Transcode error



Hi, i'm using plex media server on a dedicated server (debian) for 2 months.

I'm using PS4/windows as player without problems.

But i bought an android box(h96+ android 7.1) and i have no sounds on some videos, it works on "direct play", but when it transcodes i don't have any sound.
If i switch quality to 0,3 Mbits/s i have sound.

So it's transcoding in a format my android box can't read, and when i try to watch again a movie without sound, it said "lost connection", i think it can't found the transcoded file or i don't know.

Any idea how i can solve this?


Just tried with kodi+ plex addon and it works fine, but it's a joke that only paid player doesn't work