# Trailers unavailable **URL:** \ **Category:** Apps & Creations\ **Created:** [June 3, 2014, 12:05pm UTC](https://forums.plex.tv/t/trailers-unavailable/67949 "2014-06-03T12:05:20Z")\ **Posts on this page:** 17\ **Page:** 1
**Author:** ![wabbywabby](https://avatars.discourse-cdn.com/v4/letter/w/df788c/32.png) [@wabbywabby](https://forums.plex.tv/u/wabbywabby)\ **Post date:** [June 3, 2014, 12:05pm UTC](https://forums.plex.tv/t/trailers-unavailable/67949/1 "2014-06-03T12:05:20Z")
Hi, im a novice computer user and have been trying to get get pled connect up and running on my apple tv3. i feel i have followed the instructions correctly, have added the certificates etc. but it just seems to hang on "accessing trailers" for ages only to finally say "trailers inaccessible" after a few minutes. please see details below. any advice etc would be greatly appreciated. thanks Brett   - Your ATV model (2 or 3) and firmware version (found under the ATV settings \> general \> about \> Apple TV software): apple tv 3 6.1.1 - The DNS server set on the ATV (found under the ATV settings \> general \> network \> DNS):192.168.0.200 - The local IP address of the device that PlexConnect is installed on: - The device and operating system (including version number) that PlexConnect is installed on: macbook pro osx 10.9.2 - The device and operating system (including version number) that the Plex media server (PMS) is installed on: macbook pro osx 10.9.2 - The Plex media server (PMS) version number you are running ( **do not put 'latest**** ’**): 2.1.1.2 - The local IP address of the device that the Plex media server (PMS) is installed on: 192.168.0.200 - The PlexConnect version number. If using Github source then a time and date of download (look at the creation date of the folder) and if you are using any non-standard setup e.g. Plexify or a fork. - The contents of your 'Settings.cfg' file (this is created at first clean shutdown of PlexConnect, using CTR+c) - **Detail on the media file if it is an issue related to playing a media file**  (in order to get the necessary information on a particular media file go into the Plex web interface, select the video file, when it brings up the page for the media file click on the "i" information button on the left hand side, it will then bring up a "media info" box, click on the "View XML" button, it will then open a browser window with the relevant information, copy this to[http://www.pastebin.com](http://www.pastebin.com/) and use the pastebin link to post the details; posting the information directly in the forum may mess up the formatting and generally takes up a lot of space): - A  **detailed description of the issue**  HI I’m new to plex, just been trying to set it up with apple tv 3. i feel like i have done all steps correctly but when i click on trailers it just says “accessing trailer” for ages and finally comes up with “trailers is unavailable, try again later." - Ensure you post your  **'PlexConnect.log'**  file to pastebin and post the link ('PlexConnect.log' is located in your PlexConnect folder). If possible, follow these steps to create a "more detailed fresh" one: 20:57:24 PlexConnect: started: 20:57:24 20:57:24 PlexConnect: Version: 0.3.1+ 20:57:24 PlexConnect: Python: 2.7.5 (default, Aug 25 2013, 00:04:04)  [GCC 4.2.1 Compatible Apple LLVM 5.0 (clang-500.0.68)] 20:57:24 PlexConnect: Host OS: darwin 20:57:24 PlexConnect: IP\_self: 192.168.0.20 20:57:24 DNSServer: started: 20:57:24 20:57:24 DNSServer: \*\*\* 20:57:24 DNSServer: DNSServer: Serving DNS on 192.168.0.20 port 53. 20:57:24 DNSServer: \*\*\* 20:57:24 WebServer: started: 20:57:24 20:57:24 WebServer: \*\*\* 20:57:24 WebServer: WebServer: Serving HTTP on 192.168.0.20 port 80. 20:57:24 WebServer: \*\*\* 20:57:24 WebServer: started: 20:57:24 20:57:24 WebServer: \*\*\* 20:57:24 WebServer: WebServer: Serving HTTPS on 192.168.0.20 port 443. 20:57:24 WebServer: \*\*\* 20:57:53 PlexConnect: Shutting down. 20:57:53 WebServer: Shutting down. 20:57:53 WebServer: Shutting down. 20:57:54 DNSServer: Shutting down. 20:57:54 PlexConnect: shutdown   © 2013 PlexConnect Team ---
**Author:** ![BobSnot](https://avatars.discourse-cdn.com/v4/letter/b/94ad74/32.png) [@BobSnot](https://forums.plex.tv/u/BobSnot)\ **Post date:** [June 3, 2014, 12:08pm UTC](https://forums.plex.tv/t/trailers-unavailable/67949/2 "2014-06-03T12:08:39Z")
> - > - The DNS server set on the ATV (found under the ATV settings \> general \> network \> DNS):192.168.0.200 > > -   > > 20:57:24 DNSServer: DNSServer: Serving DNS on 192.168.0.20 port 53. > >   you configured .200 in the ATV, but have it running on .20.  Is that a typo? ---
