# Trailers unavailable try again later... need help

**URL:** <https://forums.plex.tv/t/trailers-unavailable-try-again-later-need-help/69166>\
**Category:** Apps & Creations\
**Created:** [June 20, 2014, 2:13pm UTC](https://forums.plex.tv/t/trailers-unavailable-try-again-later-need-help/69166 "2014-06-20T14:13:43Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Anderson\_Nascimento](https://avatars.discourse-cdn.com/v4/letter/a/6f9a4e/32.png) [@Anderson\_Nascimento](https://forums.plex.tv/u/Anderson_Nascimento)\
**Post date:** [June 20, 2014, 2:13pm UTC](https://forums.plex.tv/t/trailers-unavailable-try-again-later-need-help/69166/1 "2014-06-20T14:13:43Z")

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Hi all

I´m new here and i need some help about work my pleconnect with Apple TV 3.

i instaled plec with this instructions&nbsp;

[https://github.com/iBaa/PlexConnect/wiki/Install-Guide-Windows](https://github.com/iBaa/PlexConnect/wiki/Install-Guide-Windows)

&nbsp;

but when i try to use received this message -\> Trailers unavailable try again later

&nbsp;

i attached my commad ..maybe i doing something wrong?

i don´t edit any .cfg file, i need it?

sorry about my stupid questions

thanks

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**Author:** ![wahlman.j](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/wahlman.j/32/6441_2.png) [@wahlman.j](https://forums.plex.tv/u/wahlman.j)\
**Post date:** [June 20, 2014, 2:56pm UTC](https://forums.plex.tv/t/trailers-unavailable-try-again-later-need-help/69166/2 "2014-06-20T14:56:37Z")

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Did you generate and load certs on your Apple TV? Do you have plex media server installed? Please post a complete issue report so everyone can help you asap:  
  
[https://github.com/iBaa/PlexConnect/wiki/How-to-report-an-issue](https://github.com/iBaa/PlexConnect/wiki/How-to-report-an-issue)  
  
  
Here is how you load certs:  
  
[https://github.com/iBaa/PlexConnect/wiki/Install-Guide-Certificate-via-Ethernet](https://github.com/iBaa/PlexConnect/wiki/Install-Guide-Certificate-via-Ethernet)  
  
[https://github.com/iBaa/PlexConnect/wiki/Install-Guide-AppleTV-Ethernet](https://github.com/iBaa/PlexConnect/wiki/Install-Guide-AppleTV-Ethernet)

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [December 21, 2019, 2:20am UTC](https://forums.plex.tv/t/trailers-unavailable-try-again-later-need-help/69166/3 "2019-12-21T02:20:04Z")

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