMLConverter: PlexConnect Cmd:  14:01:21 ATVSettings: getsetting PMS\_from\_Settings 14:01:22 XMLConverter: Unable to connect to 192.168.1.2:32400 Reason: [Errno 10061] Es konnte keine Verbindung hergestellt werden, da der Zielcomputer die Verbindung verweigerte 14:01:22 XMLConverter: No Response from Plex Media Server   is showing up   vague translation of the german part: connection couldn`t be established. the target computer denied the connection   certain dumb question: what is the target computer in my case? the laptop, i guess (wrong)? do i have to open this tcp 32400 port both in the router and in the software firewall?                   no further help needed thx ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [December 21, 2019, 12:13am UTC](https://forums.plex.tv/t/trailers-still-not-available/44111/7 "2019-12-21T00:13:10Z")
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