**Author:** ![wabbywabby](https://avatars.discourse-cdn.com/v4/letter/w/df788c/32.png) [@wabbywabby](https://forums.plex.tv/u/wabbywabby)\ **Post date:** [June 3, 2014, 12:15pm UTC](https://forums.plex.tv/t/trailers-unavailable/67949/3 "2014-06-03T12:15:01Z")
no that is how i put it in, i assumed that on the atv i would just put an extra  "0" because there didn't seem to be a way to just have it .20 Have a made a simple error here? My apple tv reads. 192.168.000.200 ---
**Author:** ![BobSnot](https://avatars.discourse-cdn.com/v4/letter/b/94ad74/32.png) [@BobSnot](https://forums.plex.tv/u/BobSnot)\ **Post date:** [June 3, 2014, 12:18pm UTC](https://forums.plex.tv/t/trailers-unavailable/67949/4 "2014-06-03T12:18:28Z")
> no that is how i put it in, i assumed that on the atv i would just put an extra  "0" because there didn't seem to be a way to just have it .20 > > Have a made a simple error here? > > My apple tv reads. 192.168.000.200 then that is your issue, it should read .020 ---
**Author:** ![wabbywabby](https://avatars.discourse-cdn.com/v4/letter/w/df788c/32.png) [@wabbywabby](https://forums.plex.tv/u/wabbywabby)\ **Post date:** [June 3, 2014, 12:27pm UTC](https://forums.plex.tv/t/trailers-unavailable/67949/5 "2014-06-03T12:27:33Z")
thanks for such prompt responses bob snot, i thought that may have fixed it since i saw some lines of code change on the terminal screen, but now when i go into trailers, straight away it just comes up with "trailers in unavailable. try again later." please see below for my terminal screen. when i clicked the trailers on apple i noticed "intercept request" etc. come up. Any ideas? Once again thanks for your time Last login: Tue Jun  3 20:54:44 on ttys000 Bretts-MacBook-Pro:~ brettwabbis$ openssl req -new -nodes -newkey rsa:2048 -out ~/Desktop/trailers.pem -keyout ~/Desktop/trailers.key -x509 -days 7300 -subj "/C=US/CN=trailers.apple.com" Generating a 2048 bit RSA private key .......................................+++ ..+++ unable to write 'random state' writing new private key to '/Users/brettwabbis/Desktop/trailers.key' ----- Bretts-MacBook-Pro:~ brettwabbis$ openssl req -new -nodes -newkey rsa:2048 -out ~/Desktop/trailers.pem -keyout ~/Desktop/trailers.key -x509 -days 7300 -subj "/C=US/CN=trailers.apple.com" Generating a 2048 bit RSA private key ..+++ ..................+++ unable to write 'random state' writing new private key to '/Users/brettwabbis/Desktop/trailers.key' ----- Bretts-MacBook-Pro:~ brettwabbis$ openssl x509 -in ~/Desktop/trailers.pem -outform der -out ~/Desktop/trailers.cer && cat ~/Desktop/trailers.key \>\> ~/Desktop/trailers.pem Bretts-MacBook-Pro:~ brettwabbis$  C:\OpenSSL-Win32\bin\openssl.exe x509 -in C: railers.pem -outform der -out C: railers.der -bash: C:OpenSSL-Win32binopenssl.exe: command not found Bretts-MacBook-Pro:~ brettwabbis$ sudo ./PlexConnect.py Password: sudo: ./PlexConnect.py: command not found Bretts-MacBook-Pro:~ brettwabbis$ sudo "/Applications/PlexConnect-master/PlexConnect.py" 21:57:32 PlexConnect: \*\*\* 21:57:32 PlexConnect: PlexConnect 21:57:32 PlexConnect: Press CTRL-C to shut down. 21:57:32 PlexConnect: \*\*\* 21:57:32 PlexConnect: started: 21:57:32 21:57:32 PlexConnect: Version: 0.3.1+ 21:57:32 PlexConnect: Python: 2.7.5 (default, Aug 25 2013, 00:04:04)  [GCC 4.2.1 Compatible Apple LLVM 5.0 (clang-500.0.68)] 21:57:32 PlexConnect: Host OS: darwin 21:57:32 PlexConnect: IP\_self: 192.168.0.20 21:57:32 DNSServer: started: 21:57:32 21:57:32 DNSServer: \*\*\* 21:57:32 DNSServer: DNSServer: Serving DNS on 192.168.0.20 port 53. 21:57:32 DNSServer: intercept: ['trailers.apple.com'] =\> 192.168.0.20 21:57:32 DNSServer: restrain: ['mesu.apple.com', 'appldnld.apple.com', 'appldnld.apple.com.edgesuite.net'] =\> 127.0.0.1 21:57:32 DNSServer: forward other to higher level DNS: 8.8.8.8 21:57:32 DNSServer: \*\*\* 21:57:33 WebServer: started: 21:57:33 21:57:33 WebServer: \*\*\* 21:57:33 WebServer: WebServer: Serving HTTP on 192.168.0.20 port 80. 21:57:33 WebServer: \*\*\* 21:57:33 WebServer: started: 21:57:33 21:57:33 WebServer: \*\*\* 21:57:33 WebServer: WebServer: Serving HTTPS on 192.168.0.20 port 443. 21:57:33 WebServer: \*\*\* 22:20:04 DNSServer: DNS request received! 22:20:04 DNSServer: Source: ('192.168.0.11', 49195) 22:20:04 DNSServer: Domain: www.apple.com 22:20:04 DNSServer: \*\*\*forward request 22:20:05 DNSServer: -\> DNS response from higher level 22:20:13 DNSServer: DNS request received! 22:20:13 DNSServer: Source: ('192.168.0.11', 62769) 22:20:13 DNSServer: Domain: p71-buy.itunes.apple.com 22:20:13 DNSServer: \*\*\*forward request 22:20:13 DNSServer: -\> DNS response from higher level 22:20:14 DNSServer: DNS request received! 22:20:14 DNSServer: Source: ('192.168.0.11', 50422) 22:20:14 DNSServer: Domain: EVIntl-ocsp.verisign.com 22:20:14 DNSServer: \*\*\*forward request 22:20:14 DNSServer: -\> DNS response from higher level 22:20:19 DNSServer: DNS request received! 22:20:19 DNSServer: Source: ('192.168.0.11', 64010) 22:20:19 DNSServer: Domain: trailers.apple.com 22:20:19 DNSServer: \*\*\*intercept request 22:20:19 DNSServer: -\> DNS response: 192.168.0.20 22:22:00 DNSServer: DNS request received! 22:22:00 DNSServer: Source: ('192.168.0.11', 61886) 22:22:00 DNSServer: Domain: trailers.apple.com 22:22:00 DNSServer: \*\*\*intercept request 22:22:00 DNSServer: -\> DNS response: 192.168.0.20 22:22:03 DNSServer: DNS request received! 22:22:03 DNSServer: Source: ('192.168.0.11', 55140) 22:22:03 DNSServer: Domain: se.itunes.apple.com 22:22:03 DNSServer: \*\*\*forward request 22:22:03 DNSServer: -\> DNS response from higher level 22:22:03 DNSServer: DNS request received! 22:22:03 DNSServer: Source: ('192.168.0.11', 50761) 22:22:03 DNSServer: Domain: itunes.apple.com 22:22:03 DNSServer: \*\*\*forward request 22:22:03 DNSServer: -\> DNS response from higher level 22:22:04 DNSServer: DNS request received! 22:22:04 DNSServer: Source: ('192.168.0.11', 64834) 22:22:04 DNSServer: Domain: a4.mzstatic.com 22:22:04 DNSServer: \*\*\*forward request 22:22:05 DNSServer: -\> DNS response from higher level 22:22:05 DNSServer: DNS request received! 22:22:05 DNSServer: Source: ('192.168.0.11', 59550) 22:22:05 DNSServer: Domain: a2.mzstatic.com 22:22:05 DNSServer: \*\*\*forward request 22:22:05 DNSServer: -\> DNS response from higher level 22:22:05 DNSServer: DNS request received! 22:22:05 DNSServer: Source: ('192.168.0.11', 54821) 22:22:05 DNSServer: Domain: a3.mzstatic.com 22:22:05 DNSServer: \*\*\*forward request 22:22:06 DNSServer: -\> DNS response from higher level 22:22:06 DNSServer: DNS request received! 22:22:06 DNSServer: Source: ('192.168.0.11', 61980) 22:22:06 DNSServer: Domain: a5.mzstatic.com 22:22:06 DNSServer: \*\*\*forward request 22:22:06 DNSServer: -\> DNS response from higher level 22:22:06 DNSServer: DNS request received! 22:22:06 DNSServer: Source: ('192.168.0.11', 57305) 22:22:06 DNSServer: Domain: a1.mzstatic.com 22:22:06 DNSServer: \*\*\*forward request 22:22:06 DNSServer: -\> DNS response from higher level 22:23:21 DNSServer: DNS request received! 22:23:21 DNSServer: Source: ('192.168.0.11', 57352) 22:23:21 DNSServer: Domain: init-p01st.push.apple.com 22:23:21 DNSServer: \*\*\*forward request 22:23:21 DNSServer: -\> DNS response from higher level 22:23:21 DNSServer: DNS request received! 22:23:21 DNSServer: Source: ('192.168.0.11', 50102) 22:23:21 DNSServer: Domain: 29-courier.push.apple.com 22:23:21 DNSServer: \*\*\*forward request 22:23:22 DNSServer: -\> DNS response from higher level 22:23:22 DNSServer: DNS request received! 22:23:22 DNSServer: Source: ('192.168.0.11', 54518) 22:23:22 DNSServer: Domain: www.isg-apple.com.akadns.net 22:23:22 DNSServer: \*\*\*forward request 22:23:22 DNSServer: -\> DNS response from higher level ^C22:24:30 PlexConnect: Shutting down. 22:24:30 WebServer: Shutting down. 22:24:30 WebServer: Shutting down. 22:24:32 DNSServer: Shutting down. 22:24:32 PlexConnect: shutdown Bretts-MacBook-Pro:~ brettwabbis$ sudo "/Applications/PlexConnect-master/PlexConnect.py" Password: 22:24:52 PlexConnect: \*\*\* 22:24:52 PlexConnect: PlexConnect 22:24:52 PlexConnect: Press CTRL-C to shut down. 22:24:52 PlexConnect: \*\*\* 22:24:52 PlexConnect: started: 22:24:52 22:24:52 PlexConnect: Version: 0.3.1+ 22:24:52 PlexConnect: Python: 2.7.5 (default, Aug 25 2013, 00:04:04)  [GCC 4.2.1 Compatible Apple LLVM 5.0 (clang-500.0.68)] 22:24:52 PlexConnect: Host OS: darwin 22:24:52 PlexConnect: IP\_self: 192.168.0.20 22:24:52 DNSServer: started: 22:24:52 22:24:52 DNSServer: \*\*\* 22:24:52 DNSServer: DNSServer: Serving DNS on 192.168.0.20 port 53. 22:24:52 DNSServer: intercept: ['trailers.apple.com'] =\> 192.168.0.20 22:24:52 DNSServer: restrain: ['mesu.apple.com', 'appldnld.apple.com', 'appldnld.apple.com.edgesuite.net'] =\> 127.0.0.1 22:24:52 DNSServer: forward other to higher level DNS: 8.8.8.8 22:24:52 DNSServer: \*\*\* 22:24:52 WebServer: started: 22:24:52 22:24:52 WebServer: \*\*\* 22:24:52 WebServer: WebServer: Serving HTTP on 192.168.0.20 port 80. 22:24:52 WebServer: \*\*\* 22:24:52 WebServer: started: 22:24:52 22:24:52 WebServer: \*\*\* 22:24:52 WebServer: WebServer: Serving HTTPS on 192.168.0.20 port 443. 22:24:52 WebServer: \*\*\* 22:25:03 DNSServer: DNS request received! 22:25:03 DNSServer: Source: ('192.168.0.11', 59583) 22:25:03 DNSServer: Domain: trailers.apple.com 22:25:03 DNSServer: \*\*\*intercept request 22:25:03 DNSServer: -\> DNS response: 192.168.0.20 ---
**Author:** ![BobSnot](https://avatars.discourse-cdn.com/v4/letter/b/94ad74/32.png) [@BobSnot](https://forums.plex.tv/u/BobSnot)\ **Post date:** [June 3, 2014, 12:34pm UTC](https://forums.plex.tv/t/trailers-unavailable/67949/6 "2014-06-03T12:34:14Z")
> Bretts-MacBook-Pro:~ brettwabbis$ openssl req -new -nodes -newkey rsa:2048 -out ~/Desktop/trailers.pem -keyout ~/Desktop/trailers.key -x509 -days 7300 -subj "/C=US/CN=trailers.apple.com" > > Generating a 2048 bit RSA private key > > .......................................+++ > > ..+++ > > unable to write 'random state' > > writing new private key to '/Users/brettwabbis/Desktop/trailers.key' > > ----- > > Bretts-MacBook-Pro:~ brettwabbis$ openssl req -new -nodes -newkey rsa:2048 -out ~/Desktop/trailers.pem -keyout ~/Desktop/trailers.key -x509 -days 7300 -subj "/C=US/CN=trailers.apple.com" > > Generating a 2048 bit RSA private key > > ..+++ > > ..................+++ > > unable to write 'random state' > > writing new private key to '/Users/brettwabbis/Desktop/trailers.key' > > ----- > > Bretts-MacBook-Pro:~ brettwabbis$ openssl x509 -in ~/Desktop/trailers.pem -outform der -out ~/Desktop/trailers.cer && cat ~/Desktop/trailers.key \>\> ~/Desktop/trailers.pem > > Bretts-MacBook-Pro:~ brettwabbis$  C:\OpenSSL-Win32\bin\openssl.exe x509 -in C: railers.pem -outform der -out C: railers.der > > -bash: C:OpenSSL-Win32binopenssl.exe: command not found > >   start with re-reading and following [this](https://github.com/iBaa/PlexConnect/wiki/Install-Guide-Mac-Certificates) ---
**Author:** ![wabbywabby](https://avatars.discourse-cdn.com/v4/letter/w/df788c/32.png) [@wabbywabby](https://forums.plex.tv/u/wabbywabby)\ **Post date:** [June 3, 2014, 12:41pm UTC](https://forums.plex.tv/t/trailers-unavailable/67949/7 "2014-06-03T12:41:53Z")
Hi, I just redid those steps and tried again to no avail. Im sorry if I've missed something easy or changed something around? Same thing us before, accessing trailers hangs for a while and then comes up with trailers unavailable. Does that all look ok? Last login: Tue Jun  3 21:05:22 on ttys000 Bretts-MacBook-Pro:~ brettwabbis$ openssl req -new -nodes -newkey rsa:2048 -out ~/Desktop/trailers.pem -keyout ~/Desktop/trailers.key -x509 -days 7300 -subj "/C=US/CN=trailers.apple.com" Generating a 2048 bit RSA private key ......+++ .+++ unable to write 'random state' writing new private key to '/Users/brettwabbis/Desktop/trailers.key' ----- Bretts-MacBook-Pro:~ brettwabbis$ openssl x509 -in ~/Desktop/trailers.pem -outform der -out ~/Desktop/trailers.cer && cat ~/Desktop/trailers.key \>\> ~/Desktop/trailers.pem Bretts-MacBook-Pro:~ brettwabbis$ sudo "/Applications/PlexConnect-master/PlexConnect.py" Password: 22:39:02 PlexConnect: \*\*\* 22:39:02 PlexConnect: PlexConnect 22:39:02 PlexConnect: Press CTRL-C to shut down. 22:39:02 PlexConnect: \*\*\* 22:39:02 PlexConnect: started: 22:39:02 22:39:02 PlexConnect: Version: 0.3.1+ 22:39:02 PlexConnect: Python: 2.7.5 (default, Aug 25 2013, 00:04:04)  [GCC 4.2.1 Compatible Apple LLVM 5.0 (clang-500.0.68)] 22:39:02 PlexConnect: Host OS: darwin 22:39:02 PlexConnect: IP\_self: 192.168.0.20 22:39:02 DNSServer: started: 22:39:02 22:39:02 DNSServer: \*\*\* 22:39:02 DNSServer: DNSServer: Serving DNS on 192.168.0.20 port 53. 22:39:02 DNSServer: intercept: ['trailers.apple.com'] =\> 192.168.0.20 22:39:02 DNSServer: restrain: ['mesu.apple.com', 'appldnld.apple.com', 'appldnld.apple.com.edgesuite.net'] =\> 127.0.0.1 22:39:02 DNSServer: forward other to higher level DNS: 8.8.8.8 22:39:02 DNSServer: \*\*\* 22:39:02 WebServer: started: 22:39:02 22:39:02 WebServer: \*\*\* 22:39:02 WebServer: WebServer: Serving HTTP on 192.168.0.20 port 80. 22:39:02 WebServer: \*\*\* 22:39:02 WebServer: started: 22:39:02 22:39:02 WebServer: \*\*\* 22:39:02 WebServer: WebServer: Serving HTTPS on 192.168.0.20 port 443. 22:39:02 WebServer: \*\*\* ---
**Author:** ![BobSnot](https://avatars.discourse-cdn.com/v4/letter/b/94ad74/32.png) [@BobSnot](https://forums.plex.tv/u/BobSnot)\ **Post date:** [June 3, 2014, 12:46pm UTC](https://forums.plex.tv/t/trailers-unavailable/67949/8 "2014-06-03T12:46:40Z")
> Hi, I just redid those steps and tried again to no avail. Im sorry if I've missed something easy or changed something around? > > Same thing us before, accessing trailers hangs for a while and then comes up with trailers unavailable. Does that all look ok? how about the step where you copy the cert files to a specific directory? ---
**Author:** ![wabbywabby](https://avatars.discourse-cdn.com/v4/letter/w/df788c/32.png) [@wabbywabby](https://forums.plex.tv/u/wabbywabby)\ **Post date:** [June 3, 2014, 12:53pm UTC](https://forums.plex.tv/t/trailers-unavailable/67949/9 "2014-06-03T12:53:55Z")
i have the .pem and .per in the following directory. is that correct? /Applications/PlexConnect-master/assets/certificates Last login: Tue Jun  3 21:05:22 on ttys000 Bretts-MacBook-Pro:~ brettwabbis$ openssl req -new -nodes -newkey rsa:2048 -out ~/Desktop/trailers.pem -keyout ~/Desktop/trailers.key -x509 -days 7300 -subj "/C=US/CN=trailers.apple.com" Generating a 2048 bit RSA private key ......+++ .+++ unable to write 'random state' writing new private key to '/Users/brettwabbis/Desktop/trailers.key' ----- Bretts-MacBook-Pro:~ brettwabbis$ openssl x509 -in ~/Desktop/trailers.pem -outform der -out ~/Desktop/trailers.cer && cat ~/Desktop/trailers.key \>\> ~/Desktop/trailers.pem Bretts-MacBook-Pro:~ brettwabbis$ sudo "/Applications/PlexConnect-master/PlexConnect.py" Password: 22:39:02 PlexConnect: \*\*\* 22:39:02 PlexConnect: PlexConnect 22:39:02 PlexConnect: Press CTRL-C to shut down. 22:39:02 PlexConnect: \*\*\* 22:39:02 PlexConnect: started: 22:39:02 22:39:02 PlexConnect: Version: 0.3.1+ 22:39:02 PlexConnect: Python: 2.7.5 (default, Aug 25 2013, 00:04:04)  [GCC 4.2.1 Compatible Apple LLVM 5.0 (clang-500.0.68)] 22:39:02 PlexConnect: Host OS: darwin 22:39:02 PlexConnect: IP\_self: 192.168.0.20 22:39:02 DNSServer: started: 22:39:02 22:39:02 DNSServer: \*\*\* 22:39:02 DNSServer: DNSServer: Serving DNS on 192.168.0.20 port 53. 22:39:02 DNSServer: intercept: ['trailers.apple.com'] =\> 192.168.0.20 22:39:02 DNSServer: restrain: ['mesu.apple.com', 'appldnld.apple.com', 'appldnld.apple.com.edgesuite.net'] =\> 127.0.0.1 22:39:02 DNSServer: forward other to higher level DNS: 8.8.8.8 22:39:02 DNSServer: \*\*\* 22:39:02 WebServer: started: 22:39:02 22:39:02 WebServer: \*\*\* 22:39:02 WebServer: WebServer: Serving HTTP on 192.168.0.20 port 80. 22:39:02 WebServer: \*\*\* 22:39:02 WebServer: started: 22:39:02 22:39:02 WebServer: \*\*\* 22:39:02 WebServer: WebServer: Serving HTTPS on 192.168.0.20 port 443. 22:39:02 WebServer: \*\*\* 22:45:57 DNSServer: DNS request received! 22:45:57 DNSServer: Source: ('192.168.0.11', 62957) 22:45:57 DNSServer: Domain: init-p01st.push.apple.com 22:45:57 DNSServer: \*\*\*forward request 22:45:57 DNSServer: -\> DNS response from higher level 22:45:57 DNSServer: DNS request received! 22:45:57 DNSServer: Source: ('192.168.0.11', 57522) 22:45:57 DNSServer: Domain: 49-courier.push.apple.com 22:45:57 DNSServer: \*\*\*forward request 22:45:57 DNSServer: -\> DNS response from higher level 22:45:57 DNSServer: DNS request received! 22:45:57 DNSServer: Source: ('192.168.0.11', 57196) 22:45:57 DNSServer: Domain: www.apple.com 22:45:57 DNSServer: \*\*\*forward request 22:45:58 DNSServer: -\> DNS response from higher level 22:46:00 DNSServer: DNS request received! 22:46:00 DNSServer: Source: ('192.168.0.11', 61938) 22:46:00 DNSServer: Domain: p71-buy.itunes.apple.com 22:46:00 DNSServer: \*\*\*forward request 22:46:00 DNSServer: -\> DNS response from higher level 22:46:07 DNSServer: DNS request received! 22:46:07 DNSServer: Source: ('192.168.0.11', 52631) 22:46:07 DNSServer: Domain: trailers.apple.com 22:46:07 DNSServer: \*\*\*intercept request 22:46:07 DNSServer: -\> DNS response: 192.168.0.20 22:48:33 DNSServer: DNS request received! 22:48:33 DNSServer: Source: ('192.168.0.11', 59874) 22:48:33 DNSServer: Domain: trailers.apple.com 22:48:33 DNSServer: \*\*\*intercept request 22:48:33 DNSServer: -\> DNS response: 192.168.0.20 22:49:57 DNSServer: DNS request received! 22:49:57 DNSServer: Source: ('192.168.0.11', 54610) 22:49:57 DNSServer: Domain: www.apple.com 22:49:57 DNSServer: \*\*\*forward request 22:49:57 DNSServer: -\> DNS response from higher level 22:50:12 DNSServer: DNS request received! 22:50:12 DNSServer: Source: ('192.168.0.11', 51792) 22:50:12 DNSServer: Domain: trailers.apple.com 22:50:12 DNSServer: \*\*\*intercept request 22:50:12 DNSServer: -\> DNS response: 192.168.0.20 22:50:45 DNSServer: DNS request received! 22:50:45 DNSServer: Source: ('192.168.0.11', 52274) 22:50:45 DNSServer: Domain: se.itunes.apple.com 22:50:45 DNSServer: \*\*\*forward request 22:50:45 DNSServer: -\> DNS response from higher level 22:50:46 DNSServer: DNS request received! 22:50:46 DNSServer: Source: ('192.168.0.11', 51625) 22:50:46 DNSServer: Domain: pd-nk.itunes.apple.com 22:50:46 DNSServer: \*\*\*forward request 22:50:46 DNSServer: -\> DNS response from higher level 22:50:47 DNSServer: DNS request received! 22:50:47 DNSServer: Source: ('192.168.0.11', 62160) 22:50:47 DNSServer: Domain: a2.mzstatic.com 22:50:47 DNSServer: \*\*\*forward request 22:50:47 DNSServer: -\> DNS response from higher level 22:50:47 DNSServer: DNS request received! 22:50:47 DNSServer: Source: ('192.168.0.11', 63161) 22:50:47 DNSServer: Domain: a3.mzstatic.com 22:50:47 DNSServer: \*\*\*forward request 22:50:47 DNSServer: -\> DNS response from higher level 22:50:47 DNSServer: DNS request received! 22:50:47 DNSServer: Source: ('192.168.0.11', 62997) 22:50:47 DNSServer: Domain: a5.mzstatic.com 22:50:47 DNSServer: \*\*\*forward request 22:50:48 DNSServer: -\> DNS response from higher level 22:50:48 DNSServer: DNS request received! 22:50:48 DNSServer: Source: ('192.168.0.11', 55293) 22:50:48 DNSServer: Domain: EVIntl-ocsp.verisign.com 22:50:48 DNSServer: \*\*\*forward request 22:50:48 DNSServer: -\> DNS response from higher level 22:50:49 DNSServer: DNS request received! 22:50:49 DNSServer: Source: ('192.168.0.11', 55731) 22:50:49 DNSServer: Domain: a1218.phobos.apple.com 22:50:49 DNSServer: \*\*\*forward request 22:50:49 DNSServer: -\> DNS response from higher level 22:50:49 DNSServer: DNS request received! 22:50:49 DNSServer: Source: ('192.168.0.11', 49425) 22:50:49 DNSServer: Domain: www.google.com 22:50:49 DNSServer: \*\*\*forward request 22:50:49 DNSServer: -\> DNS response from higher level 22:50:49 DNSServer: DNS request received! 22:50:49 DNSServer: Source: ('192.168.0.11', 56634) 22:50:49 DNSServer: Domain: configuration.apple.com 22:50:49 DNSServer: \*\*\*forward request 22:50:49 DNSServer: -\> DNS response from higher level 22:50:50 DNSServer: DNS request received! 22:50:50 DNSServer: Source: ('192.168.0.11', 55149) 22:50:50 DNSServer: Domain: sr.symcd.com 22:50:50 DNSServer: \*\*\*forward request 22:50:50 DNSServer: -\> DNS response from higher level ---
**Author:** ![BobSnot](https://avatars.discourse-cdn.com/v4/letter/b/94ad74/32.png) [@BobSnot](https://forums.plex.tv/u/BobSnot)\ **Post date:** [June 3, 2014, 1:04pm UTC](https://forums.plex.tv/t/trailers-unavailable/67949/10 "2014-06-03T13:04:20Z")
attach your Settings.cfg file. ---
**Author:** ![wabbywabby](https://avatars.discourse-cdn.com/v4/letter/w/df788c/32.png) [@wabbywabby](https://forums.plex.tv/u/wabbywabby)\ **Post date:** [June 3, 2014, 1:10pm UTC](https://forums.plex.tv/t/trailers-unavailable/67949/11 "2014-06-03T13:10:34Z")
hi can i ask i probably stupid question. How do i attach that file? i just died and it says I'm not permitted to attach that kind of file? ---
**Author:** ![wabbywabby](https://avatars.discourse-cdn.com/v4/letter/w/df788c/32.png) [@wabbywabby](https://forums.plex.tv/u/wabbywabby)\ **Post date:** [June 3, 2014, 1:11pm UTC](https://forums.plex.tv/t/trailers-unavailable/67949/12 "2014-06-03T13:11:56Z")
tried\*\*^ ---
**Author:** ![baa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/baa/32/2026_2.png) [@baa](https://forums.plex.tv/u/baa)\ **Post date:** [June 3, 2014, 5:24pm UTC](https://forums.plex.tv/t/trailers-unavailable/67949/13 "2014-06-03T17:24:39Z")
\>\> tried\*\*^ Hey... there is an "Edit" link in each post. :-) \>\> attach... Yep, Plex forum prevents a couple of file types from being attached. The settings.cfg file is easily copied into the post, the log file (as in physical file on your hard drive, not the just the terminal output) better attached, or provided using paste bin or similar. \>\> certs You shouldn't create a new Cert each time before you start PlexConnect and think your aTV would be able to get in contact... aTV needs to have the correct key - and needs a new one if you rebuild the lock. From your aTV, remove all installed trailer certs, then install the last one generated - easiest to do following the link provided. And then I have no idea what "unable to write 'random state'" is supposed to mean... ---
**Author:** ![wabbywabby](https://avatars.discourse-cdn.com/v4/letter/w/df788c/32.png) [@wabbywabby](https://forums.plex.tv/u/wabbywabby)\ **Post date:** [June 4, 2014, 7:58am UTC](https://forums.plex.tv/t/trailers-unavailable/67949/14 "2014-06-04T07:58:54Z")
hi, i fixed it! I deleted profiles on both devices, regenerated and then installed the certificates. Then went to add profiles to the apple tv and realised i had put in my ip address( as  "[http://trailers.apple.com/trailers.cer](http://trailers.apple.com/trailers.cer)" didn't seem to work unless i put my ip address in also) but i had typed in .20 not .02  ..   now it works perfectly. it seems that that .02 is what was the problem all along and probably when it wasn't working i tried to redo steps etc not realising i probably mucked the certificates up.  Thankyou for all your help, greatly appreciated. can i ask one more question, if i run the script run pled connect as launch demon, does that mean that i will not have to start it manually each time i turn on the computer? is there  any problem in doing this even if i may not be using pled connect at that time? excuse my ignorance lol thanks again, I'm so rapt now! ---
**Author:** ![ajvd](https://avatars.discourse-cdn.com/v4/letter/a/ecd19e/32.png) [@ajvd](https://forums.plex.tv/u/ajvd)\ **Post date:** [October 24, 2014, 8:15pm UTC](https://forums.plex.tv/t/trailers-unavailable/67949/15 "2014-10-24T20:15:57Z")
I can't get it to work. I installed everything, software, certificates. The log shows the interception, though ATV3 still says: Not available, try again later (very quick actually, almost instant...) 22:04:02 PlexConnect: started: 22:04:02 22:04:02 PlexConnect: Version: 0.4-dev 22:04:02 PlexConnect: Python: 2.7 (r27:82500, Aug 21 2010, 10:10:43) [GCC 4.2.3] 22:04:02 PlexConnect: Host OS: linux2 22:04:02 Settings: getsetting enable\_plexconnect\_autodetect=False 22:04:02 Settings: getsetting ip\_plexconnect=192.168.1.7 22:04:02 PlexConnect: IP\_self (from settings): 192.168.1.7 22:04:02 Settings: getsetting hosttointercept=trailers.apple.com 22:04:02 ATVSettings: init class CATVSettings 22:04:02 ATVSettings: load settings 22:04:02 Settings: getsetting enable\_dnsserver=True 22:04:02 DNSServer: started: 22:04:02 22:04:02 Settings: getsetting port\_dnsserver=53 22:04:02 Settings: getsetting ip\_dnsmaster=8.8.8.8 22:04:02 Settings: getsetting prevent\_atv\_update=True 22:04:02 DNSServer: \*\*\* 22:04:02 DNSServer: DNSServer: Serving DNS on 192.168.1.7 port 53. 22:04:02 DNSServer: intercept: ['trailers.apple.com'] =\> 192.168.1.7 22:04:02 DNSServer: restrain: ['mesu.apple.com', 'appldnld.apple.com', 'appldnld.apple.com.edgesuite.net'] =\> 127.0.0.1 22:04:02 DNSServer: forward other to higher level DNS: 8.8.8.8 22:04:02 DNSServer: \*\*\* 22:04:02 WebServer: started: 22:04:02 22:04:02 Settings: getsetting port\_webserver=80 22:04:02 WebServer: \*\*\* 22:04:02 WebServer: WebServer: Serving HTTP on 192.168.1.7 port 80. 22:04:02 WebServer: \*\*\* 22:04:02 Settings: getsetting enable\_webserver\_ssl=True 22:04:02 WebServer: started: 22:04:02 22:04:02 Settings: getsetting port\_ssl=443 22:04:02 Settings: getsetting certfile=./assets/certificates/trailers.pem 22:04:02 Settings: getsetting certfile=./assets/certificates/trailers.pem 22:04:02 WebServer: \*\*\* 22:04:02 WebServer: WebServer: Serving HTTPS on 192.168.1.7 port 443. 22:04:02 WebServer: \*\*\* 22:05:31 DNSServer: DNS request received! 22:05:31 DNSServer: Source: ('192.168.1.5', 62635) 22:05:31 DNSServer: Domain: www.apple.com 22:05:31 DNSServer: \*\*\*forward request 22:05:31 DNSServer: -\> DNS response from higher level 22:05:31 DNSServer: DNS request received! 22:05:31 DNSServer: Source: ('192.168.1.5', 52207) 22:05:31 DNSServer: Domain: apple.com 22:05:31 DNSServer: \*\*\*forward request 22:05:31 DNSServer: -\> DNS response from higher level 22:05:31 DNSServer: DNS request received! 22:05:31 DNSServer: Source: ('192.168.1.5', 63773) 22:05:31 DNSServer: Domain: local 22:05:31 DNSServer: \*\*\*forward request 22:05:31 DNSServer: -\> DNS response from higher level 22:05:31 DNSServer: DNS request received! 22:05:31 DNSServer: Source: ('192.168.1.5', 54639) 22:05:31 DNSServer: Domain: init-p01st.push.apple.com 22:05:31 DNSServer: \*\*\*forward request 22:05:31 DNSServer: -\> DNS response from higher level 22:05:31 DNSServer: DNS request received! 22:05:31 DNSServer: Source: ('192.168.1.5', 50061) 22:05:31 DNSServer: Domain: 11-courier.push.apple.com 22:05:31 DNSServer: \*\*\*forward request 22:05:31 DNSServer: -\> DNS response from higher level 22:05:34 DNSServer: DNS request received! 22:05:34 DNSServer: Source: ('192.168.1.5', 58318) 22:05:34 DNSServer: Domain: itunes.apple.com 22:05:34 DNSServer: \*\*\*forward request 22:05:34 DNSServer: -\> DNS response from higher level 22:05:34 DNSServer: DNS request received! 22:05:34 DNSServer: Source: ('192.168.1.5', 58318) 22:05:34 DNSServer: Domain: itunes.apple.com 22:05:34 DNSServer: \*\*\*forward request 22:05:34 DNSServer: -\> DNS response from higher level 22:05:40 DNSServer: DNS request received! 22:05:40 DNSServer: Source: ('192.168.1.5', 63182) 22:05:40 DNSServer: Domain: trailers.apple.com 22:05:40 DNSServer: \*\*\*intercept request 22:05:40 DNSServer: -\> DNS response: 192.168.1.7 22:05:45 DNSServer: DNS request received! 22:05:45 DNSServer: Source: ('192.168.1.5', 57457) 22:05:45 DNSServer: Domain: a5.mzstatic.com 22:05:45 DNSServer: \*\*\*forward request 22:05:46 DNSServer: -\> DNS response from higher level 22:07:48 PlexConnect: Shutting down. 22:07:48 WebServer: Shutting down (HTTPS). 22:07:49 WebServer: Shutting down (HTTP). 22:07:52 DNSServer: Shutting down. 22:07:52 ATVSettings: save settings 22:07:52 PlexConnect: shutdown   Please help... thanks in advance! ---
**Author:** ![drewbie](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/drewbie/32/6262_2.png) [@drewbie](https://forums.plex.tv/u/drewbie)\ **Post date:** [October 24, 2014, 8:30pm UTC](https://forums.plex.tv/t/trailers-unavailable/67949/16 "2014-10-24T20:30:41Z")
> I can't get it to work. > I installed everything, software, certificates. The log shows the interception, though ATV3 still says: Not available, try again later (very quick actually, almost instant...) > > > 22:04:02 PlexConnect: started: 22:04:02 > 22:04:02 PlexConnect: Version: 0.4-dev > 22:04:02 PlexConnect: Python: 2.7 (r27:82500, Aug 21 2010, 10:10:43) > [GCC 4.2.3] > 22:04:02 PlexConnect: Host OS: linux2 > 22:04:02 Settings: getsetting enable\_plexconnect\_autodetect=False > 22:04:02 Settings: getsetting ip\_plexconnect=192.168.1.7 > 22:04:02 PlexConnect: IP\_self (from settings): 192.168.1.7 > 22:04:02 Settings: getsetting hosttointercept=trailers.apple.com > 22:04:02 ATVSettings: init class CATVSettings > 22:04:02 ATVSettings: load settings > 22:04:02 Settings: getsetting enable\_dnsserver=True > 22:04:02 DNSServer: started: 22:04:02 > 22:04:02 Settings: getsetting port\_dnsserver=53 > 22:04:02 Settings: getsetting ip\_dnsmaster=8.8.8.8 > 22:04:02 Settings: getsetting prevent\_atv\_update=True > 22:04:02 DNSServer: \*\*\* > 22:04:02 DNSServer: DNSServer: Serving DNS on 192.168.1.7 port 53. > 22:04:02 DNSServer: intercept: ['trailers.apple.com'] =\> 192.168.1.7 > 22:04:02 DNSServer: restrain: ['mesu.apple.com', 'appldnld.apple.com', 'appldnld.apple.com.edgesuite.net'] =\> 127.0.0.1 > 22:04:02 DNSServer: forward other to higher level DNS: 8.8.8.8 > 22:04:02 DNSServer: \*\*\* > 22:04:02 WebServer: started: 22:04:02 > 22:04:02 Settings: getsetting port\_webserver=80 > 22:04:02 WebServer: \*\*\* > 22:04:02 WebServer: WebServer: Serving HTTP on 192.168.1.7 port 80. > 22:04:02 WebServer: \*\*\* > 22:04:02 Settings: getsetting enable\_webserver\_ssl=True > 22:04:02 WebServer: started: 22:04:02 > 22:04:02 Settings: getsetting port\_ssl=443 > 22:04:02 Settings: getsetting certfile=./assets/certificates/trailers.pem > 22:04:02 Settings: getsetting certfile=./assets/certificates/trailers.pem > 22:04:02 WebServer: \*\*\* > 22:04:02 WebServer: WebServer: Serving HTTPS on 192.168.1.7 port 443. > 22:04:02 WebServer: \*\*\* > 22:05:31 DNSServer: DNS request received! > 22:05:31 DNSServer: Source: ('192.168.1.5', 62635) > 22:05:31 DNSServer: Domain: www.apple.com > 22:05:31 DNSServer: \*\*\*forward request > 22:05:31 DNSServer: -\> DNS response from higher level > 22:05:31 DNSServer: DNS request received! > 22:05:31 DNSServer: Source: ('192.168.1.5', 52207) > 22:05:31 DNSServer: Domain: apple.com > 22:05:31 DNSServer: \*\*\*forward request > 22:05:31 DNSServer: -\> DNS response from higher level > 22:05:31 DNSServer: DNS request received! > 22:05:31 DNSServer: Source: ('192.168.1.5', 63773) > 22:05:31 DNSServer: Domain: local > 22:05:31 DNSServer: \*\*\*forward request > 22:05:31 DNSServer: -\> DNS response from higher level > 22:05:31 DNSServer: DNS request received! > 22:05:31 DNSServer: Source: ('192.168.1.5', 54639) > 22:05:31 DNSServer: Domain: init-p01st.push.apple.com > 22:05:31 DNSServer: \*\*\*forward request > 22:05:31 DNSServer: -\> DNS response from higher level > 22:05:31 DNSServer: DNS request received! > 22:05:31 DNSServer: Source: ('192.168.1.5', 50061) > 22:05:31 DNSServer: Domain: 11-courier.push.apple.com > 22:05:31 DNSServer: \*\*\*forward request > 22:05:31 DNSServer: -\> DNS response from higher level > 22:05:34 DNSServer: DNS request received! > 22:05:34 DNSServer: Source: ('192.168.1.5', 58318) > 22:05:34 DNSServer: Domain: itunes.apple.com > 22:05:34 DNSServer: \*\*\*forward request > 22:05:34 DNSServer: -\> DNS response from higher level > 22:05:34 DNSServer: DNS request received! > 22:05:34 DNSServer: Source: ('192.168.1.5', 58318) > 22:05:34 DNSServer: Domain: itunes.apple.com > 22:05:34 DNSServer: \*\*\*forward request > 22:05:34 DNSServer: -\> DNS response from higher level > 22:05:40 DNSServer: DNS request received! > 22:05:40 DNSServer: Source: ('192.168.1.5', 63182) > 22:05:40 DNSServer: Domain: trailers.apple.com > 22:05:40 DNSServer: \*\*\*intercept request > 22:05:40 DNSServer: -\> DNS response: 192.168.1.7 > 22:05:45 DNSServer: DNS request received! > 22:05:45 DNSServer: Source: ('192.168.1.5', 57457) > 22:05:45 DNSServer: Domain: a5.mzstatic.com > 22:05:45 DNSServer: \*\*\*forward request > 22:05:46 DNSServer: -\> DNS response from higher level > 22:07:48 PlexConnect: Shutting down. > 22:07:48 WebServer: Shutting down (HTTPS). > 22:07:49 WebServer: Shutting down (HTTP). > 22:07:52 DNSServer: Shutting down. > 22:07:52 ATVSettings: save settings > 22:07:52 PlexConnect: shutdown > > Please help... thanks in advance! Trailers unavailable us the generic apple error. Please follow the pinned "Read Before Posting" thread, specifically the section on how to report a problem, and then start a new thread with the template and attach a log file with logging set to High as this will contain a lot more debug information ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [December 21, 2019, 2:13am UTC](https://forums.plex.tv/t/trailers-unavailable/67949/17 "2019-12-21T02:13:48Z")
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